Userpilot

JUNE 20, 2023

Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Regular PMF surveys help teams to ensure that their product is still satisfying a valid user need. You can also get ideas about the direction of the market from industry blogs, reports, and publications.

User Testing 83

User Testing Product Research Feedback Software Customer Feedback 83

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 74

Customer Feedback User Testing Feedback Software Product Research 74

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

SEPTEMBER 21, 2022

Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona. Trigger your surveys contextually.

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

Customer Satisfaction 93

Customer Satisfaction User Testing Data Visualization Customer Experience 93

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). But first, what’s in-app feedback?

Feedback Software 72

Feedback Software Analytic Tools Research Software Data Visualization 72

Userpilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 86

User Testing Research Software Customer Feedback Feedback Software 86

The Product Coalition

JANUARY 7, 2021

According to Sean Ellis if you survey your customer base and ask them: “How would you feel if you could no longer use the product?’. Step #1 Line up Your Product Goals To find Product-Market Fit ( PMF )— you need to define what the PMF condition looks like. Generating product hypotheses is a blog on its own.

User Testing 164

User Testing Product Marketing Marketing Customer Experience 164

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 88

Product Research Customer Feedback User Testing Customer Experience 88

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). But first, what’s in-app feedback?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

Userpilot

NOVEMBER 28, 2022

With a solid feedback tool, you can create different types of contextual microsurveys , customize them, set frequency intervals and behavior triggers for the surveys, add qualitative follow-up questions, and use response tagging to detect trends. With automation, you can send surveys at different stages of the user journey.

User Testing 87

User Testing Feedback Software Customer Feedback Data Visualization 87

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. The same applies to existing templates and all the resources you’ve previously developed.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

APRIL 6, 2023

Overengineering leads to longer development times, higher costs, technical debt, and problems achieving the PMF. And the longer it takes for you to find your PMF , the higher the risk you run out of cash to finance your development. User interview template. In-app survey created in Userpilot.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

JUNE 2, 2022

In-app surveys allow you to collect contextual feedback without disrupting the user’s product experience. With product-market fit surveys, you can figure out if you’re targeting the right market with the right product. Personalized NPS surveys encourage engagement and higher response rates. In-app surveys.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 3, 2023

NPS and CSAT surveys come in handy here. But here’s where it gets interesting: unless your product is particularly bad or you haven’t hit PMF , the majority of your customers are churning for avoidable reasons. Send your feedback surveys regularly, and try to include open-ended questions so customers can speak their minds.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 83

Customer Feedback Product Research Feedback Software User Testing 83

Usersnap

FEBRUARY 14, 2023

You can use website feedback tools like Usersnap to install feedback buttons and run targeted surveys directly in your product. When beta-testing your software, collecting surveys to gauge customers’ satisfaction with current products on the market will provide you with market intelligence to position your product more effectively.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

NOVEMBER 14, 2022

Thanks to its myriad of templates, you can easily create all the visual aids your team may need like roadmaps or opportunity solutions trees. Build PMF surveys with Userpilot. Follow up the test with qualitative surveys or user interviews to find further opportunities to improve your product. And keep iterating.

Product Research 93

Product Research User Testing Research Software Onboarding KPIs 93

Userpilot

JUNE 26, 2023

Time-consuming as requires extensive customer surveys. Buy a feature template from Miro. ICE scoring model The ICE scoring model was developed by Sean Ellis (the PMF survey guy) and it’s a simplified variation of the RICE framework. In-app survey built in Userpilot. Helps prioritize painkillers over vitamins.

Framework 84

Framework Feedback Software Onboarding KPIs User Testing 84

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? In this article, we’ll break down what customer experience surveys are, how they work, and list best practices you can follow when creating them. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 85

Product Research Customer Experience User Testing Customer Feedback 85

Userpilot

SEPTEMBER 16, 2022

What is a beta testing feedback form template? A beta testing feedback form is a survey that’s used to collect feedback from beta testers about a product or new feature. What is a good beta survey? A good beta survey is used to gather feedback from users who have been invited to test a product.

User Testing 78

User Testing Feedback Software Customer Feedback Product Research 78

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. User in-app feedback is data you collect inside the app through in-app surveys. Track customer loyalty with NPS surveys. Collect feedback on satisfaction and user experience with CSAT and CES surveys. Long-form surveys.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Userpilot

JULY 31, 2023

WalkMe Surveys allow you to collect customer feedback , including NPS data. It relies on some of the features used for employee onboarding as well as dedicated features like NPS surveys. WalkMe Surveys allow you to ask multiple-choice or open-ended questions for qualitative responses. WalkMe survey. WalkMe analytics.

Data Visualization 85

Data Visualization Embedded Analytics Analytic Tools Feedback Software 85

Userpilot

JUNE 16, 2021

In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. Contents What is a micro-survey? They are contextual and ask for specific feedback compared to long product surveys. What is a microsurvey? What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

MARCH 31, 2023

Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. What is a product evaluation survey?

User Testing 74

User Testing Customer Feedback Product Research Feedback Software 74

Userpilot

MAY 10, 2022

PMF surveys help you determine if you’ve reached product-market fit. User satisfaction and sentiment surveys (like NPS) are effective for revealing what customers think about your tool and areas that you need to work on. Exit surveys are great for finding out why customers are leaving your tool.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Userpilot

JANUARY 26, 2024

Gather customer insights on how to improve the CX via surveys and direct interactions with users. Create an in-app survey and trigger it contextually just as the customer engages with the feature. Successful PLG companies run surveys regularly. In-app survey created in Userpilot. Userpilot survey template library.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization User Testing 80

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 82

Product Research Data Visualization Software Review Feedback Software 82

Usersnap

MAY 19, 2022

Think of product-market fit (PMF) as sailing: the product is the sail and demand is the wind. The best way to sail the SaaSy seas is to have a product-market fit template on your side. If you don’t have the answer from the customer feedback , then the next best move is to use a product-market fit template.

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Userpilot

APRIL 27, 2023

In-app surveys allow you to collect targeted feedback from active users at scale. Emails surveys allow you to reach inactive or churned users. Sending the surveys to the right user segments is essential to get the data you need to improve their user experience. Collected via welcome surveys.

Feedback Software 69

Feedback Software User Testing Customer Feedback Analytic Tools 69

Userpilot

FEBRUARY 16, 2022

Use Net Promoter Score (NPS) to measure customer loyalty and predict community-led growth, customer satisfaction (CSAT) surveys to find user friction in product workflows, and customer effort score (CES) surveys to understand the efforts taken by a customer to complete a task. Many different types of surveys are available.

Customer Satisfaction 92

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 92

Userpilot

FEBRUARY 27, 2023

Customer feedback tools are essential for your team to be able to collect user feedback at scale, without being reliant on your engineering and data science team for launching and analyzing surveys. Product adoption tools with in-built survey functionality are common choices for collecting user feedback for SaaS product teams.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

AUGUST 10, 2023

Some product research techniques include customer feedback surveys , customer interviews, and product usage analysis. Customer feedback surveys Customer feedback surveys are a staple of continuous product discovery and iterative product development because they allow product teams to collect valuable insights at scale.

Product Research 85

Product Research Analytic Tools Feedback Software Research Software 85

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 89

Product Research Feedback Software Data Visualization Analytic Tools 89