Intercom, Inc.

MARCH 22, 2022

Your teams are working less efficiently and effectively, doing three times the work, navigating disconnected tools and siloed information. And your business is not building rich customer profiles using first-party data to enable future targeted experiences. Customer success teams tailor onboarding flows based on initial sales data.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

NOVEMBER 27, 2019

As Ed points out, it’s right there in their company reports: “If you go and look at public SaaS companies, you go down to their S-1 and investor filings and Q1 reports, you see how they’ve outlined their growth strategy. In their case, Paddle are using data to determine which geographies they’ll target next. Who do they sell to?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A large spectrum of clients across verticals uses AWS to lower costs, become more agile and innovate faster. What is AWS?

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. Buying decisions are made quickly based on a few messages or touches.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

APRIL 14, 2020

Quality Leads Come at a Price Another research in B2B lead generation shows that outbound tactics such as events and trade shows generate the highest quality leads ³. More importantly, more than half of these lead generation techniques are outbound focused. Natural Language Processing (NLP)is a technology that fits this bill.

Banking 78

Banking Research Software User Testing Customer Experience 78

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. And what would be the best way to service that helpful guides, and what would be the best way to surface that content to the right customer at the right time? What follows is a lightly edited transcript of the episode.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118