Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Let’s get started.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Intercom, Inc.

JANUARY 20, 2021

Great help content is essential when it comes to empowering customers to self-serve on issues so they can resolve queries without even needing to contact your support team (win-win). . Think connected strategies that help users get the most from your product, not isolated how-tos. Of course, customers are busy. Let them watch.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. What personalized customer retention strategies are open to you? Personalization strategies help improve customer value and boost loyal customers. They’re also more cost-effective than customer acquisition strategies. Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for tertiary onboarding: Introduce users to brand-new features. You can use modals for this.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing. Finally, embed the videos into your knowledge base for easy user access. Try Userpilot today!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Embedded forms – embed forms across the site to capture leads and emails.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. To improve your UX design, deliver personalized messages and experiences that are relevant to your users. They should also provide user interface feedback in the UI with elements like error messages, hover button changes, and more.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! There are different types of behavioral analytics tools used in SaaS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Here are 11 strategies to delight customers from your customer success team: Make customers feel heard. Implement in-app self-service support to provide help whenever they need it. Drive positive WOM.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. The emergence of the product-led growth strategy. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), social media posts, Youtube videos or podcasts.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed.

Data Visualization 96

Data Visualization Product Research Research Software Analytic Tools 96

Userpilot

AUGUST 20, 2022

Use emotional design and messaging to develop brand consistency. You can quickly implement a lot of these strategies with customer success software. Customer love as a business strategy can lead to a lot of benefits, including: More word of mouth. Let’s go over some strategies for this. Well, by loving them back.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

ProductPlan

APRIL 14, 2022

The ProductPlan Confluence integration: make it easy for your stakeholders to stay up-to-date on your product strategy. The ProductPlan Confluence integration is an example of how our integrations can help you keep stakeholders across your company better informed about your product strategy and progress. Key benefit.

Analytic Tools 96

Analytic Tools Data Visualization Embedded Analytics Roadmap 96

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Provides real data – A user feedback strategy enables you to regularly collect customer insights on autopilot. Give your user feedback proper direction with the right strategy.

Feedback Software 96

Feedback Software Customer Feedback User Testing Analytic Tools 96

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. The product strategy is to become a ride-hailing platform that works hand-in-hand with local public transport services to offer rides during periods that are under-served by the available transport options. Write a sales strategy.”

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

JUNE 2, 2022

But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. What you need is a strategy that works.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Resource center analytics. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line.

User Friction 106

User Friction Customer Communications Analytic Tools Feedback Software 106

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 101

Customer Experience User Testing Customer Feedback Onboarding KPIs 101

Usersnap

SEPTEMBER 12, 2023

But if you’re here, then you must know chickening out is not the way to do business! In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. Discounts Many companies use discounts as part of their acquisition strategy.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Usersnap

NOVEMBER 10, 2023

Product roadmaps transcend mere slides or visuals; they serve as the linchpin for strategically aligning internal teams and external stakeholders with the product vision and strategy. But sharing a Powerpoint roadmap presentation is like sending a message in a bottle. So how to create and present roadmaps effectively?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Craft a user persona based on quantitative and qualitative research.

Feedback Software 104

Feedback Software Analytic Tools Research Software User Testing 104

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 22, 2024

TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Use in-app messages to improve customer communication. Leverage AI to improve your microcopies.

Customer Communications 106

Customer Communications Feedback Software Analytic Tools Customer Experience 106

BrainMates

SEPTEMBER 23, 2020

A well thought out and shared vision and strategy provides the baseline for all further activities. The role of a Product Leader is to continuously bridge the range of thinking of different stakeholders, both inside and outside the organisation, and translate organisational goals and business strategies into executable plans.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This article shows you six of the best tools to use. You’ll need more sophisticated analytics for insightful user behavior analysis, such as charting the customer journey.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Embedded Analytics 102

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. TLDR; A digital customer experience strategy involves moving the customer journey to online spaces. Offer self-service support options to meet customer expectations, while also removing friction in the support experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98