Userpilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES measures the overall user engagement with your product as a function of product adoption depth, stickiness and revenue growth. What Is Product Engagement Score?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

APRIL 23, 2021

Categorize user feedback 4. Don’t provide experience flows to users who don’t need them 6. Follow up on negative NPS scores 7. To prevent churn after receiving negative customer feedback, be sure to categorize the feedback and follow up on it. How to calculate churn rate 1. Provide a help center in-app 3.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Framework 64

Framework Feedback Software Onboarding KPIs Customer Experience 64

Userpilot

NOVEMBER 21, 2022

Beta testing is a term that describes a specific type of test activity: testing with actual users prior to launch. Beta testing can help you identify and fix bugs, spread the word, validate product-market fit , and gather valuable feedback from your customer community. “Without a goal, you can’t score.”

User Testing 95

User Testing Feedback Software Analytic Tools Research Software 95

Userpilot

OCTOBER 21, 2022

Collecting user feedback in-app is the most direct way to gain insights into customers’ needs. Customer interviews with different types of users can help you understand their unique needs and assess how well the product meets them. They’re particularly effective in conjunction with user feedback.

Feedback Software 73

Feedback Software Analytic Tools Research Software User Testing 73

Userpilot

MARCH 18, 2022

Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. Net Promoter Score measures customer satisfaction and loyalty.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 15, 2022

This article focuses on ”easy to get started” churn management tactics that actually work. The former refers to the number of users that have dropped over a particular period. Use Net Promoter Score and customer satisfaction surveys to identify detractors, reach out and offer help before they churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Usersnap

JUNE 17, 2019

But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Worst of all, no one appreciates how much energy is you need to do your job right. Canva is an online design tool aimed at less technical users to create stunning and professional graphics. No one appreciates you.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Mixpanel

FEBRUARY 23, 2021

You can’t sell a product without delivering value to users who know they want your product to begin with. Over and over, we heard that retention—a key output metric that signals user value—is a more telling and definitive indicator than any other throughout the startup lifecycle. It makes sense intuitively.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

NOVEMBER 14, 2022

These days, almost all companies collect user data with the hope of using it to improve their products. Teams that don’t use data, rely on anecdotal user feedback or feature requests , or on what their competitors do to make product decisions. Most companies in the SaaS space collect user data in different shapes and colors.

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. When we chatted at that time, which feels like a long time ago, it was really focused on this idea of infrastructure management, and I was working on getting together my first book, An Elegant Puzzle.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

APRIL 6, 2021

Support-based retention strategies include regularly measuring customer sentiment with tools like NPS, and then categorizing the feedback received so that it can be acted on. Businesses with consistent, personalized messaging that address customer concerns pre-emptively through a support center and blog content tend to have strong retention.

Feedback Software 54

Feedback Software Research Software User Testing Customer Experience 54

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Our lowest score in that time was 82, our highest 94. He then explained how to use this information to understand his users better and how to build things that make the right ones happy. ” Very disappointed.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Product tours are a way of showing users the product features they need to learn in order to activate. Product tours generally include a welcome screen , a survey to segment users, a checklist , and experience flows for each of the key activation points.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Software Review 95