Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Gainsight

SEPTEMBER 5, 2019

It should come at no surprise that compared to B2C, B2B lags in customer experience (CX). Increased customer expectations, especially when it comes to recurring revenue , mean that B2B companies can’t just drag and drop B2C CX strategies—even mid-touch customers are far too complex and spend far too much in ARR for that to work.

Customer Experience 49

Customer Experience B2B Customer Feedback User Friction 49

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. In both B2B and B2C, buyers want to self-serve. Overall customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). Seems pretty great right?

Onboarding KPIs 63

Onboarding KPIs User Testing Customer Experience Customer Feedback 63

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. While a new President promises big customer impact for some, gradual changes are harder to detect without a steady stream of customer discovery. Survey data seldom provides much insight beyond “we went from 3.6

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. While a new President promises big customer impact for some, gradual changes are harder to detect without a steady stream of customer discovery. Survey data seldom provides much insight beyond “we went from 3.6

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. While a new President promises big customer impact for some, gradual changes are harder to detect without a steady stream of customer discovery. Survey data seldom provides much insight beyond “we went from 3.6

Product Research 40

Product Research User Testing Testing Data Visualization 40

Intercom, Inc.

NOVEMBER 11, 2021

And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. Sometimes, all it takes is providing your customers a spatula so they can convert the mix into actual pancakes. Take pancakes, for example.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Creating a realistic persona requires data from several sources. Use user persona surveys.

Feedback Software 85

Feedback Software Research Software Analytic Tools User Testing 85

Userpilot

SEPTEMBER 23, 2022

Employ gamification to make your product more fun and engaging for your customers, thus encouraging them to stick around. Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. What is customer churn? Main reasons for customer churn.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Simply put, data is at the core of good product management. But making the most of the data that organizations collect is a process that’s often hindered by unnecessary complexity.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

MARCH 15, 2022

Customer churn rate depicts the percentage of customers you lost in a given period and can provide an indication of a flaw in your product or service. The customer retention rate measures the percentage of existing customers who make repeat purchases because your product helps them achieve their goals. Churn rate.

Onboarding KPIs 85

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 85

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. The key is helping users realize the ongoing value of a product as quickly as possible. Pricing models for customer success.

Analytic Tools 82

Analytic Tools Research Software Feedback Software Onboarding KPIs 82