Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

AUGUST 10, 2023

Additional user engagement metrics to track: product stickiness , user engagement score, and feature adoption. Additional user engagement metrics to track: product stickiness , user engagement score, and feature adoption. Not properly defining what an active user of your product means. Understand growth over time.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 86

Userpilot

OCTOBER 21, 2022

Boost product growth. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Communicating what you’re working on and announcing product changes in a timely manner, so customers have enough time to adjust. Attract good-fit customers.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. 16 Product Management Best Practices.

Feedback Software 74

Feedback Software Analytic Tools Research Software User Testing 74

Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. What is product differentiation?

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Let’s start by defining what a product satisfaction survey is. TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. CES surveys.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

SEPTEMBER 29, 2022

Track product usage and in-app customer behavior to glean valuable insights. Communicate product changes in a proactive manner. Engage customers with in-product messaging. Embrace video storytelling and embed it into your product experiences. Why does customer engagement matter in SaaS? What is customer engagement?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. And fostering intimacy leads to better conversion rates, increased loyalty , and higher LTV.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 10, 2022

Knowing the type of data you wish to collect from customer feedback regarding UX allows you to ask the right questions to the most appropriate product user segment. Below are in-app survey questions to ask your customers: How did you first learn about [Product]? What will you be using [Product] for? Let's begin!

Customer Feedback 95

Customer Feedback Product Research Feedback Software User Testing 95

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. What is product analytics?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

MAY 3, 2022

You’re probably making some of the common product engagement mistakes that PMs make. This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. Product engagement measures the breadth, depth, and frequency of usage of your app. What is product engagement?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback Data Visualization 95

Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Product teams should invest in validation when developing the MVP. How can you build one?

User Testing 98

User Testing Product Research Framework Feedback Software 98

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. What is product data analytics?

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 71

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. We also look at what product managers can do to avoid falling into the trap. Feature factories often build parity products that don’t bring any unique value to the users.

Onboarding KPIs 96

Onboarding KPIs Product Research Feedback Software User Testing 96

Userpilot

MARCH 21, 2023

How can they help product teams extract actionable insights and build product experiences that deliver more value and delight to customers? TL;DR Application analytics is the process of collecting and analyzing product usage data to inform product development. Let's get right to it. What is application analytics?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

JANUARY 29, 2023

How can product managers leverage them to build successful products? Agile release planning allows teams to deliver value in less time and collect user feedback while they are still working on the product. The whole agile team should take part in release planning but the product owner is accountable for the final plan.

Agile 98

Agile Feedback Software User Testing Product Research 98

Userpilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Monitor product usage to identify what features need to be sunset. Terrible primary onboarding.

Research Software 105

Research Software Feedback Software User Testing Data Visualization 105

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 95

Feedback Software User Testing Product Research Customer Experience 95

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing 97

User Testing Product Research Feedback Software Product Marketing 97

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Customer feedback is the process of gathering feedback from customers after they have used your product or service. Set up screen recording to observe users while interacting with your product and see where they’re lingering or ignoring.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JANUARY 30, 2023

What behavioral data types should you collect as a product manager ? Tracking and analyzing user behavior data helps product managers understand how users engage with the product and make informed product decisions. Behavioral data is information about how users engage with the product. Are you ready to dive in?

Data Visualization 93

Data Visualization Analytic Tools Research Software Customer Experience 93

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Data Visualization 96

Data Visualization Customer Feedback Feedback Software Analytic Tools 96

Userpilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. It operates under the premise that customers purchase products and services to get a “job” done. Get direct product feedback through in-app surveys.

Framework 98

Framework Feedback Software User Testing Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Would you like to know what product redesign is? Are you wondering when a product manager should consider redesigning a product and what the potential benefits are? Are you not sure how to go about redesigning your product? Product redesign is aimed at improving user experience by reinventing and rebuilding your product.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

JUNE 25, 2023

With the right customer experience insights, you can remove the barriers that have been stunting your product growth for ages. But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? Watch over product analytics to track customer interactions and use in-app guidance to improve their experience.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Customer Experience 94

Userpilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

JUNE 19, 2020

As more and more SaaS companies wake up to the fact that we live in a product-led era, improving product experience is becoming a top priority. Nowadays, SaaS companies need to let their products do the talking. That means providing the best possible product experience. What is product experience?

Customer Experience 65

Customer Experience Research Software User Testing Product Research 65

Userpilot

JUNE 19, 2020

As more and more SaaS companies wake up to the fact that we live in a product-led era, improving product experience is becoming a top priority. Nowadays, SaaS companies need to let their products do the talking. That means providing the best possible product experience. What is product experience?

Customer Experience 52

Customer Experience Research Software User Testing Product Research 52