Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Using feature tags to understand how users interact with your core features. What is product adoption?

Onboarding KPIs 81

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 81

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results. How do they differ?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 91

Mixpanel

AUGUST 31, 2022

When a product doesn’t have good customer retention, it’s like working with a leaky bucket. Without existing customers coming back to your product, sustainable growth and revenue become much harder. Even more, a satisfied customer who continues to use your product is more likely to recommend it to others.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts.

Onboarding KPIs 74

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 74

Userpilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. If you want to see how, book the demo! What is cohort retention analysis?

Data Visualization 78

Data Visualization Analytic Tools Customer Experience Customer Feedback 78

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 78

Customer Experience Customer Feedback User Testing Data Visualization 78

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 84

Userpilot

APRIL 14, 2022

Have you ever wondered what is a good retention rate for your business? If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. Standard retention rates.

Feedback Software 93

Feedback Software Analytic Tools User Testing Onboarding KPIs 93

Userpilot

DECEMBER 21, 2022

But how to do it right? In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services. Understand How Users Interact with Your Product. Let’s dive in!

Analytic Tools 88

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 88

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them.

Customer Experience 87

Customer Experience User Testing Feedback Software Customer Feedback 87

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. What is customer experience? Why should you measure customer experience?

Customer Experience 87

Customer Experience User Testing Customer Feedback Data Visualization 87

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Analytic Tools 89

Analytic Tools Data Visualization Customer Experience User Testing 89

Userpilot

JANUARY 31, 2023

Here we will discuss how you can define product launch success and how to track, monitor, and improve it. Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Onboarding KPIs 83

Onboarding KPIs Product launches Analytic Tools Feedback Software 83

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. Ready to get started? Let’s go!

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Strategy Customer Experience 90

Userpilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? While getting new customers is important, retaining existing customers is much easier and less costly. NRR helps you understand whether the service provided has the quality of engaging customers and meeting their needs.

Feedback Software 89

Feedback Software Data Visualization Onboarding KPIs Software Review 89

Usersnap

OCTOBER 3, 2023

UX measurement ensures products align with user expectations, fostering loyalty and retention. Happiness Engagement Adoption Retention Task Success When should we use the HEART framework? How to use the HEART Framework – Practical Examples 1. Retention 5. Retention Retention signifies user longevity and success.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Amplitude

AUGUST 26, 2020

The difference between a healthy, growing business and one that does not scale comes down to your customer retention. Retention reinforces monetizations, helps acquisition and is the real secret to true growth. How to Define Customer Retention Rate. How to Calculate Customer Retention Rate.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period.

Analytic Tools 93

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 93

Userpilot

JULY 16, 2021

In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Improved in-app experiences would lead to a greater user activation rate by increasing the value of your product to customers. Source: Userpilot.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

APRIL 18, 2022

If you want to understand whether your SaaS company will rise or die soon, you first need to conduct a customer retention analysis to look at important growth metrics. This data will help you understand how and why users churn. Before conducting customer retention analysis, define and exclude inactive users.

Data Visualization 86

Data Visualization Customer Feedback Analytic Tools User Testing 86

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? thus increasing user retention. instead of leaving your app. Your users have. What is app churn?

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. How to select the right metrics?

Onboarding KPIs 70

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 70

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. SaaS growth is the process of defining how fast your Saas is growing. What is SaaS Growth?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Onboarding KPIs 83

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 82

Feedback Software Data Visualization Customer Communications Customer Experience 82

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Understand growth over time.

Analytic Tools 69

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 69

Userpilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. Measure engagement by customer engagement score and personalize engagement experiences. What are customer engagement metrics?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Experience 90

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. User onboarding is a complex and multi-faceted process designed to drive customer success and help your users experience value from your product as soon as possible.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 89

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. TL;DR Customer acquisition cost (CAC) measures the total sales and marketing expenses for acquiring new customers.

Customer Experience 69

Customer Experience User Friction Customer Feedback Onboarding KPIs 69

Userpilot

SEPTEMBER 16, 2021

How to measure the key product metrics at each stage of the user journey. Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again. Activation metrics you can track: activation rate.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 87

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 88

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. Frequency is how often a customer interacts with the platform.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 87

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96