UX Planet

DECEMBER 19, 2023

Qualitative research relies heavily on effective interview techniques to gather rich and insightful data from participants. Types of Interviews 1. This format provides a balance between standardized data collection and the richness of open-ended responses.

Product Research 93

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Userpilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94

Userpilot

MARCH 15, 2023

In this article, we cover how to monitor user activity to make data-informed decisions. TLDR; User activity tracking is the process of monitoring in-app user behavior. The three main data types for tracking user activity include in-app product interactions, user activity across the customer journey, and in-app user behavior flow data.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Customer Feedback 95

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. What are the different types of B2B customer insights? Their challenges and pain points.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

NOVEMBER 22, 2022

On the other hand, user personas highlight specific details that cater to a certain type of person and their goals, motivations, or experiences. The 6 main types of customer segmentation are behavioral segmentation , demographic, psychographic, geographic, firmographic, and need-based segmentation. Behavioral segmentation.

User Testing 97

User Testing Research Software Customer Experience Feedback Software 97

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. In this guide, we’re going to show you how to use data analytics to improve the customer experience!

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JUNE 19, 2023

Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Behavioral cohorts use in-app behavior to group users. Predictive cohort analyses use historical data to forecast future trends. It is also useful for predicting future revenue.

Data Visualization 89

Data Visualization Analytic Tools Customer Experience Customer Feedback 89

Userpilot

DECEMBER 21, 2022

TLDR; Marketing analytics tools collect and display marketing -related data, so you can see which marketing initiatives are working and not working. You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. What is behavioral segmentation?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JANUARY 30, 2023

What behavioral data types should you collect as a product manager ? In the article, we also look at the best tools you can use to collect behavioral data. TL;DR Behavioral data describes what the user does in the mobile or web app and how, while behavioral data analytics helps you understand why they do it.

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Data Visualization Analytic Tools Research Software Customer Experience 87

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. A heatmap aids in providing visual data on where visitors focus their attention when they visit a page/feature. Different types of heat maps. What is a heat map?

Analytic Tools 96

Analytic Tools Data Visualization User Testing Customer Feedback 96

Userpilot

FEBRUARY 25, 2024

Create data-driven product roadmaps. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior. Hotjar – Best for qualitative user behavior tracking. Create data-driven product roadmaps : Funnel analysis uncovers areas where users struggle the most. Review funnel.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. A heat map is a graphical representation of data that simplifies numeric data sets through visualization.

Data Visualization 92

Data Visualization Customer Feedback Analytic Tools User Testing 92

Userpilot

JULY 30, 2023

Different types of customer segmentation are: User attribute-based segmentation. Behavioral segmentation. What are the different types of customer segmentation? Let’s look at the different types of segmentations. Behavioral segmentation in Userpilot. Preference-based segmentation.

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Analytic Tools Feedback Software Data Visualization Customer Experience 94

Userpilot

OCTOBER 30, 2022

In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. Customer analytics is the systematic process of collecting customer data and analyzing them to make well-informed decisions. Collect customer data to make informed business decisions.

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

The Product Coalition

JANUARY 12, 2023

In this blog post, we’ll explore the different types of digital transformation you need to know about. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business. What Is Digital Transformation? What Is Digital Transformation?

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Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. What is actionable data in data analytics?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

FEBRUARY 10, 2023

You probably thought that companies only used one type of persona for sales, marketing, feature adoption , and everything else. Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers.

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Research Software User Testing Analytic Tools Feedback Software 95

Userpilot

MARCH 14, 2023

In SaaS, there are three common user segmentation methods: Value-based segmentation, need-based segmentation, and behavioral segmentation. Behavioral segmentation is segmenting users based on how they interact with your products (i.e. Collect customer data about product use cases or roles to build these segments.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

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Analytic Tools Feedback Software Marketing Product Marketing 91

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. 8 customer relationship management examples: Tracking customer behavior. Data-driven decisions. Better decision-making: Modern CRM platforms enable businesses to gather extensive data on each customer.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

OCTOBER 18, 2022

To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. Customer analytics leverages data collection and customer insights analyses to make the decision-making process easier. Descriptive analytics helps you discover what happened in the past using historical data.

Data Visualization 96

Data Visualization Customer Feedback Analytic Tools User Testing 96

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Hiccups in user experience. What is user analysis?

Customer Feedback 96

Customer Feedback Data Visualization User Testing Analytic Tools 96

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 90

Data Visualization Feedback Software Customer Feedback User Testing 90

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. Using product analytics to monitor user behavior and spot passives. What are the different types of NPS survey responses? There are 3 types of NPS survey respondents.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Hotjar — for recording user behavior in-app.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

FEBRUARY 4, 2023

Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience User Testing 96

Userpilot

SEPTEMBER 29, 2022

How does behavioral targeting help to attract and retain customers ? Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. In this piece, you’ll learn how to collect and act on behavioral data to retain customers. The benefits of behavioral targeting include: 1.

Data Visualization 86

Data Visualization Analytic Tools Customer Experience Reporting Tools 86

Userpilot

FEBRUARY 3, 2023

TLDR; Customer analysis is the act of researching and analyzing customers to gather a complete profile of them and their behavior. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. This process of dividing up data is called segmentation.

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

The Product Coalition

JULY 13, 2022

FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. They combine quantitative and qualitative data to help businesses understand the big picture of their user experience. FullStory comprises of three main offerings: Complete Data Capture.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

MARCH 27, 2024

Now, there are two types of secondary menus: Separate menus are independently placed, offering complementary navigation without distracting from primary tasks. Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences.

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Feedback Software Research Software Data Visualization Product Research 102

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Customer segmentation allows you to understand users on a deeper level and analyze their behavior more precisely to tailor marketing positioning and product experiences.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Feedback 96

Userpilot

SEPTEMBER 11, 2023

There are different types of product launches. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. Different types of product launches Each product launch is different. Choosing the right tool to work with can make your life easier.

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Product launches Product Research Data Visualization Research Software 103

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer churn data tells you how many customers have stopped using your product or service over a period of time. Customer churn analysis consists of five steps: – Collect customer churn data via churn surveys. What is customer churn data?

Data Visualization 101

Data Visualization Customer Feedback User Testing Customer Experience 101

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Customer data.

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Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

MAY 16, 2023

Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers. You should build customer trust by ensuring data privacy. Collecting data upfront offers insights into customers’ needs, preferences, and pain points and lets you tailor solutions to customers’ requirements.

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Analytic Tools Feedback Software Research Software Data Visualization 97