Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 96

Research Software Reporting Tools Data Visualization Software Review 96

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases are a valuable tool in building that understanding. Self-service reduces cost with your support.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. case studies, alternative pages, etc.). When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. But how can you use it? Intent stage (MoFu). Review stage (BoFu).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. Analyze existing data. Case study experiments. Tools like Userpilot , Wynter , and Hotjar can help you run successful marketing experiments. A challenger (the product, service, or campaign).

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Reports, statistics, and product benchmarks give you hard data on trends in the product world. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 4, 2022

Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation. Grammarly collects customer data by allowing them to select their writing goals. Pinterest uses AI to analyze vast amounts of data and tailor search results for each user.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Efficient issue resolution with metadata and console log error recording Every once in a while, a storm may hit, and customers report issues or bugs.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

APRIL 21, 2024

Attract the right audience Using the insights about your user personas, craft appealing content to attract them. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. An Ahrefs blog post.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

FEBRUARY 26, 2023

It involves tracking product adoption , service quality, financial, and customer relationship health to determine the customer’s likelihood to renew. Delivering top-notch customer service that offers on-demand support independent of support agents. Userpilot provides tools and features for creating the ultimate renewal playbook.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. This stage is thus about brand building.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Data-driven decisions. Build loyalty. User acquisition.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? Delivery: Prioritize speed and quality as you deliver on brand promises. Ensure to provide great customer service. Give self-service options. Ensure the brand promise you put out is something your product delivers. Look no further.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. What Are SaaS Onboarding Tools? Tl;DR (Categories of SaaS Onboarding Tools).

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 29, 2023

Some best practices of effective documentation include experimenting with formats to see what works best, remembering simplicity is key, using analytics to identify friction areas , and listening to feedback. But to build fantastic documentation of your own, you need to choose the right tool for the job. What is user documentation?

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Increased customer loyalty and retention.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 16, 2022

There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. Data collection automation. What is B2B marketing automation?

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Mixpanel

OCTOBER 6, 2022

After eight years (and with gratitude for the stellar product leads I’ve worked with), I’d like to share a handful of key learnings and collaboration points that made our product, brand, and teams sing. No person thinks: cruddy blog post, but great product. No person thinks: cruddy blog post, but great product.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

JANUARY 26, 2023

To run a successful SaaS onboarding process , first choose the right onboarding model (low-touch, white-glove , or self-service ). Use a tool to automate the onboarding experience and ensure a consistent customer experience. Show helpful empty states by filling them with product guidance or dummy data.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

NOVEMBER 28, 2022

A high churn rate leads to low customer lifetime value and a negative brand image. The onboarding process familiarizes users with the tool and shows them how to use it. To the user, poor onboarding is when they didn’t get the expected value from your tool or weren’t properly taught how to maximize your features.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. It’s a no-brainer to subscribe to it. Do check it out.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. It’s a no-brainer to subscribe to it. Do check it out.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Userpilot

JANUARY 3, 2023

You can convert qualified leads into customers and brand advocates with the right qualification strategy. According to Salesforce data, the average MQL to SQL conversion rate is 13%. You can sometimes find yourself in a dark funnel where you lose potential customers because of not correctly tracking and sharing data among teams.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Department of Product

OCTOBER 12, 2023

Finally, if you’re currently going through a vendor onboarding process which involves security and compliance issues, this new tool might help. Knowledge Series #9: How to segment customers – practical tools and frameworks explored. Enjoy the rest of your week! But Patreon wasn’t born on store shelves and print ads.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Then, look into your product usage data to find friction points. UX designers should make branding consistent across the product to reduce friction. Look into product usage data.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 23, 2021

Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 30, 2023

If the latter, pick the right tools for the job, like Userpilot which offers AI-powered localization. First, you can use your web analytics to study the current traffic for expansion opportunities, like in the example above. That’s why robust self-service help is even more important. Blog content localization.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

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User Testing Feedback Software Research Software Data Visualization 66