Userpilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

JUNE 28, 2023

You can collect customer feedback using NPS or CSAT surveys to benchmark the current customer experience level. Connect NPS and financial metrics to understand how customer experience improvements impact financial value. Want to segment users and conduct NPS surveys efficiently? An NPS survey.

Customer Experience 95

Customer Experience User Testing Customer Feedback Onboarding KPIs 95

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. But when is the right time to send a Net Promoter Score survey?

Product Research 96

Product Research Feedback Software Customer Experience Data Visualization 96

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 93

Data Visualization Dashboard Customer Feedback User Testing 93

Userpilot

MARCH 27, 2023

Looking for the best examples for designing and implementing an in-app NPS survey? Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment.

Feedback Software 92

Feedback Software Customer Satisfaction User Testing Customer Feedback 92

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. Or else, why would you be here?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. How does NPS work?

Data Visualization 95

Data Visualization Customer Feedback Feedback Software Analytic Tools 95

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track. What is a good NPS score?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. NPS vs CSAT: why you should use them together. How to build CSAT and NPS surveys. It helps create more advocates for your product, as promoters are more likely to recommend you to others.

Customer Satisfaction 97

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 97

Userpilot

APRIL 18, 2023

The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys. – NPS survey: How likely are you to recommend our product to a colleague/friend?

Customer Feedback 92

Customer Feedback User Testing Customer Satisfaction Customer Experience 92

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. It introduced original content production, creating critically acclaimed series like “House of Cards” and “Stranger Things.”

Analytic Tools 105

Analytic Tools Entertainment Customer Experience Data Visualization 105

Userpilot

JANUARY 5, 2023

Then NPS follow-up questions can be what you need! The Net Promoter Score (NPS) is one of the key SaaS metrics. NPS follow-up questions can do that by collecting valuable feedback from customers. NPS survey respondents can be divided into 3 categories: promoters (9-10), passives (7-8), and detractors (6 or lower).

Data Visualization 90

Data Visualization Feedback Software Customer Feedback Customer Experience 90

Userpilot

JUNE 28, 2023

There are four main types of surveys in HubSpot: customer support surveys (CES) , customer satisfaction surveys (CSAT), customer loyalty surveys (NPS), and custom surveys with various question types. NPS dashboard in HubSpot. Creating surveys in HubSpot starts with a selection of the survey type and delivery method.

Product Research 93

Product Research Data Visualization Software Review Feedback Software 93

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. If you want to get started with your own NPS program, then read on! What is an NPS program?

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

DECEMBER 13, 2022

How to build an NPS program to measure customer experience. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score. Let’s get started.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JANUARY 31, 2023

TL;DR Customer satisfaction measures how satisfied your customers are with your products. Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CSAT measures the degree of your customer’s satisfaction with your products.

Customer Satisfaction 96

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 96

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. Today we’ll be talking about Intercom NPS. Let’s get started!

Feedback Software 95

Feedback Software Product Research Data Visualization Reporting Tools 95

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. Trigger based on average lifetime and product usage frequency.

Product Research 91

Product Research Feedback Software Analytic Tools Data Visualization 91

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We also show you how it stacks against Userpilot analytics in case you’re considering alternative products as well. Appcues click-to-track events allow you to monitor user engagement with different features in your product. Book the demo!

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Software Review 96

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. If you don’t have enough responses from your NPS survey, focus on closing the feedback loop.

Product Research 79

Product Research Customer Feedback Customer Experience Onboarding KPIs 79

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? A thorough analysis of user feedback ensures customer success in a wide range of ways, from informing the product team what improvements are needed to optimizing marketing campaigns. How are customers feeling about your product?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. Like every other B2B buyer, it’s important to research a product before committing to it, especially in this case that you can’t try out Pendo NPS for free.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? Therefore, meeting customer expectations with each experience with your product is crucial. TL;DR Customer experience analytics is the process of gathering and analyzing customer data to better understand product experiences.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Experience 87

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. This not only enhances your product's value but also fosters loyalty among your user base. It's a crucial point in the sales funnel where prospects are evaluating your product and comparing you with other companies.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

MAY 30, 2023

TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. The most common customer experience surveys include NPS , CES , and CSAT. Identify areas for improvements: Contextual surveys are great for spotting friction in your product.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

SEPTEMBER 12, 2022

You’ve probably heard of the Net Promoter Score or NPS, but what about tNPS? In a nutshell, there are two types of NPS surveys: transactional and relational. It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. What is the difference between NPS and tNPS?

Feedback Software 97

Feedback Software Product Research Onboarding KPIs User Testing 97

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. The third one is monitoring a low NPS score and revealing the detractors.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. NPS surveys track customer loyalty and provide insights into their satisfaction. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. TL;DR A product adoption dashboard tracks and displays key metrics related to how users engage with your product.

Data Visualization 101

Data Visualization Onboarding KPIs Dashboard Analytic Tools 101

Userpilot

MARCH 31, 2023

By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. TL;DR Customer experience surveys allow businesses to collect valuable customer feedback and assess the customer’s experience with a product or service.

Product Research 95

Product Research Customer Experience User Testing Customer Feedback 95

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale.

Product Research 96

Product Research Feedback Software Analytic Tools Research Software 96

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

JULY 18, 2022

Tracking in-app behavior and segmenting customers, collecting feedback through NPS surveys, implementing loyalty programs, and motivating users to write reviews are four ways you can improve customer loyalty. You can then highlight those aspects of your product or customer service in your sales and marketing campaigns. NPS calculation.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JULY 7, 2022

Being able to use an NPS sentiment analysis tool is crucial for steering campaigns toward the right path. Getting clarity on feedback can mean the difference between changing up product features vs a few in-app guidance experiences. Userpilot is the best NPS sentiment analysis tool out there right now. tag/flag responses.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Customer Feedback 52