Gainsight

DECEMBER 27, 2019

6 Important Product Management Metrics (and How to Improve Them). How to Know If Your Product Instrumentation is Out of Date. Gainsight VP of Product Growth Travis Kaufman explores why automated product instrumentation is so beneficial and how to identify if you’re still operating in the Stone Age.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. It decides how to guide the conversation toward achieving the user’s goal. How To Train a Transactional Chatbot Using Reinforcement Learning?

Artificial Inteligence 133

Artificial Inteligence Reporting Tools Feedback Software Research Software 133

Userpilot

MAY 27, 2024

But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! an engagement loop ). Customer perception can make or break your brand reputation.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. Writing the code, releasing the features, collecting feedback , and fixing what needs to be fixed takes less time than big launches.

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

APRIL 24, 2024

In this article, we explain: Why investing in AI in SaaS is a must. How to implement AI to build better products. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. And differentiate between positive, neutral, and negative feedback. What AI tools you can use.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Coalition

APRIL 3, 2023

And that means you need a system for managing feature requests and customer feedback. How can you handle customer feature requests so that they get on the roadmap and don’t get lost? Keep track of the person’s contact information so you can get in touch with them later to ask any questions or close the feedback loop ( Step 8 ).

Feedback Software 113

Feedback Software Customer Feedback User Testing User Friction 113

The Product Coalition

FEBRUARY 20, 2023

On top of that, no one seems to have a quantitative definition for how to measure it. Even when I search for “how to find product market fit,” I find vague articles describing how you should understand your target persona, test prototypes, etc., but nothing around how to measure it. How can we improve [product]?

User Testing 166

User Testing Product Research Product Marketing Customer Feedback 166

Userpilot

OCTOBER 13, 2022

A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. This article will help you understand the importance of a feature request template and improve your product feedback process with the best practices.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. specifically newly launched feature, how to reduce the churn rate, how to increase overall product adoption, how to upsell/ cross sell to existing customers, etc.

Data Visualization 151

Data Visualization Customer Feedback User Testing Analytic Tools 151

Emerge Insights

JULY 12, 2023

A recent Productboard report reveals the top hurdles: establishing a clear product vision, accelerating time-to-market, tracking success metrics, aligning teams, and closing the customer feedback loop. In this article, we cut through the noise to highlight the most urgent problems facing product leaders.

Product Research 52

Product Research Feedback Loop Reporting Tools Feedback Software 52

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. This list is not the be all end all; there are countless ‘must-read’ articles for PMs. I’ve hand-picked articles that specifically helped me during key moments in my career.

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Article User Testing Product Research Technical Review 81

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. This could be through various media, like a passive feedback widget.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? How to resolve the most common customers’ pain points. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. How to identify customer pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

SEPTEMBER 28, 2022

And how are they different from loyal customers? Let’s dive into the article and explore how you can measure and improve customer goodwill for your SaaS company. Listen to what customers have to say and close the feedback loop. Now, if customer goodwill is so beneficial, how can you measure and improve it?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

The Product Coalition

MARCH 14, 2023

Step 1: Provide clear instructions The first step to reducing KYC failure is to make it clear how to prepare for this process. This will shorten the feedback loop to your customer support teams, reducing the chance of abandonment. Customers may abandon the process if they don’t understand what’s required of them right away.

User Testing 137

User Testing Analytic Tools Data Visualization Research Software 137

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. How to create user flow diagrams and analyze user journeys Before diving into examples, you need to understand the thought process behind creating impactful user flow diagrams. Ready to recreate some of the user flow examples we discussed in this article?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? This article is for you if the above describes your situation. How to identify churn risk signs hiding in your product: Talk to your customer success team. How to identify churn risk factors. Customer feedback survey.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 26, 2023

And how can you overcome them? These are the main questions we tackle in this article. Personalized onboarding allows users to learn how to use the product and reduce time to value. Implement feedback loops and iterate on user feedback to improve product experience. Let’s get right to it!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Johanna Rothman

MARCH 6, 2024

They are: Understand the various risks: project, product, and organization, and how to manage those risks with feedback loops. Let's start with risks and how feedback loops manage those risks. How Much Feedback Does Your Project Need? Plan for shorter projects. Every effort has risks.

Agile 81

Agile Product Research Feedback Loop Feedback Software 81

Userpilot

SEPTEMBER 8, 2023

This article discusses 13 common mistakes you should avoid when doing growth experiments. Choosing the wrong A/B testing hypothesis: How to fix: Do proper research before drafting a hypothesis. How to fix: Understand the difference and know when to use each. How to fix: Guide your tests by data.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? How to prioritize the ideas for maximum business value? A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In this article, we’ll see what it takes to build a consistent practice and some best practices you can adopt. How to deliver a consistent brand experience? Consumer insights about the brand experience.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

JUNE 30, 2022

Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. Step 6: Close the feedback loop. NPS Response Tagging in Userpilot.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

AUGUST 23, 2022

In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. How to drive customer success for your SaaS? How to deliver exceptional customer support. How to drive customer success for your SaaS.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

AUGUST 20, 2022

Act on the data you get and close the feedback loop. But how do you know your company is worthy of your customer’s love? How to measure customer love. To give an upselling example , check how Loom only tries to offer an upgrade when you’re using their freemium plan to its maximum capacity: Loom upselling example.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. unsatisfied Users), then use response tagging to find recurrent problems, fix them, and close the feedback loop. How to deliver proactive customer support?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. Regardless, the following articles are a must-read for anyone concerned with rolling out the best product in each iteration. 5 Designing Your Product’s Continuous Feedback Loop.

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Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 24, 2023

This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. How to build a well-designed cancellation survey? Act on the collected feedback to improve your product and reduce churn This is the next logical step of the feedback loop.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Product Warrior

DECEMBER 7, 2022

Achieving business growth The product strategy might not be 100% correct, but if we execute it efficiently and have feedback loops to learn and improve it, we will create the desired value and drive success. This 10-part series is a step-by-step guide to help you build your Product VCP and improve how you execute strategy.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Feedback Software 52

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? Look no further as this is exactly what this article covers! This allows you to focus on the key problems without restricting your options on how to deal with them. Another aspect to consider when reviewing the roadmap is feedback from stakeholders.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Johanna Rothman

DECEMBER 6, 2023

Next, How Value and Cost of Delay—Not Cost Savings—Applies to Centralization Decisions Part 2 , I explained how to think about the value of work instead of predicted costs. See the Wikipedia article. The more centralized the organization, the more the managers focus on cost accounting—because that's all they know how to measure.

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Reporting Tools Finance Product Research Feedback Software 63

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98