Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. They also prioritize being able to resolve issues quickly as a key customer satisfaction metric.

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Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. Pendo is the best product adoption software for mobile apps.

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Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision.

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The Product Coalition

MAY 9, 2020

Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. How do Product Managers Use Data?

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Userpilot

MAY 24, 2021

You can find a range of growth marketing software that require little to no coding knowledge and are best suited for SaaS products. In this post, we’ll share the 11 best growth marketing tools for your SaaS business, based on categories such as in-app marketing, email automation, and more. Table of Contents.

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Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. The main metrics you’ll want to track for digital customer engagement campaigns are engagement rate, customer engagement score, conversion rate, and product stickiness. Digital customer engagement metrics: Engagement rate.

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Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! Also, in-app surveys (eg.

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Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

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Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

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Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

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Userpilot

JUNE 20, 2022

Some of the processes you can automate include setting up a searchable knowledge base , adding canned responses, and building AI-powered chatbots. Businesses, especially SaaS products, have customers around the world. 91% of customers say they would use a knowledge base if it met their needs. Lack the human touch.

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Userpilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps.

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Userpilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. Looking to enhance your customer retention efforts?

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Modus Create

APRIL 24, 2024

Confluence Features Why use Confluence? Confluence is commonly used for tasks such as documenting processes, storing meeting notes, managing projects, and even as an internal knowledge base or intranet. Below are some of the key features that make Confluence a go-to solution for teams of all sizes.

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Userpilot

NOVEMBER 26, 2023

Looking for a good user analytics tool and wondering which one of UserGuiding, Product Fruits, and Mixpanel is the best option for your SaaS company? TL;DR User analytics is the process of capturing and analyzing user behavior within your product. Get a Userpilot demo for user analytics and drive your product growth code-free.

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Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. reduced login frequency, feature inactivity) and proactively reach out to understand their challenges. Analyze this feedback to identify areas for improvement in the product, user experience, or communication.

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Userpilot

AUGUST 17, 2024

Essential tools for customer service representatives include Userpilot for user onboarding, Zendesk for customer experience, and Monday for project management. Looking to enhance your customer onboarding process and drive product adoption? Consider Userpilot for its no-code in-app guidance and analytics capabilities.

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Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. They might design loyalty programs, create targeted campaigns, or streamline onboarding processes. Design customer engagement initiatives : They create campaigns to keep customers engaged with the product or service.

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Userpilot

JUNE 7, 2021

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! Best SaaS marketing automation tools for product adoption. Automation can take a product marketer’s time away from repetitive tasks and give more time to other priorities. Table of Contents.

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Userpilot

JULY 20, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. reduced login frequency, feature inactivity) and proactively reach out to understand their challenges. Analyze this feedback to identify areas for improvement in the product, user experience, or communication.

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Userpilot

JULY 11, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. reduced login frequency, feature inactivity) and proactively reach out to understand their challenges. Analyze this feedback to identify areas for improvement in the product, user experience, or communication.

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Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. They also guide customers through successfully using product features and helping users get value from them.

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Userpilot

AUGUST 28, 2024

Thorough knowledge enables you to provide accurate information and troubleshoot issues effectively. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Looking into tools for customer service representatives? Book a demo to see it in action!

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Userpilot

AUGUST 27, 2024

In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption. Some essential tools include Userpilot for user onboarding , Zendesk for customer support management, and Freshdesk for ticketing and customer communication. Book a demo to see it in action!

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Userpilot

JUNE 25, 2024

Userpilot automates various UX analytics and product management tasks. Userpilot is a digital adoption and growth platform for digital products good for user onboarding, feature adoption, and churn reduction for web apps. Keep track of key product metrics like product usage, user activation, feature engagement, and more.

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