Usersnap

FEBRUARY 5, 2024

Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

AUGUST 31, 2021

That's where using a release notes template can help you consistently show your users how to get more value out of your product. Release notes are important because they communicate new functionality to users who've bought an everchanging product and show your customers you're listening to their requests.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. 5 Number of collaborators: 100 Most blogs will tell you that spreadsheets are the worst, but the best product managers aren’t afraid to get their hands dirty with raw data sets. other than the objectives ?—?neither

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Choose your CES template: one question scale or include a follow-up. Customize the template to match your brand.

Customer Experience 85

Customer Experience Product Research Customer Feedback Data Visualization 85

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 94

Product Research User Testing Feedback Software Customer Feedback 94

Userpilot

JULY 30, 2023

Klaviyo’s automation capabilities and email templates streamline email marketing campaigns for deeper customer relationships. For example, if you know that a user segment has used a certain feature for the last few days, you can trigger tooltips to deliver further guidance that’s relevant to their product use case.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

JUNE 20, 2023

Based on the statistical data, you can easily capture data changes over time, which is, in this case, customer satisfaction with your product feature. On the other hand, the entire survey can be on only one qualitative question, like the improvement request survey shown below. Interval scale question templates in Userpilot.

Data Visualization 87

Data Visualization Analytic Tools Product Research Feedback Software 87

Userpilot

APRIL 6, 2023

It helps understand their perspective on aspects such as onboarding, support, and new features. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. This may include onboarding, support, or new features.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

SEPTEMBER 5, 2022

Learning how to contact users properly and request reviews can therefore increase your product’s average rating and boost your online reputation. To get more customer reviews, you need to time your review request properly. You can request reviews in-app through microsurveys , modals, pop-ups, and banners.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? A software release notes template is a simple document that SaaS companies use to document any changes to their product. What is a software release notes template? You’re in the right place.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. TL;DR A prioritization framework is a system for ranking feature requests based on set criteria like the value they add.

Framework 94

Framework Feedback Software Onboarding KPIs User Testing 94

Userpilot

MAY 31, 2023

Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Userpilot is the best tool for effectively sending and analyzing in-app surveys with its features. These questions gather data on attributes such as user roles, company sizes, or the most useful product features.

Data Visualization 94

Data Visualization Feedback Software Customer Feedback User Testing 94

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 95

User Testing Research Software Customer Feedback Feedback Software 95

Userpilot

FEBRUARY 28, 2023

Feature requests are a good way to collect ideas for future product development. Customer preference feedback shows you which feature or design users like better. For example, this could be through regular NPS surveys or feature surveys triggered in-app. Customer interview template. How to collect feature requests?

User Testing 93

User Testing Customer Feedback Feedback Software Product Research 93

Userpilot

DECEMBER 21, 2022

Key features to look for when shopping around for marketing tools. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Hotjar is a marketing analytics tool with unique features like heatmaps , screen recordings, and more.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Product Talk

MARCH 16, 2022

Our jobs have been defined by racing toward impossible deadlines and managing infinite feature requests. Most of us grew up in a world where we were asked to deliver specific outputs, race toward impossible deadlines, and manage infinite feature requests. As a result, we can’t expect to change the way we work overnight.

Research Software 224

Research Software Product Research User Testing Data Visualization 224

Userpilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? We also look at: The reasons to use a feature prioritization matrix. And what to do after prioritizing features. They also help PMs ensure that the new features are aligned with product and business goals.

Data Visualization 96

Data Visualization User Testing Customer Experience Feedback Software 96

Userpilot

JULY 22, 2022

It gives people a chance to try out premium features for a limited time. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. New features are not always the answer. Give users access to premium features during onboarding. Users can use a free account indefinitely with limited features.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Userpilot

JUNE 20, 2022

Are you looking for the best cancellation email template to win your customers back and increase retention ? In this article, we will explain everything you need to know about crafting cancellation emails, plus templates you can use for your SaaS business. Lack of features: Customers buy a new product to solve their pain points.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Here are 8 new features that will help you grow your business.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

OCTOBER 14, 2021

When building a product, it is sometimes difficult to draw the line between what features to build and which ones to let go of. If that line is not drawn early and often, you end up with the most horrifying term any product will ever encounter: feature bloat. Avoid bias by focusing on feedback and not actioning requests.

