Userpilot

DECEMBER 21, 2022

HubSpot Marketing Hub is a robust automation platform that features content marketing, SEO, digital advertising, email marketing, social media, and analytics tools. Userpilot enables you to create different types of customizable in-app surveys. Create NPS surveys in Userpilot to evaluate your marketing efforts.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Intercom, Inc.

DECEMBER 14, 2022

Our new no-code bot builder offers the ultimate configurable and visual bot-building experience, helping you create a sophisticated automation strategy efficiently and without any technical knowledge. Automate more resolutions with Custom Actions and Custom Objects in bots. Gain invaluable customer insights with Surveys.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JANUARY 16, 2024

Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. Market and user research : Analyze survey responses , user reviews, and social media comments to gain deeper insights into your users and their motivations, pain points, and desires.

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Embedded Analytics 85

Userpilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Triggering in-app surveys to gather insights about and understand customer expectations. Triggering in-app surveys to gather insights about and understand customer expectations. to reduce your overall time to resolution.

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

Analytic Tools 95

Analytic Tools Feedback Software Marketing Product Marketing 95

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Data Visualization 90

Data Visualization Product Research Software Review Feedback Software 90

Userpilot

NOVEMBER 16, 2022

In-app surveys. Use customer onboarding automation for repetitive tasks. Onboarding strategies for a more positive customer experience: Use a welcome survey to collect user data and personalize customer onboarding. Gather customer feedback with in-app surveys. In-app surveys: To collect contextual survey data with ease.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. LiveAgent excels as an Intercom competitor for live chat automation , offering customizable live chat and call center features.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year. Which Product Trends will take 2023 by storm?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

UX Planet

DECEMBER 19, 2023

The Importance of Interviews Interviews play a crucial role in qualitative research by allowing researchers to: - Probe Deeply: Unlike surveys, interviews offer the chance to probe deeper into participants’ responses, uncovering the reasons behind their thoughts and behaviors.

Product Research 85

Product Research Research Software User Testing Data Visualization 85

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Userpilot

JANUARY 23, 2023

To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Collect customer feedback with in-app surveys , then personalize the customer experience from that point. Create surveys code-free with Userpilot.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Use a welcome survey to collect relevant customer data about your new customer’s needs and goals. First, it determines what you’ll be using their product for… Notion’s welcome survey.

Analytic Tools 99

Analytic Tools Feedback Software Customer Experience User Testing 99

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. What is customer feedback?

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. How you act on feedback will depend on the identified problems.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. An automated survey is a feedback form automatically sent to users when they perform a specific action.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

MAY 16, 2023

AI chatbots can help you save time and resources by automating customer engagement. A welcome survey or a sign-up page is a great way for SaaS businesses to start personalizing experiences from the beginning. Kontentino welcome survey built with Userpilot. You should build customer trust by ensuring data privacy.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

SEPTEMBER 21, 2022

Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses. Surveys for understanding user satisfaction and customer loyalty. Feedback surveys for collecting product feedback.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

OCTOBER 24, 2022

An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Then, you should set the timing and frequency of sending NPS surveys. For example, you surveyed 100 customers last year.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. At the end of the post, I’ll share six tips for implementing these surveys yourself, along with two mega templates to help guide you. Of the 60 software companies we surveyed, only eight said they used it.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Usersnap

DECEMBER 10, 2023

FullStory Types of examples of external user acceptance testing tools 3 automated user acceptance testing tools 1. UserReport UserReport is a tool designed for collecting feedback and insights from website users through surveys and feedback forums. Custom Surveys: Tailor surveys to fit specific data collection needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 88

Customer Feedback User Testing Feedback Software Product Research 88

Userpilot

AUGUST 2, 2023

Survey data can trigger relevant email campaigns to follow up on certain responses. Improves customer retention : Knowing what customers have been inactive means you can set up automated flows to win them back. Survey responses You can use collected data from survey responses to trigger automated campaigns when follow-up is needed.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience User Testing 96

Userpilot

MAY 31, 2023

It involves leveraging AI to better understand customer preferences, analyzing data, automating processes, and delivering personalized experiences. Automation and scalability: AI-powered automation and chatbots can handle a significant volume of customer inquiries and tasks, reducing the burden on human agents.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 92

Userpilot

AUGUST 29, 2022

Monitor customer satisfaction across the user journey with surveys. Track customer sentiment with NPS surveys. Especially for: Collecting customer feedback and understanding your users with contextual in-app surveys. Launching NPS surveys and tag responses to identify which keywords are linked to promoters or detractors.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Want to see how? Book the demo.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 21, 2022

Automated feedback collection. Automated customer service relationships. Marketing automation. Salesforce: Analytical CRM software used for sales automation. Hootsuite: Operational CRM built for social media automation. Automated feedback collection. Example of automated NPS analysis.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

AUGUST 11, 2022

Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research. But in other companies (particularly in SaaS), you need to rely on in-app communication and automation to scale customer success to every user. However, a common mistake when implementing playbooks is not knowing how to handle automation.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 93

Product Research Feedback Software Analytic Tools Data Visualization 93

Userpilot

APRIL 6, 2023

TL;DR AI tools can help CSMs become more efficient and productive by automating mundane tasks of little value. Why are AI and automation important? And that’s precisely what workflow automation and AI tools can help with. And that’s precisely what workflow automation and AI tools can help with.

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 26, 2023

Use a tool to automate the onboarding experience and ensure a consistent customer experience. Collect qualitative data with product usage analytics and user feedback surveys and use it to continuously improve your onboarding flow. Then use the right tool to automate small customer interactions at each point in the journey.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 7, 2022

automate replies based on what the user responds. Want to build in-app NPS surveys and improve your product? PROs of using Userpilot as your go-to NPS survey tool: no limit to the responses you can collect. branded surveys with quantitative and qualitative feedback collection. no-code NPS survey creation.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Customer Feedback 52