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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

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Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. In the latter, some of the training content is delivered online, and some in the traditional classroom.

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Customer Delight: How to Exceed Customer Expectations in SaaS

Userpilot

Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Implement in-app self-service support to provide help whenever they need it. You can use software to implement all these strategies. So why not try a Userpilot demo to delight your customers without coding?

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. With Userpilot, you can apply these strategies without having to code. Measure how your customers behave inside your app to improve the customer experience. Churn rate.

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Who should really own your tracking plan?

Iteratively Blog

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Start by putting analytics front and center.

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Appcues vs Userlane: What’s the Difference, and Is There a Better Option?

Userpilot

It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality. Userpilot is a robust, code-free, and easy-to-use SaaS DAP tool that offers many of the same features as Appcues but for a much lighter price tag. User Analytics. New User Onboarding.