Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Some of our own customers are experiencing up to 10 times the number of new chat conversations.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. TL;DR Why is user onboarding important? Because it aims to guide users toward getting repeated value from your product throughout the customer journey. Collect user feedback when onboarding users. Use the insights to improve.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. TL;DR Why is user onboarding important? Because it aims to guide users toward getting repeated value from your product throughout the customer journey. Collect user feedback when onboarding users. Use the insights to improve.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. TL;DR Why is user onboarding important? Because it aims to guide users toward getting repeated value from your product throughout the customer journey. Collect user feedback when onboarding users. Use the insights to improve.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. TL;DR Why is user onboarding important? Because it aims to guide users toward getting repeated value from your product throughout the customer journey. Collect user feedback when onboarding users. Use the insights to improve.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. TL;DR Why is user onboarding important? Because it aims to guide users toward getting repeated value from your product throughout the customer journey. Collect user feedback when onboarding users. Use the insights to improve.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers.

User Testing 88

User Testing Feedback Software Customer Experience Customer Feedback 88

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. In a PWC study , more than 54% of consumers in the U.S said that customer experience at most companies needed to improve.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 14, 2023

TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. What is the freemium model?

Feedback Software 91

Feedback Software Analytic Tools User Testing Data Visualization 91

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Why is needs-based segmentation important?

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

UX Studio: Product Management

JUNE 22, 2021

Besides this original job, there is another one you actively have to work on: figuring out what would be a great product for your customers. Thinking about what a great product would be for your customers is an ongoing task that is never finished. A lot of honest, but friendly and supporting feedback.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? User Retention is the continued use of a product or feature by your customers.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 85

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 85

Mironov Consulting

MAY 2, 2019

To meet customer expectations for consumer-like software usability. Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. To sell supplies based on actual usage. To share data with partners. To answer threats from software-only competitors.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? Of course, there’s no one size fits all, but there are specific techniques that work well mostly because they have one thing in common. They are all focused on providing a great user experience. Let’s dive in!

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization User Testing 89

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. Why should product managers care about analytics, and where should it fit into? HiPPO stands for Highest Paid Person’s Opinion.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. This improves overall customer satisfaction. Are you ready to dive in?

Data Visualization 80

Data Visualization Feedback Software Customer Experience Customer Feedback 80

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? CI insights can help improve customer satisfaction and loyalty.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

The Product Cafe

FEBRUARY 4, 2024

Building Habits Every morning, my routine starts with the automatic scroll through Instagram or a quick glance at Slack messages and emails. Whether you're a business stepping into the world of product development or one that's ace at acquiring customers but struggles with keeping them, the Hook Model is your playbook.

Feedback Software 59

Feedback Software Data Visualization Customer Experience User Testing 59

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!”

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Product Research 100

Mixpanel

JULY 27, 2020

If you’ve ever sampled a perfume before buying the bottle, taken a car for a test drive before signing the paperwork, or savored a wine tasting before stocking your basket, you’ve experienced the power of product-led growth. For an ad-based platform, this could be acquiring leads that turn into customers. Why is that?

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

Amplitude

DECEMBER 18, 2018

Available for all customers on the Scholarship, Growth, and Enterprise plans. View the changes in your users’ behavior after they engage with a feature for the first time with Impact Analysis. This chart helps you understand how first-time engagement with one feature affects the rate at which users take key actions in your product.

Data Visualization 65

Data Visualization Customer Experience User Testing Customer Feedback 65

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 94

Data Visualization User Testing Customer Experience Customer Feedback 94

Userpilot

MAY 20, 2024

Here are some of the best product growth tools for user adoption : Userpilot is the best product-led growth tool for web apps. UserGuiding is the best user onboarding software for small companies. Userzoom is the best user and product research tool. Pendo is the best product adoption software for mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

People-First Product Leadership

SEPTEMBER 17, 2023

Start the onboarding document by welcoming the new hire and setting the foundation for the information they’re about to consume. The insight comes together to define the team culture one is joining and the best way to introduce any necessary changes. Make sure they have an onboarding buddy to check in with along the way.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 90

User Testing Feedback Software Product Research Analytic Tools 90

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. And what did you expect?”

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217