Usersnap

MARCH 16, 2023

In this article we’ll be covering: What is a B2B2C business model Who is POM and what they do The challenges POM was facing The value of customer feedback & the appropriate tools to solve issues What Is a B2B2C Business Model? B2B companies that need help marketing their products or services can partner with B2C online shops.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 24, 2024

Build your user flow diagram. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Registration with authentication user flow. Forgot password user flow. Onboarding flow for new users. Referral user flow. Plan upgrade user flow.

Data Visualization 99

Data Visualization Customer Feedback Analytic Tools User Testing 99

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Usersnap

JULY 21, 2021

LEGO Ideas is quite possibly one of the best examples of how customer insight can be used for development. The projects gathering more than 10,000 votes from the community undergo LEGO review and are turned into new sets if the review is favorable. …] Co-creation is about helping the customer imagine a different future.”

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. A product persona, on the other hand, is a fictional character inspired by your product users. Interested?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI isn’t just for tech giants, of course. Korean biotech company Seegene recently put AI technology to use in developing a test kit for the novel coronavirus. Nest, Tesla Autopilot.

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

Gainsight

FEBRUARY 9, 2023

B2B and B2C. Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. Equip them with resources that highlight customer success value delivery that they can share with leads and active prospects. Low adoption of a product feature that was a big priority for the customer?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Amplitude

NOVEMBER 2, 2018

After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. I started in a Technology Leadership Rotational Program at Levi Strauss & Co. Current Company : Looker.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Userpilot

AUGUST 30, 2021

Media, e-commerce, B2B, consumer tech, and fintech industries can and are using product analytics to gain actionable insights into their customers' experiences, helping them develop and grow their products. Identify opportunities for upsells and cross-sells at targeted users to drive customer account expansion.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MAY 20, 2024

their tech stack! These technologies position your product at the center of your growth strategy, focusing on delivering an exceptional user experience that drives customer acquisition , retention , and expansion. Mixpanel’s newest feature, stacked column charts adds another layer of depth to your user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

ProductPlan

AUGUST 23, 2022

Instead, great product leaders allow their product teams to immerse themselves into the world of their users. Why Customer Empathy Matters. But regardless of the product’s nature, individual user experiences will inevitably vary based on many factors. Companies build products for people. Of course, it doesn’t work like that.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? I’m here in the middle of the stage.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody. We’re getting some answers, getting some big tech giant answers. Ratings and reviews have real consequences in conversion rates and in brand reputation.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mind the Product

OCTOBER 19, 2016

Firstly, product managers should look to own the success of their products, including the commercial and customer satisfaction performance. Second, the product manager’s delivery requirements will usually be the big development items in an organisation’s technology roadmap. It’s a question of responsibility:-.

Product Management 81

Product Management Product Manager Technical Review Customer Experience 81

Userpilot

JULY 26, 2021

And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. In both B2B and B2C, buyers want to self-serve. And as we learned in The Product Adoption Curve in SaaS , a key driver of product innovation is product trialability: how easily users can try a product before they buy it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 7, 2021

Some examples in different products are: Linking accounts Importing data Performing core actions like sending out emails Integrating the product with your tech stack. However, according to Retently, 80% of your company’s future revenue comes from just 20% of your existing customers ! Define the negative behavior.

Onboarding KPIs 68

Onboarding KPIs User Testing Customer Experience Customer Feedback 68