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Why am I writing about this for the Mind the Product blog? There is an excellent article on the Taylor Wessing blog which gives a full rundown of your responsibilities under the GDPR when responding to a breach. In the UK some data processors are already being asked for unlimited liability in their contracts. Responding to a Breach.
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. On-demand, self-serve resource center.
Main Reasons : Varying levels of supporttraining. Different support team structures. Solution : Start by providing consistent training and resources to service reps across all platforms. only blogs, no videos or tooltips ). No human support options. Inconsistent use of knowledge bases.
What does a leader of Customer Success, Professional Services, Support, Training, etc. Perhaps that’s my next blog post. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ?
It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.
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