Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Offer self-service support with an in-app knowledge base.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need. Track product usage with an analytics tool.

Feedback Software 80

Feedback Software Analytic Tools User Testing Strategy 80

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Using a PMF survey to ask customers how disappointed they would be if they could no longer use your product. Properly automated with specialized software.

Customer Feedback 77

Customer Feedback User Testing Feedback Software Product Research 77

The Product Coalition

JUNE 30, 2021

It is only very recently that mobile apps have come within reach of most businesses as valuable tools. Earlier mobile apps were considered to be tools for mainly big companies and leading companies across all niches. Thanks to the business app, a small business can easily engage with social media platforms.

Feedback Software 89

Feedback Software Artificial Inteligence User Testing Customer Experience 89

Userpilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! Customer satisfaction is measured as a key outcome, directly linked to the success of marketing strategies and business activities.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers.

Feedback Software 86

Feedback Software Customer Experience Customer Feedback User Testing 86

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. Acting on feedback and communicating to make customers feel heard.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Hotjar — for recording user behavior in-app.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 86

Customer Experience User Testing Analytic Tools Feedback Software 86

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Interviews. Focus groups. Product trials.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

User Testing 93

User Testing Feedback Software Customer Feedback Analytic Tools 93

Userpilot

FEBRUARY 3, 2023

To get started with customer analysis, start by structuring your existing customer base. Organize your customers into customer segments that share common characteristics. Then, collect direct customer feedback with in-app surveys. Gather insights about your customers from internal teams.

Analytic Tools 95

Analytic Tools User Testing Research Software Feedback Software 95

Usersnap

MARCH 16, 2023

Customer feedback is crucial to providing the best experience that users need. Usersnap helped POM leverage customer feedback to increase revenue and support the B2B2C model. Traditionally, we think about businesses being either B2B or B2C, however, there’s also a third model that combines the two.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter. Net Promoter Score helps track user sentiment and the likeliness of users recommending your product. Your brand.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. California is the home of technology and innovation.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

MAY 30, 2022

Needs-based segmentation involves segmenting customers based on their pain points, problems, needs, or motivation. The four most common needs-based segments in the business to business (B2B) market are: The price-focused segment has a more transactional way of doing business and doesn’t look for any extras to cut costs.

Data Visualization 96

Data Visualization Feedback Software Research Software Analytic Tools 96

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Number of Active Users.

Analytic Tools 93

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 93

Userpilot

NOVEMBER 22, 2022

User segment vs persona: what makes the two different from each other? While segments and personas are not mutually exclusive, they have different purposes in the SaaS industry. A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. Behavioral segmentation.

User Testing 95

User Testing Research Software Customer Experience Feedback Software 95

Userpilot

FEBRUARY 27, 2024

We also look at the best analytics tools for the job. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Let’s get into it! Easy peasy.

Data Visualization 84

Data Visualization Analytic Tools Customer Experience Feedback Software 84

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 2, 2022

business growth must be sustained by more expensive tools and a larger workforce. rising costs of production and marketing materials may also lead SaaS leaders to raise prices and prevent losses. use a blog post to explain in detail, the reasons behind the price increase and how it will affect your various customers.

User Testing 92

User Testing Feedback Software Customer Experience Customer Feedback 92

Gainsight

SEPTEMBER 5, 2019

Four out of five B2B companies expect to compete based on CX alone. It should come at no surprise that compared to B2C, B2B lags in customer experience (CX). You capture direct customer feedback and respond when they are upset or leverage it when they’re happy. But will they actually? Benchmark and repeat.

Customer Experience 49

Customer Experience B2B Customer Feedback User Friction 49

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. This is my attempt to fill that information void for product teams working on B2B products and the B2B sales leaders that want to love them. Need help with your value proposition?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 94

Product Research Customer Satisfaction User Testing Customer Feedback 94

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

The Product Coalition

DECEMBER 19, 2019

Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. If we’re being serious here, a thoughtfully planned customer experience management system can increase your customer satisfaction and loyalty, decrease churn and raise your business’s revenue.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Usersnap

SEPTEMBER 21, 2021

The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Sometimes, all it takes is providing your customers a spatula so they can convert the mix into actual pancakes.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Data Visualization 85

Data Visualization Research Software Feedback Software Analytic Tools 85

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12