Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users. Secondary onboarding webinar.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Analytic Tools Research Software 84

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Run webinars to educate customers on new features or updates. However, let’s understand when it’s best to use a webinar instead. You can separate the response tag answers into groups.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

NOVEMBER 16, 2022

Create webinars to help customers master their skills. Your adoption program can be webinars , tutorials, or help articles created to help new customers make the most of your product. The common ones include heatmaps, feature tagging, and product usage analytics. Feature tagging in Userpilot. Userpilot webinar.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Tagging important events and features for customer jobs to be done (JBTDs) helps you understand the value of the features to customers. Webinars offer a platform to show customers how to leverage features through use cases.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

AUGUST 29, 2022

Launching NPS surveys and tag responses to identify which keywords are linked to promoters or detractors. You can try to—for example—grant access to a live webinar training after your customer signs up for a trial, just like we do on Userpilot: Offering webinar training right from the welcome sequence.

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

APRIL 18, 2023

Provide product training via live webinars. Send NPS surveys periodically to measure customer loyalty and tag responses. Provide product training by hosting webinars Educating users about your product is a crucial customer success responsibility. Tagging NPS responses with Userpilot. Avoid churn with cancellation flows.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

FEBRUARY 26, 2023

You can do this using feature tagging and heatmaps to tag and observe customer interactions with different UI elements. Feature tagging also reveals areas where users’ activities tail off significantly. Userpilot heatmap and feature tagging. One way to educate customers is through webinars or an academy.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. Tag feature usage. NPS follow-up question.

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

APRIL 8, 2022

Both products allow you to edit the NPS questions , target different user segments and analyze the data; additionally, Userpilot allows response tagging for more detailed analytics and segmentation capabilities. A fast response time, and informative training webinar sessions. NPS response tagging in Userpilot. I’m a fan.”

Analytic Tools 97

Analytic Tools Data Visualization Software Review Customer Experience 97

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Amplify educators by inviting them to guest post on your blog or share a walkthrough video on how they use your product.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. Three ways to do it: Feature tagging. Tag different UI elements to see how users interact with them. Building feature tags with Userpilot. You can couple feature tagging with heatmaps to learn about customer behavior toward a specific feature. Increase customer retention rate.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

FEBRUARY 26, 2023

Its analytics functionality includes advanced segmentation , feature tagging, creating and tracking custom events , product experimentation with A/B tests, sending in-app messages , and analyzing user sentiment. Feature tagging: It allows you to track how different user segments engage with different parts of your product.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Software Review 95

Userpilot

JUNE 5, 2023

Some ways to do this include: Track customer interactions with feature tags How do customers engage with your product? Feature tagging helps you observe patterns in customers’ interaction with your product. Feature tagging and interaction analysis with Userpilot. Tag NPS responses to find common user challenges.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Userpilot

FEBRUARY 18, 2021

No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. This hits the nail right on the head: most companies see personalization as simply calling the user by their first name (often wrongly, using {{name tags}} – see below:). Source: hyperise.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

JULY 18, 2022

Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Tag features and track user engagement with Userpilot.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Nulab

FEBRUARY 10, 2020

Optimizing your website for SEO purposes includes: Adding or editing content using proper HTML tags to increase its relevance for certain keywords and reduce or eliminate the barriers for search engines’ indexing activities. Webinars & courses. Getting backlinks, i.e. the inbound links that lead to your site from other sources.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Userpilot

SEPTEMBER 30, 2022

Also, offer in-person training and webinars to connect with customers on a human level. Offer in-person training and support with webinars. For example, you can run NPS surveys and then tag responses to make sense of the data instantly. Tag qualitative NPS responses and identify recurring patterns. Conclusion.

Customer Experience 87

Customer Experience User Testing Data Visualization Feedback Software 87

Userpilot

JUNE 23, 2022

Such as inviting new customers to a live webinar to learn a new feature, or prompting the user to contact a support agent to unlock a specific integration. For example: Pair in-app prompts with webinars. You can simply host a webinar to teach users how to use it, and then invite them through in-app experiences.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

JULY 17, 2023

You can use Userpilot’s tagging feature to see how users interact with various UI elements and then improve them to lower friction. For instance, you could trigger a specific webinar popup when users struggle with a particular feature: Get your free Userpilot demo today! Get your free Userpilot demo today!

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JULY 7, 2022

With in-app support, users can browse through product guides, your product’s knowledge base , and webinars, and have access to video tutorials and support agents without leaving the product: Userpilot’s self-serve support hub. Userpilot’s NPS tags. What’s better, you can use these tags to segment users based on their NPS answers.

