Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. Using exit surveys to understand why customers leave and offer alternatives to avoid churn. Ready to get started?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 87

Userpilot

DECEMBER 3, 2022

They are also essential for improving user experience and reducing churn, which makes your product more profitable than ever. Following up with NPS detractors and proactively reaching out to them to avoid churn. For best results, you should calculate your CSAT score at different touchpoints in the user journey.

Customer Satisfaction 96

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 96

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 94

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. can cause friction points, resulting in a high churn rate.

Analytic Tools 92

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 92

Userpilot

NOVEMBER 20, 2022

Did you know that Annualized Contract Value (ACV) is one of the most critical yet underlooked SaaS metrics? SaaS companies try to monitor a lot of metrics. In SaaS, the annualized contract value is a metric that breaks down the total contract value of a customer into an average annual contract value. Customer churn rate.

Feedback Software 96

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 96

Userpilot

JULY 6, 2022

Looking for actionable tips to reduce revenue churn fast? As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. In this article, you'll learn everything you need to know about revenue churn and how to reduce it. What is revenue churn? Keep reading!

Onboarding KPIs 92

Onboarding KPIs Customer Experience Customer Feedback Software Review 92

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

JUNE 2, 2023

You’ll see why they matter to your bottom line and the steps to start calculating them immediately. Formula to calculate the free trial conversion rate. Long TTV is one of the major causes of early churn. There’s no universal formula for calculating time to value. Formula for calculating activation rate.

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Customer Experience Product Research 81

Userpilot

DECEMBER 6, 2022

The 10 key customer experience metrics are customer satisfaction score, customer effort score, net promoter score, customer health score, first contact resolution, average resolution time, customer lifetime value, retention rate , churn rate , and referral rate. Follow up with detractors and try to solve the issue before they churn.

Customer Experience 91

Customer Experience User Testing Customer Feedback Data Visualization 91

Userpilot

JANUARY 3, 2023

The key to increased retention is identifying churn risk early and acting on it. Churn risk is the possibility that a customer will stop doing business with you. The main way SaaS companies determine this risk is through in-app activities. Identifying churn helps to: Improve retention and increase your base of loyal customers.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. A healthy SaaS company should maintain an NDR of over 100% because it indicates that upgrades are outweighing downgrades and churn. You can use in-app help centers and NPS surveys to reduce churn and thus, improve your SaaS NDR rate.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 96

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. Let’s look at the most important customer success KPIs for your SaaS product. What is customer success in SaaS?

Feedback Software 102

Feedback Software Analytic Tools Customer Experience User Testing 102

Userpilot

DECEMBER 9, 2021

Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time. Calculate net revenue retention using this formula: Net Revenue Retention Rate (NRR) = (Starting MRR – Contraction MRR – Churn MRR + Expansion MRR)/ Starting MRR x 100.

Feedback Software 93

Feedback Software Data Visualization Onboarding KPIs Software Review 93

Userpilot

DECEMBER 19, 2022

This article breaks down all there is to know about customer retention and how to calculate your customer retention rate. Why is customer retention important in SaaS? How to calculate retention rates? You calculate it using the following formula: Customer Retention Rate formula. But it doesn’t stop there.

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Product Research 93

Userpilot

JANUARY 24, 2022

Wondering what a good customer churn rate in SaaS is? Many SaaS product owners do it but there’s no straight answer to this question. A bad churn rate for one company might turn out to be a great one for another. On the flip side, hoping to achieve a zero churn rate is simply impractical. Churn is natural.

Feedback Software 92

Feedback Software Onboarding KPIs User Testing Customer Experience 92

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Onboarding KPIs 88

Userpilot

MARCH 15, 2022

Is your SaaS business trying to leverage product growth to achieve success? In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. What is product growth in SaaS? Let’s get started.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 89

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. How to Calculate 6 Key Customer Success Metrics. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 92

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 92

Userpilot

JANUARY 14, 2022

Have you run out of ways to achieve customer retention for your SaaS business? Customer retention gives SaaS companies a competitive advantage, especially with a subscription-based pricing model. A retention rate of 35% and above is great for a SaaS business. Customer Retention Rate Calculation.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Experience 93

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. In this article, we’re covering 10 of the most important retention metrics you need for your SaaS business, and how you can improve each of them to have increased revenue. Tired of tracking retention metrics that get you nowhere? Let’s get right into it!

Onboarding KPIs 92

Onboarding KPIs Feedback Software Analytic Tools Research Software 92

Userpilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Implementing churn surveys to understand the reasons for churn and reduce the churn rate. You can calculate the CRR for any given period using three key variables: T – The total number of customers at the end of the period.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

DECEMBER 13, 2021

Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. Customer KPIs include Net promoter score (NPS) , Customer satisfaction score (CSAT), Conversion rates from trial to paid, Retention rate , and Customer Churn.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 94

Userpilot

SEPTEMBER 16, 2021

How to calculate health scores. The customer health score is a metric used to understand the likelihood of a customer to grow, stay consistent, or churn. Customer health score helps identify power users, account expansion opportunities, and potential churning customers in advance and uncover customer success and failure patterns.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

JUNE 30, 2022

SaaS customer success metrics include customer retention rate , customer effort score , and customer satisfaction score. These are more commonly known as key performance indicators (KPIs) in SaaS. Why are success metrics important to track in SaaS? How do success metrics help your SaaS business? Let’s take a quick look.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 88

Userpilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. There are three main growth metrics you should be tracking: monthly active users and daily active users, retention rate , and churn rate. Example of a cohort analysis.

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. How to calculate customer retention rate? To calculate the customer retention rate , you need to determine the time period first.

Feedback Software 96

Feedback Software Analytic Tools User Testing Onboarding KPIs 96

Userpilot

OCTOBER 31, 2022

There are different methods to measure your product engagement scores, such as through NPS, CSAT, or churn surveys. What is product engagement in SaaS business? Product engagement is a critical component in creating a successful SaaS business. Different SaaS companies evaluate product engagement in different ways.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. Then, calculate the RFM score for each variable and sum it up (R+F+M). Use retention analysis to calculate the recency score. There are several ways to act on RFM analysis data to drive your SaaS growth: 1.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. Whether a churn rate is good depends on the size of the SaaS business.

Feedback Software 93

Feedback Software Analytic Tools User Testing Onboarding KPIs 93

Userpilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Customer churn rate Customer churn rate is the number of customers that stop using your product over a specific time frame. Not sure how to measure product adoption or what metrics to track?

Onboarding KPIs 86

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 86

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). How do you calculate LTV? Why does LTV matter for SaaS? It stands to reason that your SaaS business will want to keep a close eye on this metric and look to increase it wherever possible. What is LTV?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 11, 2021

Is it realistic to have negative churn? Churn is unavoidable for SaaS businesses. Even if you have the best customer retention in your industry, you’ll still experience churn. Your SaaS business goal isn’t bringing churn to zero – that’s impractical, to say the least. What is net negative churn?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

JULY 9, 2021

Which SaaS metrics should you track to measure if your business is growing at a healthy pace? The thing is, SaaS companies often go one of two ways: track a lot of metrics and don't act on insights gathered. The thing is, SaaS companies often go one of two ways: track a lot of metrics and don't act on insights gathered.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. The customer experience in the early stages is most crucial since it has the highest churn potential for new customers. The importance is further amplified for SaaS businesses that rely on subscriptions.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93