Userpilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Play video tutorials directly in-app. Identify areas where your customers are facing challenges with user surveys. Create granular content.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. Types of UX surveys are CES, CSAT, and NPS surveys , all of which can have open or closed-ended questions.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? User onboarding best practices for SaaS – Yaakov Carno. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. What is its goal?

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing User Friction 95

Userpilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Loom uses contextual in-app prompts to drive upsells. Slack collects user feedback with in-app surveys to inform PX improvements. And most importantly, how do you create product experiences that delight your users? Let’s dive in!

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 4, 2023

What’s the product design testing process? These are just a couple of questions we answer in this blog. More importantly, we look at the design testing process and various testing methods with their pros and cons. TL;DR Product design testing is the final stage of the design process. Let’s do it!

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. Want to see how?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Surveys are another way to collect user input.

User Testing 96

User Testing Product Research Customer Experience User Experience 96

Userpilot

MARCH 6, 2024

In practice, all 3 often overlap. A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews.

Analytic Tools 103

Analytic Tools Data Visualization Research Software Onboarding KPIs 103

Userpilot

OCTOBER 20, 2022

In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users. You should follow these best practices if you want your onboarding to be effective: Keep the signup flow frictionless and easy to complete. Welcome screen.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 95

Customer Feedback User Testing Feedback Software Product Research 95

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. Techniques like heatmap analysis or surveys can help you gather more insights about what happens at each stage of the funnel for better-informed decision-making.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

NOVEMBER 21, 2023

Designed primarily as a marketing dashboard, this tool is great for understanding your traffic sources and page performance. Analyzing website performance will help you to identify your best-performing pages and traffic sources. Analyzing website performance will help you to identify your best-performing pages and traffic sources.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

OCTOBER 1, 2022

Let’s take a look at how you can design effective notifications that seamlessly blend into your product experience. The difference between in-app notification vs. push notification lies in the user state. The difference between in-app notification vs. push notification lies in the user state. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 28, 2023

They give you the best possible chance of understanding the overall customer experience and improving your product. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Customer satisfaction surveys What are they? Let’s dive in! Book a demo today.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Contextually triggered in-app surveys are great for collecting feedback about new features.

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Product Research 96

Userpilot

JANUARY 26, 2023

It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Create the survey and ask relevant survey questions to collect the most relevant data.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. If so, you’re in the right place! Sound like it’s worth a read? Let’s get right to it then!

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Sounds simple, right? Not necessarily.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? Show your surveys to the most appropriate segments during the right times to get highly contextual feedback. Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score.

Feedback Software 96

Feedback Software Customer Feedback User Testing Analytic Tools 96

Userpilot

SEPTEMBER 21, 2022

Designing your customer feedback form the right way lets you collect better data that can help improve your product. Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 22, 2022

Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Poor onboarding. Delayed Aha moment.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

NOVEMBER 16, 2022

Any company that practices customer onboarding will experience reduced churn, higher LTV, and faster product adoption. Designated empty states. In-app surveys. Customer onboarding best practices. Gather customer feedback with in-app surveys. You’re in the right place. Resource Center.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon. Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

DECEMBER 19, 2022

Best practices to implement during customer onboarding: Map the customer journey , taking note of the pain points at every turn. Best tools for SaaS customer onboarding: Userpilot , Appcues, and Pendo. Good onboarding is how you demonstrate that choosing you was the best decision they made. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JUNE 29, 2023

Some best practices of effective documentation include experimenting with formats to see what works best, remembering simplicity is key, using analytics to identify friction areas , and listening to feedback. There are many fantastic examples to draw from across the SaaS marketplace. moment quickly. User manuals.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

OCTOBER 21, 2022

Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Attract good-fit customers.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. Trigger customer feedback surveys contextually for existing customers. Book a demo to learn more!

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

JULY 13, 2023

The best tactics to drive business growth include: Personalize the customer experiences by tailoring in-app messages , recommendations, and offers to increase conversion rates. Measuring a company’s growth helps you understand how much you progressed and where you stand. CAC is a fundamental metric in measuring company growth.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Avoid feature blindness with in-app announcements.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? So, let’s break it down and study what method is best for measuring user sentiment and why. Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98