Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. Study after study shows a positive customer experience is essential for winning repeat business ”. A note about methodology.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. However, getting the attention of your target customers with B2B marketing strategies is a lot harder. B2B marketing strategies also tend to use a flywheel model rather than a funnel structure.

B2B 105

B2B User Testing Research Software Analytic Tools 105

The Product Coalition

JANUARY 25, 2021

Here are 11 things you can do to maintain your product momentum with close to zero development budget: Note : Many of the ideas here were written with B2B products in mind, but I’m sure many B2C product managers will find useful stuff in there as well. When there are no new developments occupying the majority of your time?

Product Research 93

Product Research User Testing Customer Experience Reporting Tools 93

Mixpanel

JUNE 23, 2020

But in this stage of the research process, we often see people fall into the trap of unconscious bias : letting original hypotheses stand in the way of new ideas, or relying too heavily on past experience. As experience researchers, we’re uniquely positioned to hold people accountable to just that.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

But in this stage of the research process, we often see people fall into the trap of unconscious bias : letting original hypotheses stand in the way of new ideas, or relying too heavily on past experience. As experience researchers, we’re uniquely positioned to hold people accountable to just that.

B2B 52

B2B User Testing Research Software Product Research 52

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. TL;DR Concept testing evaluates an idea before it’s introduced to the market to gauge its potential success. Book a demo and get started! What is concept testing?

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105