Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens.

Customer Experience 80

Customer Experience Customer Feedback Feedback Software User Testing 80

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 92

Customer Experience User Testing Data Visualization Construction 92

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding KPIs 77

Onboarding KPIs Customer Experience User Testing User Friction 77

Userpilot

JULY 14, 2023

Have you ever had a poor customer experience? Maybe as simple as a poorly designed user onboarding ? As soon as that poor experience hits, you stop and never return. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

Feedback Software 77

Feedback Software Customer Experience User Testing Customer Feedback 77

Userpilot

AUGUST 10, 2022

Bad UI product design negatively impacts your CPV. Customers subconsciously associate a bad aesthetic design with low product value. Improve your overall user experience to get high perceived value. Invest in an excellent support team for a better customer experience. Customer support quality. UI product design.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Churn is the enemy of product growth.

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

JANUARY 24, 2022

A bad churn rate for one company might turn out to be a great one for another. Customer churn refers to the percentage of users who downgrade or cancel their subscription plan during a given time period. Secondary onboarding tooltips are triggered when customers upgrade to new features and thus drive product adoption.

Feedback Software 93

Feedback Software Onboarding KPIs User Testing Customer Experience 93

Userpilot

OCTOBER 11, 2022

Furthermore, they’ll share their experiences online, which could further damage your reputation. We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Deliver personalized experiences within your product. You have abysmal customer support.

Customer Feedback 93

Customer Feedback Feedback Software Customer Experience User Testing 93

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. If a customer has a smooth experience and meets the goal with few or no issues, they will consider the product successful.

Customer Feedback 96

Customer Feedback Feedback Software Customer Experience User Testing 96

Userpilot

APRIL 29, 2021

Especially if they (the users) asked for them in the first place?! And while most product managers think the users need more features to start using their product…the opposite is often true. Don’t outsource your Product Vision to your users – asking your users what features they want usually leads to bad product decisions.

Weak Development Team 105

Weak Development Team Product Research User Testing Customer Experience 105

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. Poor onboarding. Bad customer experience. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Your company will never remain the same for sure.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software User Testing 90

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 94

Feedback Software Research Software User Testing Onboarding KPIs 94

Userpilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Then, fix these issues to improve the customer experience.

Customer Experience 76

Customer Experience User Testing Feedback Software Customer Feedback 76

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Customer onboarding challenges are blockers stopping you from converting users.

Feedback Software 90

Feedback Software Onboarding KPIs Analytic Tools User Testing 90

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10. In short, those who have experience using your product.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Hotjar- for session recording and heatmaps. Acquisition.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

UX 102

UX Customer Experience User Testing Data Visualization 102

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. How to learn from negative user feedback and improve. You need to collect, categorise and respond proactively to negative feedback – so seek it directly from users and track comments elsewhere. Blogs and the comments under them.

User Testing 94

User Testing Feedback Software Customer Feedback Analytic Tools 94

Userpilot

MAY 3, 2023

TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. Intercom Surveys help you create customizable surveys that capture customer feedback and help you understand the customer experience. How they work. A better alternative you can adopt.

Data Visualization 79

Data Visualization Product Research Software Review Feedback Software 79

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. Critically, user onboarding is not a ‘once and done’ activity. What is the user onboarding process?

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 94

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 94

Onboarding KPIs User Testing Analytic Tools Feedback Software 94

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Easy to use user interface. Source: userpilot.com.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? It improves the customer experience. Smiley face surveys help you collect more (and highly accurate) feedback data, which you can act on to improve the customer experience.

Product Research 92

Product Research User Testing Customer Feedback Feedback Software 92

Userpilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Let’s begin!

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Experience 90

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Test different UI elements with smaller segments of users.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation. Users churn (ie. Users churn (ie. Considering Appcues vs. WalkMe? Me too, and so we’re here to help.

Analytic Tools 96

Analytic Tools Reporting Tools Data Visualization Software Review 96

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption.

Analytic Tools 94

Analytic Tools Customer Experience User Testing Customer Feedback 94

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Why is user trust important in UX?

User Testing 92

User Testing Customer Feedback Customer Experience UX 92

Userpilot

NOVEMBER 29, 2022

Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention. – Analyze customer behavior before users churn. – Find the reasons behind customer churn and improve customer experiences. – Identify patterns in customer churn data.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Should you send it after onboarding or immediately after a feature release? Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment.

Product Research 90

Product Research Feedback Software Customer Experience Data Visualization 90

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

MARCH 31, 2023

How long was it before you stopped using a product because of a bad user onboarding experience? The customer onboarding process can make or break your product, so it needs a positive experience. This article will walk you through 7 examples that you should totally avoid for your user onboarding process.

Customer Experience 78

Customer Experience User Testing Customer Feedback Data Visualization 78

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. The difference between in-app notification vs. push notification lies in the user state.

Customer Experience 96

Customer Experience User Testing User Experience Customer Feedback 96

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Successful products satisfy user needs. Value Proposition Canvas can help you decide what features to develop to provide value to users. What makes a successful product?

Feedback Software 96

Feedback Software Research Software User Testing Product Research 96

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 87

Data Visualization Analytic Tools User Testing Customer Experience 87