Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. But how do you track and analyze end-user behavior? Book a demo now to get started.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. So let’s find out how to achieve this and boost customer retention.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data Visualization 93

Data Visualization Customer Experience Analytic Tools Customer Feedback 93

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Data Visualization 82

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. – Analyze customer behavior before users churn.

Data Visualization 95

Data Visualization Customer Feedback User Testing Customer Experience 95

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. Let’s get started.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 95

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. Ready to get started? Let’s go!

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Strategy Customer Experience 93

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Analytic Tools 92

Analytic Tools Data Visualization Customer Experience User Testing 92

Userpilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. If you want to see how, book the demo! Let’s get right to it!

Data Visualization 82

Data Visualization Analytic Tools Customer Experience Customer Feedback 82

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? App churn ?—?the What is app churn? Potential causes of app churn: Your app crashes too much.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? From these 100 customers, 30 churn.

Feedback Software 92

Feedback Software Data Visualization Onboarding KPIs Software Review 92

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? A bad churn rate for one company might turn out to be a great one for another. On the flip side, hoping to achieve a zero churn rate is simply impractical. What is customer churn in SaaS? Churn is natural. Let’s get started.

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Customer Experience 91

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. You’ll be trying to answer many questions at once: How do I find critical data points? Churn risk is the possibility that a customer will stop doing business with you. Proactively act on data sources to reduce churn.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

APRIL 18, 2022

If you want to understand whether your SaaS company will rise or die soon, you first need to conduct a customer retention analysis to look at important growth metrics. This data will help you understand how and why users churn. Before conducting customer retention analysis, define and exclude inactive users.

Data Visualization 89

Data Visualization Customer Feedback Analytic Tools User Testing 89

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This is the main question we explore in the article.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 94

Customer Feedback Feedback Software Customer Experience User Testing 94

Userpilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters.

Feedback Software 90

Feedback Software Customer Feedback Customer Experience User Testing 90

Userpilot

JULY 6, 2022

Looking for actionable tips to reduce revenue churn fast? As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. In this article, you'll learn everything you need to know about revenue churn and how to reduce it. Keep reading!

Onboarding KPIs 91

Onboarding KPIs Customer Experience Customer Feedback Software Review 91

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible. So, let's see the average churn rate in your industry and how you can minimize churn to boost customer retention.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? However, sometimes things don’t go as planned, and customers churn. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. moment faster. #3:

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. Reward loyal users and make them brand advocates.

Customer Experience 90

Customer Experience User Testing Customer Feedback Data Visualization 90

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? But how to do it right? In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Understand How Users Interact with Your Product. Let’s dive in!

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Userpilot

APRIL 14, 2022

Have you ever wondered what is a good retention rate for your business? If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. Standard retention rates.

Feedback Software 95

Feedback Software Analytic Tools User Testing Onboarding KPIs 95

Userpilot

JULY 7, 2022

Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Personalize the onboarding process to reduce the time to value. Activation.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Product Research Customer Feedback 93

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Using feature tags to understand how users interact with your core features. What is product adoption?

Onboarding KPIs 84

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 84

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? You may observe that while trying to acquire new customers, your revenue growth is falling due to churn and downgrades. Growing fast through customer acquisition isn’t a long-term solution, but high customer retention is. What is the SaaS quick ratio?

Analytic Tools 94

Analytic Tools Onboarding KPIs Customer Experience Software Review 94

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. You will learn how to do customer segmentation and increase customer retention based on the data you get.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Experience 93

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Userpilot

MAY 16, 2023

Real-time customer assistance helps customers overcome challenges instantly and increase lifetime value. Leverage predictive customer analytics and machine learning to boost customer retention. Leverage predictive customer analytics and machine learning to boost customer retention. Let’s start!

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94