Userpilot

APRIL 21, 2023

When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. In-app knowledge bases are a valuable tool for new users learning how to use your product. Collect regular feedback passively from customers by adding a feedback widget to your in-app knowledge base.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Embedded Analytics 87

Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Create a knowledge base that combines different resource formats and helps users troubleshoot at any time. Your knowledge base should be easy to find and should be structured into modules or according to JTBDs for easy navigation.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Shared inboxes Ticket pipelines automation Conversational bots Reporting dashboards Email and meeting scheduling Intercom alternatives: HubSpot.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Data Visualization 81

Userpilot

FEBRUARY 20, 2023

Immediately after signup, your Loom dashboard is populated by videos from Loom. They also show you what your dashboard should look like once you start creating videos. Share helpful tips in your knowledge base Finally, note that you can’t capture everything in a single onboarding process. Userpilot dashboard.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Research Software 92

The Product Coalition

OCTOBER 8, 2023

A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

APRIL 30, 2024

Tools like Userpilot allow you to create custom dashboards , so you can track all the key metrics from one place. For example, in Userpilot’s blog, you can find articles covering various topics related to product analytics, like funnel analysis , and explaining how you can conduct it in Userpilot. Userpilot product-led blog.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Modus Create

FEBRUARY 3, 2021

At a high level, the task at hand was to use Confluence to fulfill the following requirements: Elegant product support dashboards. Establish a knowledge base for each product. Step 3 – Allow Users to Subscribe to Alerts and Updates with Automated Blog Entries. Real-time product notifications.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Experience 98

Userpilot

MARCH 21, 2023

UserGuiding dashboard. After publishing your content, you can see all user interactions related to it on the analytics dashboard. UserGuiding analytics dashboard presents information from different content, like guides, hotspots, checklists, and resource centers, in one place. Userpilot dashboard. Let’s see.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Software Review 88

Userpilot

JANUARY 26, 2023

Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Userpilot replaces empty screen with valuable content An empty state is when new customers signup and all they see is a blank dashboard—making customer relationships harder and hurting time to value. Loom’s signup page.

User Testing 75

User Testing Feedback Software Customer Feedback Customer Experience 75

Userpilot

MARCH 17, 2023

Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Offering self-service support via knowledge bases can accommodate these types of customers. Userpilot NPS dashboard. Userpilot NPS dashboard. Book a demo to learn more!

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

JUNE 30, 2023

Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. Integrating your URL knowledge base You don’t need to start from scratch. You can integrate an existing knowledge base simply by adding a URL.

Analytic Tools 90

Analytic Tools Embedded Analytics Data Visualization User Testing 90

Userpilot

MARCH 16, 2023

UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Last but not least, Userpilot enables you to create an in-app resource center , incorporated with a lot of educational tools like a live chat option, video guides, documentation, FAQs, troubleshooting tips, quick bug fixes, a link to the knowledge base, and more.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base.

Embedded Analytics 77

Embedded Analytics Data Visualization Analytic Tools Feedback Software 77

Userpilot

JULY 31, 2023

The relevant features include: Management dashboards. You can also attach a video tutorial , add a knowledge base document, or link to another page in the ShoutOuts. All the data can be visualized in custom reports and dashboards. Analytics to track engagement with the product features and digital experiences.

Data Visualization 85

Data Visualization Embedded Analytics Analytic Tools Feedback Software 85

Userpilot

DECEMBER 13, 2022

As you can see in the dashboard below, 100% of detractors cited missing features or the expensive price as the prime reasons behind their rating. To avoid this issue, create a self-serve knowledge base that provides users with quick access to in-app help that doesn’t interrupt product use.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

MAY 30, 2023

Stonly is a budget-friendly option that enables its users to create helpful knowledge bases. Chameleon dashboard Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement. Book a demo to learn more. Try the best one FREE!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 26, 2023

If you’ve used a customer engagement platform or tool in recent years, you’ve likely already experienced customer engagement technology in the form of chatbots that help your brand stay active on more digital channels or analytics dashboards that track customer satisfaction. Userpilot’s in-app user analytics dashboard.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Experience 89

Userpilot

JANUARY 23, 2023

Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. User behavior analytics dashboard in Userpilot. Userpilot enables you to show or hide content in the knowledge base based on user attributes.

