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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

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Demo Content 101: How to Use It Correctly in SaaS

Userpilot

If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. Demonstration content, or “demo content” for short, is made-up, placeholder customer data that businesses show to users in order to demonstrate a product use case that is relevant to them. What is demo content?

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Digital Customer Experience: How to Thrive in 2022

UX Studio

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. banking (75%), .

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Top Examples of Coronavirus Customer Communication

Alchemer Mobile

🙋 While I’m sure we all appreciate this level of communication to a certain extent, it has become a little redundant and meaningless when every single brand is saying the same thing with little to show for it. The messages have started blurring together. Another bank doing it right with empathy! ? JimMarous ? ?

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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

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What is first-party data?

Intercom, Inc.

Anna Griffin, Chief Marketing Officer at Intercom. At Intercom, we have been long-time believers in the importance of customer data – conversing with our customers directly to get rich insights, storing it securely, and using it to continuously improve experiences. Anna Griffin, Chief Marketing Officer at Intercom.