Product Talk

FEBRUARY 14, 2024

There are all kinds of ways to introduce continuous discovery habits. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. Today’s Product in Practice features a continuous discovery champion who did all three.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” When it comes to continuous discovery, there’s no such thing as “the perfect tool.” Our goal is not to give you a blueprint for how to do discovery, but rather offer some inspiration for how different teams are handling common discovery tasks.

Research Software 266

Research Software Feedback Software Analytic Tools Customer Communications 266

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! That’s step 6.

Product Research 98

Product Research Analytic Tools Feedback Software User Testing 98

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Kim Goodwin’s talk: How can we Build Human-Centred Products.

Product Research 170

Product Research User Testing Testing Customer Experience 170

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 97

User Testing Customer Experience Product Research User Experience 97

The Product Bistro

NOVEMBER 19, 2018

A while back, I read a blog that got me thinking. mks_pullquote align=”left” width=”300″ size=”20″ bg_color=”#1e73be” txt_color=”#ffffff”]Remember: your users won’t have uniform, top of the line hardware.

Customer Experience 195

Customer Experience User Experience Software Review User Testing 195

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

User Testing 62

User Testing Data Visualization Customer Feedback Product Research 62

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Research Software 98

Mind the Product

FEBRUARY 16, 2021

To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. Making products that work for everybody.

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Product Research Customer Experience Feedback Software User Testing 218

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Alchemer Mobile

MAY 17, 2022

A customer feedback solution is the combination of feedback methods, software, and strategy that a company implements to collect, analyze, and act on customer feedback. If a company has a complete and well-developed feedback solution, they can improve customer experience, reduce churn, and create a better product. .

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

AUGUST 30, 2024

Do you desire a loyal fanbase that can’t get enough of your product or service? The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Mind the Product

JUNE 17, 2019

We are all learning how to manage product in the internet age. He now heads up Silicon Valley Product Group, where he works with product managers and senior leaders to help them generate value through their products. In discovery mode, we try to create solutions which are valuable, usable, feasible, and viable.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Mind the Product

AUGUST 29, 2019

What’s a partial product manager? We’ve all met one, and many of us have been one – a partial product manager is someone who holds the product manager title, but isn’t doing the full job. It can happen really easily, because great product management encompasses a great deal and is constantly evolving. Deal Chaser.

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Product Research Product Management Product Manager Weak Development Team 194

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? ChatGPT API is the key to unlocking a whole new level of engagement and automation. Let’s dive in!

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

The Product Coalition

MARCH 11, 2021

We’ve expanded our principles to reflect Brian Balfour’s better-defined “New Age Growth”, and adopted Product Thinking to unlock huge A/B tested conversion, retention and AOV uplifts. We had to stop all our tests indefinitely until we could release more capacity in our factory.

Product Research 166

Product Research User Testing Customer Experience Onboarding KPIs 166

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). This makes the product more versatile and convenient for a wide range ofusers. A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

SEPTEMBER 17, 2020

You’ll find yourself working closely with UX and UI designers throughout your career as a Product Manager. While you won’t be expected to know everything about product design (otherwise you’d be a designer, right?) UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar.

UX 174

UX User Testing Product Research Research Software 174

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. New feature survey for feedback on specific product features after launch.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

The Product Coalition

APRIL 24, 2023

A feedback repository is a central location where product teams can collect and organize customer feedback. It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Gathering customer feedback is crucial for creating successful products.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

MAY 25, 2023

How can you translate a survey into a language that your users prefer? It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. What is survey translation?

Feedback Software 98

Feedback Software Research Software Product Research Analytic Tools 98

Userpilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. It starts with understanding user behavior, improving performance, and delivering a seamless experience.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Intercom, Inc.

FEBRUARY 16, 2021

You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. That’s ok, let’s test this hypothesis. Book 15 minutes in your calendar every day for a short spell of productive procrastination and spend it browsing and saving the work of designers and artists that you admire.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

MAY 10, 2023

What is AI product management? How can product managers harness the power of AI to drive product growth? In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically.

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys.

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. Finally, we explore how you can leverage them to collect actionable customer feedback. Next, you customize the survey design and questions.

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS. What is Net Promoter Score survey?

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97