Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

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Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. case studies, alternative pages, etc.). Review stage (BoFu). When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. But how can you use it? Intent stage (MoFu).

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Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

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eG Innovations

DECEMBER 9, 2021

In this blog post, we describe a problem analysis and anomaly detection process for a cloud performance problem (high CPU in the JVM and SSL issues) that we encountered recently when working with a large customer, who had a significant footprint on the AWS cloud. Our customer is a mid-sized business that offers SaaS services to clients.

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Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Reduce customer churn due to friction.

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Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

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Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

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Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Another source of product marketing resources is the industry reports and benchmarks.

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Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

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Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

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Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. They want to try out your product.

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Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? So let’s go over some of the most important user engagement analytics so you can improve your retention. User engagement analytics tells you whether users are getting value from your product. What is user engagement analytics?

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Userpilot

AUGUST 23, 2021

Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey.

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Userpilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). Attract the right audience Using the insights about your user personas, craft appealing content to attract them. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. An Ahrefs blog post.

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Userpilot

OCTOBER 4, 2022

You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. Pinterest uses AI to analyze vast amounts of data and tailor search results for each user. It shows how well a company is able to keep its customers over time.

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Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Efficient issue resolution with metadata and console log error recording Every once in a while, a storm may hit, and customers report issues or bugs.

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Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. But to build fantastic documentation of your own, you need to choose the right tool for the job. How to create user documentation for your software product?

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Usersnap

AUGUST 20, 2021

Well, you thought you had actionable insights, but then the end result was a big floparoo? It’s the voice, emotions, and insights of how your customers experience your product. You can collect customer feedback in a variety of ways: Messenger tools Social media Email. Better products and services. Why is it Important?

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Userpilot

AUGUST 6, 2023

A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions. Data-driven decisions. These insights can help you with other efforts, such as personalized retention marketing or customer segmentation.

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Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

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Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

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Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

OCTOBER 30, 2022

Ensure to provide great customer service. Give self-service options. You can use our software to create better onboarding experiences, track user behavior , and survey existing customers to gather valuable insights. Engagement: You’ve convinced prospects to take your software for a spin, and now they’re in.

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Feedback Software Research Software Customer Experience User Testing 97

Userpilot

OCTOBER 1, 2022

White-glove service is pretty expensive, so companies that use it mostly do so for just high-profile clients. The white-glove method delivers highly personalized experiences, helps to break down complex tools, and enables companies to generate live feedback. This insight will further inform future strategies.

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Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. So why not try a demo to see for yourself?

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Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. What is product NPS?

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Userpilot

NOVEMBER 30, 2021

In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality.

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eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

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Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. The marketing team reviews and confirms the MQL before sending it to the sales team. According to Salesforce data, the average MQL to SQL conversion rate is 13%. Let’s dive in! What is a Marketing Qualified Lead (MQL)?

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Userpilot

JULY 26, 2021

Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

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Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. There’s a lot of content out there on the internet so take advantage of them and read the reviews , check out the case studies , and schedule the demos. Mixpanel is an analytics tool, pure and simple.

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Userpilot

JANUARY 18, 2023

As a result of the close collaboration between the marketing and product teams, usage analytics will generally be the driver behind most decisions. Whether your reviews, testimonials, and case studies are coming from freemium or free trial users or paying customers, you need to leverage this social proof moving forward.

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Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. And how is it an extension of your marketing team?

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Feedback Software Analytic Tools User Testing Customer Experience 97

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Pendo was originally created as a web analytics tool.

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Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features.

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Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Remove friction and elevate the customer experience with self-service support. Next… Identify customer touchpoints and map the customer journey Visualize the ideal path customers take from onboarding to advocacy. But you’re far from done.

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