Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JULY 14, 2023

Maybe as simple as a poorly designed user onboarding ? Not using customer service metrics as feedback to improve customer service and increase retention. You can improve your customer service to increase customer satisfaction by: Letting customers self-serve answers through a resource center reduces customer support tickets.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Implement a customer loyalty program to reward loyal users for advocating for your product. Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. What is customer happiness?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Design a successful onboarding flow to help users unlock value quicker. Collect and act on customer feedback to improve satisfaction. What is SaaS account management?

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. The renewal process begins immediately after a user signs up for your product. As such, the playbook first ensures increased product adoption.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 30, 2022

It’s the sum of a customer’s digital interactions with your brand. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. You can then use this data to prioritize product improvements.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 98

Product Marketing Feedback Software User Testing Marketing 98

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Book a demo now.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Intercom, Inc.

DECEMBER 6, 2019

For example, they can be used to help onboard new users and help them get maximum value from a product, so they’re more likely to stick around and become paying customers, to notify customers about special promotions that will likely be relevant to them (based on user behavior trends), or to congratulate customers when they hit key milestones.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You can find detractors and learn which areas need improvement.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. Refer your product to their network. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Stick around and become loyal. Positive reviews.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. Are users satisfied with the app's design? What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Product managers prefer active feedback because it’s targeted, contextual and specific. What is customer feedback?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their overall satisfaction level with your product. The most critical features and functionalities of the product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JUNE 30, 2023

VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. This data allows product managers to make more informed product development and roadmap planning decisions. What are the different techniques to collect VoC data?

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. However, the Basic package has strict limitations like only 1 user seat and no custom branding. The platform allows you to build product tours and walkthroughs without any coding. What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 16, 2022

Customers not only need to experience the core value of your product but also get repeated value from it. This increases retention by strengthening customer relationships with your brand. Let’s find out how a customer lifecycle marketing approach can deliver the highest value at each stage and improve product growth.

User Testing 97

User Testing Customer Feedback Customer Experience Data Visualization 97

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Let’s dive in!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

AUGUST 10, 2023

After product updates to determine how they affect customer sentiment. Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. Trigger based on average lifetime and product usage frequency. Encourage promoters to drive word-of-mouth referrals.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Improved customer experience (CX). Analytical CRM: This is more technical and mainly focuses on using customer data to improve customer experience. Improved customer experience (CX): Good customer relationship equals positive experiences.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app).

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. However, you may still need to pay to subscribe to the products.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

DECEMBER 31, 2022

It includes both web analytics and product analytics. Digital experience analytics is beneficial because it helps you make data-driven decisions, identify friction points in customer journeys, and improve retention and loyalty. That can include interactions on mobile apps, your website, social media, or your product dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Usersnap

SEPTEMBER 19, 2023

Real-time Feedback Monitoring Real-world application: E-commerce ?️ Improving Product Development with Actionable Insights Real-world application: Netflix ? Continuous Improvement with Artificial Intelligence Real-world application: A/B Testing ? How do AI Customer insights make your life easy?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

SEPTEMBER 12, 2022

CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Segment your users to offer a personalized product experience. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand. Interact with your customers outside of your product with social monitoring.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

JUNE 7, 2023

TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. The data uncovered will provide insights for improving customer satisfaction. Customize the template to match your brand. Analyze responses to understand customer experience and improve. But in the end, you gain nothing.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Userpilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Celebrate product milestones with celebration modals.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. TL;DR User documentation describes any kind of helpful material intended for the user of a product. But great documentation doesn’t happen by accident.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? Your SaaS business also benefits from knowledge bases through reduced support costs and improved customer retention. Userpilot is a versatile product growth tool that is also an excellent knowledge base solution.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 5, 2023

The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. It helps companies identify areas of strength/weakness in their marketing approach and accelerate product growth. It nurtures them into qualified leads and drives them toward brand advocacy.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95