Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app.

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Feedback Software Analytic Tools Research Software Data Visualization 95

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Read the article to know what it is? Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. processes, tools, products, and services.

Reporting Tools 131

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Userpilot

MAY 3, 2023

This is the main question we tackle in the article, so if you’re after this answer, you’re in the right place! Pendo allows you to segment your users so that you can personalize their onboarding, for example by their JTBDs. Thanks to the template library, they are easy to create but not so easy to customize without coding.

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Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

OCTOBER 24, 2022

In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. Here are some examples. For example, you surveyed 100 customers last year.

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Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Feedback widget to gather customer feedback on product improvements Here’s an example of a feature request survey.

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Feedback Software User Testing Customer Feedback Analytic Tools 97

Atlassian

JANUARY 13, 2022

They wanted to speed up long-distance calls, leading them to release a complex software upgrade. Later, they found that the software upgrade contained one line of buggy code, leading to cascading switch failures that ultimately snowballed into a huge problem. That’s why improving your code quality is necessary.

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Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Short-form Intercom survey example. How they work.

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Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. Whether overdue payments are due to insufficient funds or erroneous billing settings, the inability to access your product (and all the data stored on it) can hurt the customer relationship.

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Userpilot

MAY 17, 2023

So if you’re wondering what to include in a survey intro, keep reading this article as we cover the best practices and analyze some real-life examples you can learn from. There’re five great introduction examples from successful companies, and they include: A direct and intuitive intro for an NPS survey.

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Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Setting Appcues doesn’t require any coding and it supports both web and mobile apps.

Data Visualization 97

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Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

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Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 26, 2023

In this article, we cover: What customer behavior analysis is and why it’s important. Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. For example, what path do free trial users take to becoming paid users?

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

PMLesson's Ace the PM Interview

DECEMBER 27, 2021

In this article, we'll talk about why resumes matter, what Google looks for in your resume, some concrete tips to improve your resume, and several example resumes of candidates who have gotten the job at Google. Crafting your Resume There are plenty of great articles out there on writing an effective resume.

Technical Review 98

Technical Review Software Review User Testing Customer Experience 98

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Software localization adapts your products so that it feels natural to users who speak a different language. What is software localization?

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Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Referral stage: Customers review your product and recommend it through word-of-mouth. PromoRepublic Facebook Ad.

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Analytic Tools Feedback Software User Testing Customer Experience 98

UX Planet

JANUARY 29, 2024

Their goal is to facilitate the creation of screens and code faster for designers and developers. Here is an example of a test I did with ChatGPT. Due to Google Material Design’s popularity, ChatGPT knows its guidelines, so it added the Google Material Design styles to the form. You can think about it like designing with Framer.

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Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Reduce customer churn due to friction.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. You’re in the right place. Here’s why….

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Feedback Software Customer Experience Customer Feedback Data Visualization 97

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

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Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Improves customer retention as users are less likely to drop off due to frustration and facing too many unaddressed problems. Feature request survey on Userpilot. Segmenting users with Userpilot.

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Data Visualization Analytic Tools Feedback Software User Testing 85

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. For this reason, businesses have an obligation to reply more to negative reviews.

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User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. What are examples of dogfooding? For example, this may mean developing the features that they desperately need to achieve their goals. Let’s dive in!

Feedback Software 96

Feedback Software Analytic Tools Research Software Reporting Tools 96

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

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Userpilot

JANUARY 7, 2022

Before you run off to create an onboarding process for your own SaaS business, let’s first see what we can learn from the best practices and examples established by other companies. Use customer onboarding software to save time and build your user onboarding process with no-code. What is an onboarding process?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. Welcome survey example. Progressive disclosure example.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Customer Experience 85

Userpilot

OCTOBER 20, 2023

In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples! You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. As a bonus, G2 also lets you sort reviews by star rating or filter by specific keywords.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Business of Software Conference

DECEMBER 28, 2023

Software, to the average person, is pretty boring. How to Write Copy for Your Software Company 1. Search Amazon for customer reviews on industry-related products or books. To demonstrate this power of (un)predictability, Wiebe shared an example of when she and her team wrote test copy for a fashion website landing page.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Try this: Create a shared calendar and use it to track work progress, then review that calendar at meetings. For example, do your teams need more opportunities for feedback and collaboration? 1: Culture.

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Technical Review Software Review Feedback Software Customer Experience 146

Userpilot

OCTOBER 6, 2023

In this article, we discuss what a product demo is, why they’re important, and how you can create them. We also highlight 6 examples of successful SaaS demos. A product demo or product demonstration is a presentation that demonstrates the value, benefits, and uses of your product or software. What is a product demo?

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Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Johanna Rothman

FEBRUARY 27, 2024

For years, managers have been trying to find ways to make software product development faster and easier. Now, we have at least these: Low code environments so people can write their own code. I think of spreadsheets as an unintentional, but prime example of this. It might even write code that can help you.

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Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. This is by clearly communicating the value of their product and reviewing its alternatives using its authority.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. 10 Product marketing examples to inspire your product team.

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Feedback Software Research Software Product Research User Testing 97

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. NPS follow-up question examples. Now, let’s go through some examples of NPS follow-up questions. NPS follow-up question example for promoters. Let’s dive in!

Data Visualization 91

Data Visualization Feedback Software Customer Feedback Customer Experience 91

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Why Care About Software Architecture? The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it.

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Software Review Systems Review Data Visualization Document 98

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. That's a bit abstract, so let me use a concrete example to show you what I mean. The question is: do the analytics features offered by Pendo live up to the hype? Pendo Analytics Feature #1: Paths.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

The Product Coalition

MAY 24, 2023

Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

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