User Testing 56

User Testing Product Research Customer Feedback Feedback Software 56

Usersnap

NOVEMBER 10, 2023

Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided. Please look at the PowerPoint template above that I have frequently used to present roadmaps during the early days. Real-world Examples: Lasso Roadmap , ProductBoard Template 3.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

NOVEMBER 28, 2022

Microsurveys typically focus on a specific use case, such as a particular interaction with the customer support team or user experience with a new feature. For example, if you want to survey users who haven’t activated a primary feature yet, you need to target your new users. Feature request surveys. Churn surveys.

User Testing 96

User Testing Feedback Software Customer Feedback Data Visualization 96

Userpilot

JULY 18, 2023

Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Explore the details of their functionality and pricing plans: a cheaper plan may not have the features you need. These tools include features like real-time messaging, voice and video calls, and file-sharing.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

OCTOBER 31, 2022

These could be new features or bug fixes. A template will save you time and ensure consistency in the release note format. Distribute your release notes via in-app communications, blog posts, emails , social media, changelog pages, and public roadmap. Collect feedback after users engage with a feature. Or anytime really.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

JUNE 26, 2023

CSAT surveys measure overall customer satisfaction with the product or feature. Before you act on user feedback and requests, prioritize them with an appropriate framework. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Customer data from customer support interactions: Dig into chat logs or call recordings to uncover patterns and trends in customer inquiries, complaints, or requests.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

MARCH 6, 2024

When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. That’s when the user learns about the product, explores its features, compares it to competing products, and experiences its value. Check out Miro or Canva templates. What distinguishes them is their focus.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

FEBRUARY 26, 2023

Maybe your platform has a feature that one of your competitors doesn’t? Market this feature in-app, and drive users to adopt it so they know what they will be missing out on if they don’t choose you over a competitor! What are the most important features we’re missing? Collect feature requests in-app with Userpilot.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

MARCH 5, 2021

The 4 types of customer feedback tool each SaaS business needs are explicit in-app tools, implicit in-app tools, feature request tools and email feedback tools. Feature request tools allow businesses to see which features customers are requesting, and which of those requests are the most popular.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

SEPTEMBER 21, 2022

Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona. Cancellation survey feedback form templates for understanding why users churn. Userpilot ’s NPS survey feature trigger conditions. How disappointed would you be if [Product/Feature] became unavailable?

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Usersnap

FEBRUARY 2, 2023

In this comprehensive guide, we delve into the critical components of a robust PUFP, providing guidance and a comprehensive template to help businesses craft an effective feedback program that maximizes customer engagement and drives continued success. Remember, this is just a sample template.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

The Product Coalition

SEPTEMBER 4, 2020

Themes are “a promise to solve problems, not build features”. The idea behind developing themes is to take a 30,000 Ft view and focus on the root of the problem rather than burden yourself with a list of features. Medium Blog by Vijay Balachandran [ Previous : Chapter 11?—?How Near-Term : Stuff that you’ll be working on soon.

Roadmap 114

Roadmap Development User Testing Product Research 114

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Each comes with an overview of its features plus pricing.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

JANUARY 19, 2023

When you know how much you spend on your paying customers, you can easily decide how to price your products and features and what discounts to offer. Tag Feature. One effective way to do it is by seeking customer feedback and feature requests regularly. Submit Idea Form – Userpilot ‘s feature requests.

Customer Experience 97

Customer Experience User Testing Feedback Software Customer Feedback 97

Userpilot

APRIL 6, 2023

It helps understand their perspective on aspects such as onboarding, support, and new features. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. This may include onboarding, support, or new features.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 13, 2023

Surveys can help you figure out opportunities for improvement, product-market fit, and demand for new features. Here they are: What feature can we build for you ? Which features do you want to see more in the future? Which feature you can’t live without? How was your experience using this product feature?

Product Research 96

Product Research Customer Feedback User Testing Customer Experience 96