Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. What is customer loyalty analytics?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Top Marty Cagan books product managers should read With all that experience, Marty surely has tons of strategies and insights to share. Who is Marty Cagan?

Analytic Tools 89

Analytic Tools Research Software Feedback Software Books 89

Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. Farm Credit Services of America (FCSAmerica) is a lending company serving farmers and ranchers in Nebraska, Iowa, South Dakota, Wyoming, and Kansas. Our industry is too old. Tweet This.

Product Research 141

Product Research User Testing Feedback Software Customer Feedback 141

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. Victoria: We tried to run at least one experiment per month, ranging from basic prototype testing to live data tests.

Product Research 149

Product Research Data Visualization User Testing Weak Development Team 149

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 75

Research Software Reporting Tools Data Visualization Software Review 75

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Revulytics

JULY 12, 2019

With informative blog posts, case studies and other content, software vendors can illustrate the ways that users can improve their workflows and get the most out of the time spent using their software application. See Usage Patterns Through Clear and Discernible Data Insights. The seeing becomes believing.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

eG Innovations

DECEMBER 9, 2021

In this blog post, we describe a problem analysis and anomaly detection process for a cloud performance problem (high CPU in the JVM and SSL issues) that we encountered recently when working with a large customer, who had a significant footprint on the AWS cloud. Our customer is a mid-sized business that offers SaaS services to clients.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. You can submit your story here.

Analytic Tools 224

Analytic Tools Research Software Product Research Data Visualization 224

UX Studio

APRIL 25, 2019

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. A snapshot of tools and techniques. Many will start talking about visual identity and taglines, graphic designers and marketers. A snapshot of tools and techniques. Do research!

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Onboarding KPIs 86

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way.

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

Product Talk

FEBRUARY 7, 2024

After reading Continuous Discovery Habits and the Product Talk blog, she started to raise awareness and get buy-in from top management (in order to secure funding for the Master Class). Tweet This Phase 3: Fine-tuning their set of tools The product team continued to improve their tool kits over the following weeks and months.

Product Research 237

Product Research Reporting Tools User Testing Research Software 237

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Experience 93

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

Userpilot

DECEMBER 31, 2022

Recency is the amount of time since a user last engaged with your product or service ( active users ). Track frequency with product usage data and the monetary value with CLV coupled with product usage data. There are several ways to act on RFM analysis data to drive your SaaS growth: 1. What is the RFM model?

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 92

Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Lenny Rachitsky

FEBRUARY 8, 2024

GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools. As GPTs advance, we’ll be able to prompt them to engage in more nuanced tasks and ask them to report back when it’s done. Currently, we prompt GPTs, receive rapid responses, and conclude the interaction.

ChatGPT 79

ChatGPT Reporting Tools Data Visualization Research Software 79

Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. case studies, alternative pages, etc.). When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. But how can you use it? Intent stage (MoFu). Review stage (BoFu).

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. We also checked the analytics data. Takeaways from the case study.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Indicative

JANUARY 25, 2021

While plenty of marketing and sales ink is spilled in that effort, the key is data. The answer to which features encourage free users to upgrade lies in your data. The reason why some user segments take longer to convert to paid than others is in your data. How to Connect Your Data With Indicative.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience User Testing 64

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? So let’s go over some of the most important user engagement analytics so you can improve your retention. User engagement analytics tells you whether users are getting value from your product. What is user engagement analytics?

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. Analyze existing data. Case study experiments. Tools like Userpilot , Wynter , and Hotjar can help you run successful marketing experiments. A challenger (the product, service, or campaign).

Research Software 95

Research Software Feedback Software Analytic Tools Customer Experience 95

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Reports, statistics, and product benchmarks give you hard data on trends in the product world. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Feedback Software 93

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 91

Research Software Analytic Tools Feedback Software Data Visualization 91

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Efficient issue resolution with metadata and console log error recording Every once in a while, a storm may hit, and customers report issues or bugs.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

APRIL 21, 2024

Attract the right audience Using the insights about your user personas, craft appealing content to attract them. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. An Ahrefs blog post.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. What Are SaaS Onboarding Tools? Tl;DR (Categories of SaaS Onboarding Tools).

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Product Innovation Educators

OCTOBER 5, 2020

We discussed the tools to do this. 2:35] Take us through your case study of helping an organization apply the Team Dimensions Model. They like data and getting work done. [7:02] 14:37] How did the Team Dimensions model help the company in your case study? Read Teresa’s blog post about Team Dimensions.

Software Developers 76

Software Developers Software Development Leadership B2B 76

Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. And it may also use that form to display data in a process or flow. You can check it out for yourself here.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85