Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
Intercom, Inc.
APRIL 7, 2020
With customer care more important than ever, how are support teams adapting to this new uncertain reality? ” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. For B2C teams, customer satisfaction is taking a hit.
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