B2C, Customer Satisfaction, Inbound and Market Research

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Inbound volume is spiking for half of support teams. As the virus spreads around the world, many support teams are experiencing significant shifts in customer requests.

Customer Experience

Customer Experience Reporting Tools Research Software Data Visualization

15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. However, getting the attention of your target customers with B2B marketing strategies is a lot harder. B2B marketing strategies also tend to use a flywheel model rather than a funnel structure.

B2B

B2B User Testing Research Software Analytic Tools

Product Management Today

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

15 B2B Marketing Strategies to Drive Conversion and Growth

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