Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. Short how-to tutorials and in-app video guides for showing users how to use your product and get their job done.

Analytic Tools 94

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 94

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. How can you reach them?

B2B 96

B2B Feedback Software Product Marketing Customer Experience 96

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 91

Feedback Software Analytic Tools Research Software Customer Experience 91

Userpilot

AUGUST 2, 2022

CES surveys help companies understand how to simplify their product and business processes. Feature surveys give your team insights on how to improve old and new features. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys. What are automated surveys?

Feedback Software 93

Feedback Software Research Software Analytic Tools Product Research 93

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. How to measure customer churn? Calculate negative churn.

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

DECEMBER 15, 2022

Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption. Provide help when the user feels stuck and add text links to self-service resources. Announce new features and product changes.

Research Software 96

Research Software User Testing Embedded Analytics Customer Experience 96

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Let’s look at how to create a better secondary onboarding process. Point users to key actions with onboarding checklists.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

MAY 6, 2022

In this article, we’re going to dig into the detail of how you can use video content to help users learn at their own pace, and ultimately build a successful onboarding experience. An onboarding video is a short, engaging video created to help users understand how to navigate your SaaS product. Ready to get started?

Customer Experience 95

Customer Experience User Testing Embedded Analytics Data Visualization 95

Usersnap

MAY 2, 2019

It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. The tool also provides a dashboard where you can view the feedback you get in real time. The platform also includes helpdesk and live chat, and comprehensive analytics.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 95

Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Offer self-service support with an in-app resource center. With automation, you improve the customer experience , as you’ll always send the right message to the right person, no matter the mood of the day.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. How to pick the right B2B marketing automation tech stack for your team. How to use Synthesia with Userpilot.

Feedback Software 94

Feedback Software Analytic Tools B2B Embedded Analytics 94

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. The user interface can provide feedback in the form of loading pages, error messages, preloaders , etc. Embed videos inside UI patterns with Userpilot.

Customer Experience 94

Customer Experience User Friction User Testing Customer Feedback 94

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

NOVEMBER 29, 2022

You can make this happen by teaching them how to get the most out of your product in an interactive way, as opposed to expecting users to understand your product by chance. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Reduce friction in the user onboarding process and drive retention.

Feedback Software 96

Feedback Software Analytic Tools Research Software Onboarding KPIs 96

eG Innovations

DECEMBER 27, 2021

The eG Enterprise – Microsoft Teams Dashboard. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular. What eG Enterprise offers beyond Microsoft Native Dashboards. An Introduction to the eG Enterprise dashboard for Microsoft Teams.

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

Usersnap

FEBRUARY 17, 2022

The platform includes a comprehensive feedback analysis dashboard to review feedback items, sentiment analysis, and CSAT index/NPS performance. It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? The question the NPS survey asks is ‘On a scale of 0-10, how likely are you to recommend the product to your friends/colleagues?’ With some analytics tools, you may need to export the data into spreadsheets or other 3rd party tools for analysis.

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Feedback 86

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. We’ll explain what they do, their pros and cons, and how to choose one that suits you best. On-demand, self-serve resource center. Customization.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Education 97

Userpilot

DECEMBER 10, 2022

Investing in a better onboarding process will reduce the friction for your users and eliminate customer service requests before they even occur. Send personalized greeting messages to users and collect data on their JBTD with welcome screens. Greet users with welcome messages and understand their expectations.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback Data Visualization 95

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. How to Set Up Usersnap Hubspot Integration?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

OCTOBER 15, 2022

How to track customer experience metrics. 15 B2B customer experience best practices that drive business growth. B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. How to Calculate NPS. Look no further! Let’s get started.

Customer Experience 94

Customer Experience B2B User Testing Customer Feedback 94

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

AUGUST 20, 2022

Use emotional design and messaging to develop brand consistency. In short, “lovable” companies are the kind of business you want to work with, buy from, and refer to your friends—which results in more returns. But how do you know your company is worthy of your customer’s love? How to measure customer love.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback User Testing 87

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. Check out the State of SaaS Onboarding report for more data into which one is more profitable.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Customer Experience 97

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. And, when it eventually loads up, you can’t figure out how to get around it and achieve your goals. It teaches product managers how to boost adoption levels for their products and is served via mail or via a learning platform.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. But how do you staff live chat for your marketing without ballooning your headcount? Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

JULY 22, 2022

Userpilot makes the waiting time enjoyable with inspirational messages that keep users occupied. Our annual State of SaaS Onboarding report covered how SSO can cut back on signup time and make onboarding better for new users. Example: How Miro is expanding SSO. Here’s how to do that. Frictionless signup stats.

Feedback Software 111

Feedback Software UX User Testing Embedded Analytics 111

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. You’ve opened the right link! Poor onboarding. Causes of customer churn.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Data Visualization 86

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Ultimately, good CX leads to this “satisfaction, then loyalty, then WOM” cycle that snowballs into more growth for your SaaS business.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. Personalized onboarding can reduce churn by keeping users highly engaged.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

DECEMBER 3, 2022

How to identify opportunities to improve your UX design. To improve your UX design, deliver personalized messages and experiences that are relevant to your users. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions. How to identify opportunities for UX improvements?

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96