UX Planet

MAY 10, 2024

The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies. By seamlessly merging physical and digital channels, customers can easily transition between the two while experiencing a consistent brand image.

Analytic Tools 82

Analytic Tools Research Software Feedback Software Data Visualization 82

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Usersnap

APRIL 29, 2023

ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Chatbots are programs that let people converse and respond using natural language, based on the inputs they receive. You have been collecting feedback on customer satisfaction. What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 96

Analytic Tools Feedback Software Customer Communications Customer Experience 96

Userpilot

MAY 16, 2023

Multiple self-service customer support options let customers quickly solve their issues. You should use product analytics to keep up with the changing customer demands. Leverage predictive customer analytics and machine learning to boost customer retention. What is customer engagement?

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Sentiment analysis helps determine customer sentiment with accuracy. What is customer sentiment in SaaS?

Feedback Software 83

Feedback Software Customer Experience Customer Feedback Product Research 83

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Reporting Tools 89

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. 60% of consumers say they’ve purchased from a particular brand solely based on its services.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Userpilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What are the benefits of customer sentiment analysis? Moreover, lexicons can often be inaccurate.

Feedback Software 92

Feedback Software Data Visualization Analytic Tools User Testing 92

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. Whenever possible, try to throw your brand personality into the conversations.

Analytic Tools 85

Analytic Tools Customer Communications UX Customer Experience 85

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty.

Reporting Tools 81

Reporting Tools Data Visualization Analytic Tools Research Software 81

The Product Coalition

JUNE 30, 2021

In the end, the conclusion that nobody in the business world can disagree with is that irrespective of the size and niche, every business needs a mobile app representing a brand. App users having a day in and day out relationship with the app are likely to be more loyal to the brand than web users.

Feedback Software 89

Feedback Software Artificial Inteligence User Testing Customer Experience 89

The Product Coalition

JUNE 26, 2023

The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. For enterprises that view artificial intelligence as a cornerstone of their business strategy, the time to double down on generative AI adoption is now.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

FEBRUARY 6, 2023

Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data. For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

MAY 1, 2024

Setting up a custom event in Userpilot. With artificial intelligence, you can strengthen the copy of your message and even shorten it to improve overall readability. Userpilot’s feature tags tool lets teams tag specific UI elements to track customer interactions. Pendo’s user segmentation feature.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

The Product Coalition

MARCH 3, 2024

Enter customer behavior prediction, a revolutionary approach that utilizes data and technology to forecast what your customers will do, buy, or feel in the future. Imagine knowing which customers are about to make a high-value purchase, who might abandon your brand, or what content will spark their interest.

Data Visualization 115

Data Visualization Analytic Tools Marketing Customer Experience 115

The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. Robots with emotions can perform complex tasks better.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Typeform’s pricing.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). CXA can help you streamline the customer experience, drive customer satisfaction and improve retention.

Feedback Software 84

Feedback Software Reporting Tools Customer Experience Data Visualization 84

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI? What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

The Product Coalition

FEBRUARY 15, 2024

Generative AI, driven by advanced machine learning techniques, is poised to transform business operations across diverse industries. Automating content generation for product descriptions, advertisement copy, and social media posts ensures a consistent and engaging brand presence.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Intercom, Inc.

OCTOBER 1, 2022

Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

JUNE 30, 2023

That said, not all customer engagement teams are able to leverage customer data and put together an effective customer personalization strategy. In this article, we’re going to take a look at 13 personalized customer experience examples! Get your free Userpilot demo today!

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Customer Experience 82

Userpilot

MAY 26, 2024

Userpilot’s robust analytics tools empower product teams to make data-driven decisions, improve user onboarding processes, and enhance overall user satisfaction and retention. Userpilot Specs Price : Based on Monthly Active Users (MAU). Improves user journey and marketing decisions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 30, 2023

Collect both quantitative and qualitative customer insights. Trigger customer satisfaction survey questions contextually using segmentation. Avoid biased questions in your customer satisfaction survey. Book a demo to learn more today! What is a customer experience survey?

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. It excels at parsing and categorizing data from text feedback from customers.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy. Thank you for joining us today.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

OCTOBER 4, 2022

A simple formula to measure customer retention : divide the total number of customers at the end of your desired period by the number of customers at the beginning. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation.

Feedback Software 88

Feedback Software Customer Experience Customer Feedback Data Visualization 88

Userpilot

DECEMBER 21, 2023

Must have features of customer retention tools Most customer retention software highlights different features to help them stand out from the competition. The know-how to improve customer satisfaction begins with the functionality to receive feedback through web forms and surveys. Surveys and survey analytics.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 10, 2024

TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Creating an excellent customer experience reduces the strain on the support teams , increases customer satisfaction , retention, and loyalty, and promotes customer advocacy.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

JULY 18, 2023

This involves customer segmentation and the development of marketing collateral and release notes that reflect the brand image. Once the feature is out, they track its adoption and work to optimize the user experience for better customer satisfaction. Release note example from ClickUp.

Data Visualization 85

Data Visualization Product Research User Testing Onboarding KPIs 85

Userpilot

FEBRUARY 9, 2023

TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. Let's start!

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback Customer Experience 89

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. User feedback collection tools : With these tools, you can collect in-app user feedback to identify user preferences, find opportunities for improvement, and enhance customer satisfaction.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

JANUARY 9, 2023

In this article, we’re going to walk you through seven proven techniques that can drive customer engagement and 10 examples from brands that have mastered this art. An effective customer engagement strategy can increase retention, generate expansion revenue , and improve customer satisfaction.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

NOVEMBER 20, 2022

You should digitize the customer experience because today’s customers expect to have digital experiences when interacting with any brand. They want to be able to search for companies, find reviews, interact with the website, and reach out to the brand online. Example of a customer journey map.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Split

FEBRUARY 10, 2022

Others, like a new channel for customer service, might improve customer satisfaction rapidly but will only have a measurable, compounding effect on retention and other business-critical metrics in the long run. You can confirm that customers like the new option by looking at the Net Promoter Score (NPS).

Customer Experience 105

Customer Experience User Testing Software Review Customer Satisfaction 105

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Would a micro services-based architecture or machine learning be beneficial, for example?

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218