Customer Experience 92

Customer Experience Analytic Tools Feedback Software Data Visualization 92

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. knowledge base ). Support pain points.

User Friction 85

User Friction Customer Experience User Testing Product Research 85

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. You could add multiple content types and group them however you like: Integrate your knowledge base. Resource Center configuration – Userpilot dashboard. You will need third-party integrations if you want these. Add guides and flows.

Embedded Analytics 93

Embedded Analytics Analytic Tools Feedback Software Data Visualization 93

Usersnap

JANUARY 20, 2023

Companies can use a knowledge base to help customers access answers to typical client questions. It offers an easy-to-use and unlimited-seats dashboard to track incoming tickets, assign agents, and reply to customers (which are sent back to your users by email). Live chat with a built-in knowledge base.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Embedded Analytics 71

Userpilot

MAY 30, 2023

TL;DR Known for its expertise in digital adoption, Whatfix offers a powerful tool for creating onboarding flows and knowledge bases. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Let’s dive in and help you make an informed decision.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. These are: Userpilot – for in-app guidance and in-app knowledge bases. The capabilities of Userpilot extend beyond in-app guidance and knowledge bases.

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

MARCH 27, 2023

Sending an NPS survey after a customer service interaction to rate your support agent’s effectiveness, and the quality of your customer service process, and find common problems you can address in your knowledge base. You can quickly find your NPS tags by clicking the “tag” tab on your NPS dashboard.

Product Research 88

Product Research Feedback Software Customer Experience Data Visualization 88

Userpilot

JANUARY 3, 2023

Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers. You can also visualize your data on a simple dashboard so you can track your progress over time and make improvements on the go.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. How to calculate churn rate. Enter the Help Center.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Indicative

JULY 24, 2019

Welcome to Indicative’s Behavioral Analytics 101 blog series! Master Dashboard tips and tricks. For your reference, we also created a series of bookmarks that correspond with each of the blog posts goals. Based on this calculation, the ratio is 13.95%. As always, check out our Knowledge Base if you have any questions.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Userpilot

JANUARY 26, 2023

To analyze NPS responses, visualize the data on a dashboard , track changes to the score over time, tag and categorize open-ended responses , and perform a root cause analysis. Visualize the NPS data on a dashboard Get a unified view of your NPS data with a dashboard. Visualize NPS data on a dashboard in Userpilot.

Data Visualization 85

Data Visualization Customer Feedback Feedback Software Analytic Tools 85

Userpilot

APRIL 29, 2023

Drive the user through their first steps before they can have access to the dashboard—like Slack. Add an in-app help center to give users access to the knowledge base , tutorials, videos , and support tickets right from the product UI—like Userpilot. Userpilot ’s in-app resource center.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Userpilot

OCTOBER 21, 2022

The software allows you to work with multiple social media platforms from one dashboard. As an example, you can see Userpilot’s knowledge base below: 6. Engagement analytics on Userpilot’s dashboard. Our software also lets you analyze the results through an intuitive dashboard. Omnichannel service. Salesforce.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

JUNE 20, 2023

There are multiple ways to automate customer service, but you can start with an in-app knowledge base. An organized knowledge base built with Userpilot. In-app user behavior analytics dashboard in Userpilot. Structure the content properly and include a search bar so customers can easily find information.

Customer Experience 90

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

JUNE 28, 2023

Track your KPIs with Userpilot’s native analytics dashboard. New users are then redirected to the main dashboard where they’re greeted by an onboarding checklist. The user onboarding solution When users log into Platformly for the first time, they’re greeted with an empty dashboard. Get a demo now!

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Analytic Tools 75

Userpilot

APRIL 21, 2024

Add CTA buttons and links to videos, knowledge base articles, blog posts, etc., Monitor the ShoutOut dashboard to track various metrics, such as how many times a ShoutOut was played or how often users clicked the CTA button. to prompt users to take action.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

MAY 18, 2023

Stonly positions itself as a budget-friendly alternative to its more expensive competitors, but in fact – it’s more of a CS tool for building knowledge bases than a product adoption tool for onboarding. and that want a tool primarily for the Knowledge Base use case. What is Stonly best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52