Intercom, Inc.

OCTOBER 2, 2018

While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Here’s how we went about doing that. Our final color palette.

Blog 162

Blog User Testing Customer Experience Research Software 162

Userpilot

MARCH 21, 2022

An in-app messaging campaign is at the heart of product communication software when it comes to helping new users navigate. Even so, crafting an effective in-app messaging strategy can be challenging. Conversely, creating relevant and timely in-app messages could increase retention and growth. What is an in-app message?

Feedback Software 98

Feedback Software Messaging User Testing Customer Feedback 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. It’s good to have a range of content like launch blogs and videos.

Data Visualization 94

Data Visualization B2B User Testing Customer Feedback 94

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 95

Feedback Software Messaging Customer Feedback Customer Experience 95

Dear Strategy

SEPTEMBER 15, 2021

For those of you who are regular followers of the Dear Strategy podcast and blog, you know that, beginning with this episode, we will be moving away from answering direct strategy questions, and moving toward discussing real-world applications of some of the concepts that we’ve been discussing here over the past 4 years.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

The Product Coalition

JUNE 1, 2020

There are several methods to improve user experience (UX) matter on the blog. Like if we want user attention, the user should spend time on our blog, read the full content, and subscribe to future blogs. Every educational blog on the website contributes to improving website performance.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 97

Feedback Software Messaging Onboarding KPIs Customer Communications 97

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. What are in-app messages? Drive feature and product adoption.

Feedback Software 96

Feedback Software Analytic Tools Messaging Product Research 96

Dear Strategy

SEPTEMBER 3, 2021

Visit Our Blog to read the full post that goes along with this episode. The post Dear Strategy 129: How To Align Your Product Strategy to Your Corporate Messaging appeared first on Dear Strategy. The post Dear Strategy 129: How To Align Your Product Strategy to Your Corporate Messaging appeared first on Dear Strategy.

Messaging 52

Messaging Strategy Product Strategy Blog 52

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) How to measure and track user sentiment in 5 steps Although there are a few different approaches to sentiment analysis, they all follow a similar blueprint. Book a demo today to learn how it works.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. How to identify NPS passives? We’ll now go through how you can identify NPS passives. How to turn passives into promoters? Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

UX Planet

JANUARY 15, 2024

And I’m about to show you how to quickly add alt text to your images with the help of our trusted buddy AI. By using a specific descriptive element like “blue shirt,” you can convey your message more precisely. Here’s how to generate alt text: Go to AlText.ai Hence, adding alt text can significantly improve user experience.

Artificial Inteligence 75

Artificial Inteligence Education ChatGPT Customer Experience 75

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Here’s what it should include: User documentation : Detailed articles and manuals that explain how to use your product or service. Case studies.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. use a blog post to explain in detail, the reasons behind the price increase and how it will affect your various customers. You need to make sure your customers know how the change affects them.

User Testing 97

User Testing Feedback Software Customer Experience Customer Feedback 97

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Qualitative feedback analysis is essential to understand why users behave in certain ways or how to enhance their experience. Automated in-app messages and email replies are an easy way to acknowledge user feedback.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Userpilot allows you to collect feature requests, announce your releases with in-app messages, measure the success of new features and gather feedback on how well they satisfy users.

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

MAY 17, 2022

How do you create one? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. Get a Userpilot demo and build in-app launch messages without having to code. How to write a product announcement? Let's get started!

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Gainsight

JULY 19, 2019

But how could we augment our mass communication outreach to improve the effectiveness of our marketing campaigns? We decided to use Gainsight PX , our Product Experience Platform, to create targeted messages in the hopes that they would resonate better with the intended audience. Gainsight Mobile App announcement email.

Analytic Tools 53

Analytic Tools Messaging Customer Experience Data Visualization 53

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Getting the right positioning, messaging, key features, and pricing is vital before entering the mainstream market.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

OCTOBER 6, 2023

Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. Userpilot ’s blog.

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

Userpilot

NOVEMBER 19, 2022

So, let's learn tips and tricks on how to drive effective in-app engagement right away. The goal of customer segmentation is to make it easier to target specific groups of users with personalized messages. Then, you can reach abandoned-cart segments with email marketing campaigns and in-app messages. " moment faster.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 9, 2023

What will your positioning and messaging strategy be? Finally, you’ll need to figure out your marketing goals , the best tactic for achieving those goals, and how best to track goal completion. This approach evolved more recently to reach a targeted group with a personalized message. What is Micromarketing?

Research Software 95

Research Software User Testing Strategy Customer Experience 95

Userpilot

OCTOBER 31, 2022

Would you like to know how to write great release notes that your users won’t ignore? Distribute your release notes via in-app communications, blog posts, emails , social media, changelog pages, and public roadmap. Thanks to user segmentation , you can customize your message content and style to meet the needs of each user group.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Segmenting customers to send targeted in-app messages. Book a Userpilot demo to see how you can utilize them to enhance customer satisfaction. Analyzing feedback for uncovering actionable insights.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

DECEMBER 15, 2022

Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption. It appears as a tiny box with a short message that triggers when the user hovers the mouse over a feature’s button making it highly contextual.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. How to measure customer churn? Here’s the formula to calculate the churn rate: How to calculate customer churn rate. Common reasons why your churn rate may be too high.

Feedback Software 97

Feedback Software Customer Feedback Customer Experience User Testing 97

Userpilot

MARCH 6, 2024

This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. – Net Promoter Score (NPS) – a metric indicating how likely users are to recommend the product to others, a valid indication of user trust. How to create a product funnel? Product funnel. Funnel definitions?

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

JUNE 19, 2023

For example, they could use them to maximize upsell opportunities by engaging users with contextual in-app messages. How do you calculate cohort retention? For example, you could ensure that users do add their social accounts by adding the task to the new user onboarding checklist or prompting existing customers with in-app messages.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

DECEMBER 11, 2022

By the end of this article, you’ll better understand B2B marketing, the marketing strategies, and tactics available to you, as well as, how to implement a B2B marketing strategy. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. How can you reach them?

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. Show customers how to contact your team. Best self-service portal software and what they do: Userpilot: Help center and in-app messaging. Show them how to contact your team. In-app messaging – Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Customer Communications Customer Experience 95

Userpilot

SEPTEMBER 21, 2022

Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Create a blog post to detail the new change.

Feedback Software 94

Feedback Software User Testing Product Research Customer Experience 94

Userpilot

OCTOBER 18, 2022

How to collect and understand customer data across the customer journey. How to visualize data in Userpilot. How to exceed retention goals with cohort analysis. How to act on customer analytics insights you collect. Let’s learn how to effectively act on the collected insights. How to segment detractors.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. An example would be when a customer messages support saying they’re interested in upgrading to a higher plan.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103