Userpilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? TLDR; Customer churn analysis involves measuring and interpreting data to find out why customers churn. The first step to managing churn is to conduct a churn analysis. Revenue churn.

Feedback Software 96

Feedback Software Customer Experience Data Visualization Customer Feedback 96

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

JULY 13, 2023

The SaaS market is complex and dynamic: product managers who can successfully predict customer needs are a valuable commodity. While manual analysis of the entire customer journey and feedback has its limitations, it can still help you draw valuable insights. A brand monitoring tool can help notify you whenever your SaaS is mentioned.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 94

Data Visualization Feedback Software Customer Feedback User Testing 94

Userpilot

MAY 16, 2023

In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. To use user experience data, segment customers to understand user behavior , detect friction points using funnel analysis, and analyze customer feedback. Why should you track customer experience analytics?

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Experience 88

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. How does NPS work?

Data Visualization 96

Data Visualization Customer Feedback Feedback Software Analytic Tools 96

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Identify friction areas.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Product Research 94

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 97

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Best tools to reduce customer churn in SaaS companies: Userpilot for collecting data and analyzing customer behavior. Baremetrics for churn analysis. Best tools to reduce customer churn in SaaS companies. User Engagement.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Spotting friction points with funnel analysis. Measure customer loyalty through Net Promoter Score (NPS) surveys, reach out to detractors, and address their concerns. While the average churn rate for SaaS companies is around 5%, a good churn rate is 3% or less.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. This means you should conduct churn analysis and act on it to improve customer retention. There are six essential metrics to keep an eye on when carrying out churn analysis.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

APRIL 21, 2023

What is product analysis and what are its benefits? We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! TL;DR Product analysis is the process of collecting and analyzing data about various aspects of product performance.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 30, 2023

Use path analysis to remove friction points. Both acquisition and retention costs are key SaaS metrics and equally important aspects of your customer acquisition and retention efforts. Use path analysis to identify and remove friction Path analysis allows you to observe how customers navigate through the product.

Customer Experience 94

Customer Experience Customer Feedback User Testing Data Visualization 94

Userpilot

MARCH 20, 2023

Which of the two is better for your SaaS product team? With breakdowns, Mixpanel adds another layer to the analysis and allows you to compare two different user segments or two different products. Breakdowns also allow a more granular retention analysis in Mixpanel. Pendo vs Mixpanel? User journey tracking. Pendo segmentation.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? A thorough analysis of user feedback ensures customer success in a wide range of ways, from informing the product team what improvements are needed to optimizing marketing campaigns. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

FEBRUARY 15, 2023

Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Let’s have a look at the most important features that matter for SaaS products.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

MAY 22, 2023

So let’s dive in and find out how to use customer behavior analysis to drive consistent customer value and achieve your business goals. What is a customer behavior analysis? Customer behavior analysis allows you to develop informed marketing strategies. Userpilot path analysis (coming in Q2).

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. If you want to get started with your own NPS program, then read on! What is an NPS program?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 94

Data Visualization Dashboard Customer Feedback User Testing 94

Userpilot

NOVEMBER 29, 2022

Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. In this article, you’ll learn: How to conduct churn analysis. Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention. What is customer churn data?

Data Visualization 104

Data Visualization Customer Feedback User Testing Customer Experience 104

Userpilot

JULY 31, 2023

SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe survey.

Data Visualization 96

Data Visualization Embedded Analytics Analytic Tools Feedback Software 96

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. For SaaS, these B2B insights can encompass data such as: Businesses that are most likely to use your software.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

JUNE 25, 2023

But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? Use path analysis to identify the happy path and optimize the customer experience to keep users in it. Send NPS surveys to reach out and offer personal help to passives and detractors. customer ratings, NPS surveys , etc).

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Customer Experience 94

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. NPS surveys track customer loyalty and provide insights into their satisfaction. Why is it important for SaaS companies to collect customer feedback?

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Feedback 94

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. User RFM analysis to tailor your marketing activities to each customer segment and drive new customer acquisition and retention. To carry out RFM analysis, assign RFM values (scores) to each customer segment.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Analytic Tools 97

Analytic Tools Data Visualization Customer Feedback Feedback Software 97

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

JANUARY 3, 2023

The main way SaaS companies determine this risk is through in-app activities. NPS and CSAT surveys come in handy here. Investigate low NPS responses and find personalized solutions. Conduct customer churn analysis. SaaS companies determine churn risk mainly through in-app activities. Investigate low NPS responses.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Use NPS and CSAT to measure satisfaction along the user journey. Perform customer churn data analysis. Product pricing plans weak points: SaaS pricing can be tricky. Building NPS surveys on Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software User Testing 97

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. But quantitative analysis leaves much to be desired.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

DECEMBER 13, 2022

The most common analytics dashboards in SaaS. There are three common dashboard styles in SaaS – a knowledge base dashboard that tracks self-serve content performance, an NPS dashboard that tracks user sentiment , and a user funnels analysis dashboard to track micro-conversions. Let’s get started.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Dashboard 96

Userpilot

JUNE 7, 2023

In SaaS, this whole journey happens inside your app, starting with the free trial and ending with recurrent account expansions. Let’s say your SaaS company signed 100 new users from its landing pages. 9 Funnel optimization tactics to increase conversion rates for SaaS Now, how do you increase conversion rates without marketing efforts?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 93