Userpilot

APRIL 18, 2022

If you want to understand whether your SaaS company will rise or die soon, you first need to conduct a customer retention analysis to look at important growth metrics. This article covers everything you need to know about getting started with retention analysis and how to use the insights to reduce churn.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools User Testing 97

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. What is customer experience analysis? Let’s go!

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

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Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Product Research 94

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

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Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

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Blog Analytic Tools Research Software Feedback Software 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. And customer success teams to improve customer satisfaction and customer loyalty.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this article, we’ll break down the feedback analysis process.

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Feedback Software Customer Feedback User Testing Data Visualization 52

The Product Coalition

JULY 21, 2020

Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills. If you’re enjoying Product School’s blog, we’ve actually created the ultimate guide to help you find your way around. What we love about this blog is that it caters to design professionals at all levels.

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Userpilot

JUNE 9, 2022

Are you considering performing customer profitability analysis for your business? Due to many variables affecting the final result, estimating customer profitability can be challenging. Customer profitability analysis explains how much money a particular customer generates for your business.

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Customer Experience Customer Feedback Onboarding KPIs Data Visualization 52

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

FEBRUARY 26, 2024

What is marketing funnel analysis? How is it different from sales funnel analysis? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis? Book the demo!

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It also involves tracking a wide array of reports, including trend analysis, funnel analysis, heatmaps , and user session recordings. You can even use trend analysis reports to identify common patterns in product usage.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Usersnap

SEPTEMBER 1, 2022

One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them.

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Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Let’s get right to it!

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Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. What is a retention table?

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Data Visualization Customer Experience Analytic Tools Customer Feedback 90

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Setting up custom conversion events to track the customer experience and progress.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

The Product Coalition

DECEMBER 11, 2023

Furthermore, AI proves invaluable in the analysis of audience engagement. These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience. Competitor awareness: AI-powered trend analysis and market research tools enhance competitor awareness.

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Data Visualization Artificial Inteligence Analytic Tools Research Software 124

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

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Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

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Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. Conducting user flow analysis will help you better understand user behavior, reduce churn , and boost conversions. What is a user flow analysis? signing up for an app).

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Data Visualization Analytic Tools User Testing Customer Experience 95

UserTesting

JULY 24, 2019

This helps companies understand where they sit in their market, how their products and experiences compare, and what they might consider changing … The post How to win over your customers through competitive analysis appeared first on UserTesting Blog.

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Customer Experience Branding Blog Strategy 32

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. Use retention analysis to calculate the recency score.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. In this article, we’ll discuss the features and limitations of Amplitude analytics.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

SEPTEMBER 7, 2022

Want to learn what white space analysis is and how it works? With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? What tools do you need for performing white space analysis?

Data Visualization 97

Data Visualization Feedback Software Research Software Analytic Tools 97

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

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Analytic Tools Data Visualization Research Software Onboarding KPIs 95

The Product Coalition

OCTOBER 8, 2023

To provide accurate forecasts, you must ensure access to real-time market data, historical trends, and sentiment analysis feeds. Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. Diverse and dependable data streams are essential for robust predictions.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 130

The Product Coalition

AUGUST 3, 2023

In this blog post, we will explore the significance of a product vision, delve into the elements of an effective vision statement, and discuss the steps involved in formulating a solid product strategy. Analyze market trends, customer feedback, and competitor offerings to identify opportunities and gaps.

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Vision Product Research User Testing Roadmap 127

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. TL;DR Data tracking is the process of collecting, identifying, and organizing data for analysis. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. What is data tracking?

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 28, 2023

Implementing a product adoption framework can help you slash your churn rate and prevent people from leaving your product, transform your customers into your best marketing tool, and boost expansion revenue. An adoption framework sets out a strategy to move customers smoothly through the process. Six key steps in the adoption process.

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Analytic Tools Feedback Software Framework Onboarding KPIs 92

Userpilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Performing path analysis with Userpilot. Customizing in-app tooltips with Userpilot.

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Feedback Software Research Software Data Visualization Product Research 104

Indicative

OCTOBER 1, 2020

According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. Enter: customer analytics. What is the LTV of your average customer? Who are your customers, how do they live, and what do they love?

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User Testing Data Visualization Customer Feedback Analytic Tools 141

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

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ChatGPT Data Visualization Onboarding KPIs Research Software 99