Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty. There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 92

Feedback Software Data Visualization Customer Communications Customer Experience 92

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 88

Feedback Software Analytic Tools Product Research User Friction 88

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Product Research 83

Product Research Onboarding KPIs Customer Experience Data Visualization 83

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. But how to do it right?

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. What is retention marketing? But look no further!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Onboarding KPIs 97

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? A vanity metric in SaaS makes your business appear impressive on the outside but actually doesn’t provide insights into business performance. What are vanity metrics in SaaS? The short answer is actionable metrics.

Onboarding KPIs 100

Onboarding KPIs Research Software Analytic Tools Feedback Software 100

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. SaaS Product Launch Phases. Why is a successful product launch essential for a SaaS company?

Onboarding KPIs 93

Onboarding KPIs Product launches Analytic Tools Feedback Software 93

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

User Testing 90

User Testing Feedback Software Data Visualization Customer Feedback 90

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Userpilot

AUGUST 10, 2023

A good CAC is significantly lower than customer lifetime value (LTV) – around a 3:1 or 4:1 LTV: CAC ratio. For example: SaaS Industry: $702 B2B companies: $536 eCommerce businesses: $70 You can improve your CAC by: Analyzing the performance of the marketing channels and optimizing the ones with the best return on investments.

Customer Experience 79

Customer Experience User Friction Customer Feedback Onboarding KPIs 79

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Book a demo with us today !

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience User Testing 96

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 89

Customer Experience Customer Feedback User Testing Data Visualization 89

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. What is customer retention?

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Data Visualization 94

Userpilot

DECEMBER 3, 2022

Poor UX can negatively impact engagement , and conversion rates, and stunt growth. The good news? In this article, we cover the following: What UX design is and why UX is important in SaaS. 12+ UX improvements you can make to boost retention. How to identify opportunities to improve your UX design. What is UX design?

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. With customer churn analysis, you can detect product friction and drop-offs and improve customer retention.

Data Visualization 101

Data Visualization Customer Feedback User Testing Customer Experience 101

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Onboarding KPIs 93

Userpilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? What is Net Revenue Retention (NRR)?

Feedback Software 96

Feedback Software Data Visualization Onboarding KPIs Software Review 96

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 85

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. A bad churn rate for one company might turn out to be a great one for another. On the flip side, hoping to achieve a zero churn rate is simply impractical.

Feedback Software 96

Feedback Software Onboarding KPIs User Testing Customer Experience 96

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. There are 2 formulas you can use to calculate customer retention cost.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? Customer loyalty analytics vs retention analytics.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. What is product engagement in SaaS business? Product engagement is a critical component in creating a successful SaaS business. Ready to get started?

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Strategy Customer Experience 97

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? Growing fast through customer acquisition isn’t a long-term solution, but high customer retention is. The SaaS quick ratio measures the growth efficiency of a company. What is the SaaS quick ratio? Why is the SaaS quick ratio important?

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Experience Software Review 97

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? PLG is cost-efficient and promotes retention and long-term growth. The data is scored along multiple dimensions: volume, frequency, recency, rate, and location. Usage retention is a key metric to track for PLS companies. Let’s dive right in! Book the demo to see how!

Analytic Tools 101

Analytic Tools Feedback Software Customer Experience Data Visualization 101

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Ensure the content is of good quality, competitive, and addresses your target audience’s needs.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

DECEMBER 6, 2022

The 10 key customer experience metrics are customer satisfaction score, customer effort score, net promoter score, customer health score, first contact resolution, average resolution time, customer lifetime value, retention rate , churn rate , and referral rate. Retention rate. Customer churn rate.

Customer Experience 95

Customer Experience User Testing Customer Feedback Data Visualization 95

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. What is the company’s growth rate?

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter. Improved in-app experiences would lead to a greater user activation rate by increasing the value of your product to customers.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. She has helped several successful SaaS companies improve their onboarding processes.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Research Software Books 93