Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Here are a few starting points: Browse sites that provide a variety of visuals, my favourites include Dribble, Pinterest, Sidebar, and the App Store. Copy interfaces that you like.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 65

Analytic Tools Research Software User Testing Customer Experience 65

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Fifty-one percent of consumers say they expect companies to ask for their feedback, and that number is even higher for consumers who prefer to leave feedback in-app ( 64% ). So, we won’t waste your time.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. Start with comprehensive user research to thoroughly understand your customers’ needs. Do user research to understand your customer’s pain points.

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research. Usability testing vs. user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

NOVEMBER 19, 2022

During the prelaunch stage, their task is to carry out market and customer research. To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. On the one hand, they deal with market research and messaging just like the marketing team. Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. To create inclusive products, you need to conduct user research and collect feedback from different perspectives.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. Align around specific solutions by story mapping the possibilities.

Product Research 222

Product Research User Testing Customer Experience Feedback Software 222

ProductPlan

APRIL 9, 2020

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. Qualitative Research Methods. The best qualitative research method for your product depends on a variety of factors.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? Yes, we’re B2B but are we targeting small businesses or enterprise? What colour should our homepage CTA buttons be?

Research Software 52

Research Software Product Research Product Management Product Manager 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Basics of Product Management

JUNE 30, 2020

Let us say a company is building a food delivery app. One app would be aimed at people ordering the food and the other app would be aimed at people delivering the food. In all probability, the development team and product team would already be familiar with ordering food over an app. Market Research. Not very many.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Perform a competitive analysis of the currently available solutions to the user problem. Carry out customer discovery to validate the problem and your solution. Miro is a versatile collaboration whiteboard software that you can use at various stages of product planning and development.

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Userpilot

APRIL 10, 2021

The larger your SaaS empire becomes, the more likely this is to be the case. Why is Customer Segmentation important for SaaS? It’s an essential concept for SaaS businesses because you can customize primary, secondary, or tertiary onboarding to a segment’s unique needs. A good customer analytics tool helps a lot with this.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 139

Research Software Webinar Product Research User Testing 139

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Some of them are good, and some of them are bad.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Note: We’ll assume your company sells B2B SaaS software. But many of the issues and tips in this blog will apply to whatever product you’re responsible for. Now your user could be working on your app from home or on the road. Users’ needs change.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

The Accidental Product Manager

FEBRUARY 5, 2024

Research-and-design methods that teach people to how to understand the end-user experience seemed quite niche 10 or so years ago. The product managers realize that it’s their responsibility and opportunity to build products, services and technologies for older adults. However, now, they’re a part of most good design courses.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

Userpilot

JULY 9, 2023

Start improving user experience and usability with user research. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. A/B tests allow you to identify the best versions of your UI and in-app content. Which techniques can you use for your customer research ?

User Testing 96

User Testing Product Research Customer Experience User Experience 96

The Product Coalition

MAY 26, 2018

This has allowed apps and websites to capture customer behavior and enabled businesses to provide personalized experiences to their customers. 1 Read and Research About GDPR Like There’s No Tomorrow As a product manager, you know your product best. What kind of third-party apps are integrated with my product?

Research Software 60

Research Software User Testing Product Research Customer Experience 60

UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Roy Madden

JUNE 15, 2021

Back in the day Steve, a tech old-timer, stayed up to date via blogs. As a reader he found it easy to discover interesting new perspectives simply by checking the blog rolls of his favorite writers and visiting the sites they recommended. But as the Internet evolved, Steve found less and less value in blogs. Follow steve.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

PMLesson's Ace the PM Interview

MARCH 1, 2020

In this Path to PM blog post, Kevin shares his journey breaking into a product role as a new grad hire at IBM. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Gainsight

DECEMBER 19, 2019

For us software people, that means it’s time for three things: Holiday fun. ” For those of you that don’t know, “rule of 40” is a financial concept in SaaS that’s all about balancing growth and profitability. But let’s assume 70% margins for this simple exercise. It’s December.

Research Software 66

Research Software Customer Experience User Testing Banking 66

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. It’s a new style of distribution for Mac apps.

User Testing 146

User Testing Customer Feedback Customer Experience Data Visualization 146

The Product Coalition

OCTOBER 5, 2020

From Product Vision to User Stories to Roadmap Tools In my experience, product roadmaps work best as an extension to the Product Backlog. It requires user research and you will need to identify pain levels, effort levels, and business values to prioritize your product roadmap. Therefore, focus on themes, not features. Well, then: ??

Roadmap 120

Roadmap Customer Experience Research Software User Testing 120

Andrew Chen

JANUARY 3, 2024

but am proud of what I published… Blog posts from 2023 How to design a referral program. How I use AI when blogging and writing. on using ChatGPT, Oasis AI, and other tools as part of my writing. Chip War: The Quest to Dominate the World’s Most Critical Technology. Outlive: The Science and Art of Longevity.

Books 86

Books ChatGPT Reporting Tools Research Software 86

The Product Coalition

JULY 24, 2020

Up until this point in the blog series, the focus has been all about establishing the framework. For example, seemingly simple things like not forgetting to keep your phone charged and to enable audio recording, asking for formal permission to record them, getting the research reward voucher receipt signed, and so on. guess what?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. A product manager usually sits at the intersection of technology, UX, and business and is responsible for representing the voice of the customer. Project management skills with respect to software development practices (e.g.

User Testing 81

User Testing Research Software Analytic Tools Feedback Software 81

The Product Coalition

MAY 5, 2020

Will our solution work? Conducting user research: for qualitative and quantitative data You need both qualitative and quantitative data to get a full picture of your users and their needs. There are two really useful tools for communicating your customer understanding with others; User Journey Maps and User Personas.

Product Research 78

Product Research User Testing Onboarding KPIs Research Software 78

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Planet

FEBRUARY 25, 2024

I’m an online course hoarder, and while I took a lot of advanced design courses in the past, I’m always ready to learn some new tricks and tips from beginner-level courses (and naturally, there are always new tools and features to learn). If you want to check out Erik’s teaching style first, start here: Erik’s blog (e.g.

UX 98

UX User Testing Customer Experience Banking 98