Research Software 95

Research Software Feedback Software Customer Experience User Testing 95

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. Offer additional guidance and education with webinars Some products are more complex and have a steep learning curve. And to do so, make sure to promote them inside your app so users can sign-up: Use modals to promote your webinars inside your app.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JUNE 29, 2023

Define lists for new leads who come from a particular webinar. To ensure a bi-directional setup, toggle ON all data you want Userpilot to send to HubSpot, such as Flows, Button Tracked events, Forms, Checklists, Feature Tags, and NPS. GoToWebinar is a webinar and virtual conference platform that allows two-integration with HubSpot.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

AUGUST 11, 2022

Tagging product features to track on Userpilot. For example, you can announce a training webinar inside your product by including a banner that doesn’t disrupt the customer experience : Announcement banner example. Tagging NPS responses on Userpilot. User onboarding plays an essential customer success role.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

JANUARY 17, 2022

Some key features to look for in an NPS survey tool include: create NPS surveys in-app, creating customer segments, customizing NPS surveys, collecting unlimited responses, analyzing customer feedback, tag/flag responses by common themes. Jump straight into the action and watch our recorded webinar about how to use NPS effectively.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Software Review 97

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. Offer additional guidance and education with webinars Some products are more complex and have a steep learning curve. And to do so, make sure to promote them inside your app so users can sign-up: Use modals to promote your webinars inside your app.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

JUNE 26, 2023

Modern analytics tools allow you to tag qualitative responses. You can use the tags to segment users and further investigate their in-app behavior or follow up with more surveys or interviews to get to the root cause of the issues. This is essential to truly understand user problems, needs, and wants. That’s not it.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Userpilot

JULY 13, 2021

whether or not a user has interacted with a UI element or experience flow, or a specific feature (using feature tags). Demio is a webinar hosting service, designed to make sharing your webinars as easy as possible. Their interactive walkthrough is rather unique, in that you actually join a fake webinar!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Usersnap

MARCH 29, 2023

From a managerial perspective, being able to tag, categorize & evaluate the types of issues that are coming in on Usersnap has been a great tool that lets Hunter understand what their issues are and where they need to focus.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

MARCH 31, 2023

Alternatively, you can tag features to see which ones are used mainly by your power users. Feature tagging with Userpilot. Provide a knowledge base full of resources like documentation articles, video tutorials, webinars, etc., Offer these features in your free trial offering, but don’t give them all away for free.

Feedback Software 89

Feedback Software Onboarding KPIs Strategy Customer Experience 89

Userpilot

FEBRUARY 18, 2022

Live webinars for interactive user education. Invite for a live webinar to educate customers in an interactive way. If your product has features that could be difficult to understand throughout the span of a free trial then you should consider inviting your trial users to an educational webinar. Trial expiry emails.

Feedback Software 52

Feedback Software User Testing Onboarding KPIs Customer Feedback 52

Userpilot

JUNE 29, 2022

Whether you’re writing a blog post or defining a marketing strategy, a core message is necessary. Everything from blogs to eBooks and even newsletters fall into this category. For instance, you may want your audience to sign-up for a free trial, test out a new feature, or sign-up for a webinar. Asana’s tooltip in purple.

Feedback Software 97

Feedback Software User Friction User Testing Customer Experience 97

Userpilot

AUGUST 31, 2022

Improve customer service by creating a resource center with a variety of self-help guides, including micro videos , knowledge base articles, interactive walkthroughs, webinars, etc. Step one, tag NPS responses as in the image below. NPS response tagging in Userpilot. Users will turn to it whenever they need help.

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

Userpilot

SEPTEMBER 29, 2022

Host virtual customer engagement events such as webinars. Tag features and set goals to see how customers interact with your product. Host virtual customer engagement events such as webinars. Webinars humanize your brand because customers get to have face-to-face interaction with someone from your success team.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JANUARY 19, 2023

Tag Feature. You can also link all your documentation files, webinars, tutorials, FAQ, and live chat widgets in one place to make the help center accessible for your customers. Leverage in-app communication strategies to prompt engagement Using in-app messaging , guides , tutorials , etc.,

Customer Experience 95

Customer Experience User Testing Feedback Software Customer Feedback 95

Userpilot

JUNE 14, 2021

Confirmation and reminder emails are transactional communications sent via email to confirm user actions (payments, orders placed, support ticket submitted) and send reminders of past actions (your trial will expire, the webinar you’ve subscribed to is about to start, etc). Like joining a webinar they subscribed to.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

APRIL 9, 2020

Information collection microsurveys – to help you e.g. write a valuable case study, or organise a webinar that your users would find really valuable (btw. This can help us create content like blog posts and webinars that will help our customers. we are organising a Virtual Summit for Product Managers. Wanna speak?

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

JULY 18, 2023

Dedicated NPS analytics , including qualitative response tagging NPS dashboard. It’s a go-to platform for video calls, meetings, webinars, and training sessions for many teams around the world. Equipped with such knowledge, you can onboard them more effectively and drive engagement to increase adoption and retention.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94