Intercom, Inc.

APRIL 30, 2020

Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events.

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

Userpilot

JULY 31, 2023

TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A product marketing manager (PMM) is responsible for a product’s positioning, messaging, and branding. Sign up for Userpilot’s engaging webinar series here.

Product Marketing 91

Product Marketing Onboarding KPIs User Testing Marketing 91

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

AB Tasty

FEBRUARY 22, 2024

The intersection of technology and fashion has given rise to new opportunities for brands to connect with their customers in more meaningful and engaging ways. Brands must prioritize mobile optimization, ensuring their websites and apps are responsive, fast-loading, and user-friendly.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 14, 2022

How does this help with product marketing , and what are some examples of brands that have succeeded with it? Increases interest in your brand and establishes you as an authority. Why brands use the principle of reciprocity in marketing. Another benefit is increased interest in your brand. Read on to find out.

Feedback Software 96

Feedback Software Research Software Marketing User Testing 96

Userpilot

OCTOBER 6, 2023

This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Userpilot ’s blog.

B2B 102

B2B Analytic Tools Feedback Software Data Visualization 102

Userpilot

MAY 22, 2023

TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income. Loyal customers are die-hard fans of your brand.

Customer Experience 80

Customer Experience User Testing Feedback Software Customer Feedback 80

Userpilot

JULY 31, 2023

Send webinar invitations to educate customers on advanced use cases. Loyal customers can become brand advocates, promoting your company through word-of-mouth , reviews, and referrals, leading to organic customer acquisitions. Provide self-service support with a resource center. Collect customer feedback to improve customer experience.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

OCTOBER 10, 2022

Userpilot organizes webinars to teach users how to use new features. Traditional marketing aims to create brand awareness, drive demand, and attract more customers. The goal of this marketing strategy is awareness – geared towards attracting marketing qualified leads (MQLs) to the brand/product.

Feedback Software 94

Feedback Software Research Software Product Research User Testing 94

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot blog welcome mail. You can subscribe directly to this newsletter on the Userpilot blog and begin receiving the lighthearted, easy-to-read content delivered weekly to your email. Build educational content templates.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

The Product Coalition

NOVEMBER 30, 2022

There Were A lot of Generic Recommendations Having thought leadership, content marketing, a social media presence, measuring user intention, free trials, A/B testing of content, relevant Calls to Action, Videos on YouTube, Do Events: the Biggest Events, Post on LinkedIn, Publish an E-Book, do some Webinars, use Influencers. It requires work.

User Testing 123

User Testing Customer Feedback Feedback Software Reference 123

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Effective strategies for tertiary onboarding: Introduce users to brand-new features. To invite users to a webinar, use slideouts.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

Userpilot

NOVEMBER 22, 2022

Customer education programs come in different varieties – webinars, videos, email series, and in-app training. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. With a modal , you can invite customers to a demo call, a 1 on 1, a webinar, and more. Email series.

Education 94

Education User Testing Customer Feedback Customer Experience 94

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Offering educational webinars showcasing the value of your product, like Userpilot.

User Testing 92

User Testing Feedback Software Research Software Onboarding KPIs 92

Userpilot

MARCH 6, 2024

This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. Userpilot webinars. Product funnel. PPC and social media ads.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

JANUARY 9, 2023

You can provide this guidance via customized educational resources like personalized videos and webinars. This would be a great time to introduce a webinar that shows users how to derive value from the feature. Userpilot webinar slideout. Customers are more likely to stay loyal to a brand where they feel their voice matters.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Experience 93

Gainsight

JULY 31, 2023

With a member count of 500,000 and counting, this community has become a hub of knowledge, problem-solving, and brand advocacy. This sense of belonging fosters loyalty and builds a passionate user base that advocates for the brand organically. As a result, Sonos’ customers are passionate about engaging with other customers, too.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Webinar 52

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Make use of branded conference swag to promote your company at conferences and raise positive awareness. Some of these data sources include: Industry blogs.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Data Visualization 94

Userpilot

DECEMBER 19, 2023

For example, add FAQs, video tutorials , interactive guides , and blogs and articles. Use webinars to educate customers on your product and industry A common SaaS account management best practice is to focus on delivering customers with continuous education and value. Webinars are a great way to do just that.

Feedback Software 88

Feedback Software Analytic Tools Product Research User Friction 88

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Brands shifted focus to improving long-term retention. Almost all apps experienced significant change in their DAU due to COVID-19.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

APRIL 10, 2024

Self-service support ensures consistency and increases trust in the brand. Your knowledge base may include blog posts, documentation , case studies, webinars , video tutorials, case studies, and interactive walkthroughs. Create a knowledge base code-free with Userpilot. Once the review is complete, set it out for publishing.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Run webinars to educate customers on new features or updates.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Reveal

NOVEMBER 20, 2023

In this blog, we’ll show you how you can accomplish all of this in minutes instead of the weeks or months it traditionally takes with tedious and error-prone hand-coding. Leading the charge in this exciting realm of software development is our Senior Vice President of Developer Tools, Jason Beres.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Intercom, Inc.

JANUARY 30, 2019

On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Pragmatic Marketing

MAY 31, 2018

Throughout the month we’ll highlight articles, webinars, podcasts and blog posts that help you better describe your product by its ability to solve market problems. For a full list of relevant articles, webinars and blog posts, check out our Box of the Month page.

Positioning 70

Positioning Webinar Document Messaging 70

Userpilot

JUNE 9, 2023

Webinars help boost feature adoption and re-engage customers by highlighting important features and finding improvement areas. You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys.

Messaging 76

Messaging Feedback Software Product Research Customer Feedback 76

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnels are even great for enhancing your brand’s communication with your customers.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users. Secondary onboarding webinar.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Analytic Tools Research Software 84

Userpilot

DECEMBER 21, 2022

Craft and send targeted in-app messages to announce new features , invite users to webinars, and drive product adoption. Resource center: Create a self-serve resource center with help articles, blogs, and webinars. just 1 Team Member, a limit of 20 guides and 2 checklists, UserGuiding branding on all UI patterns).

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Invite your user base to a webinar where they can learn to use complex features. It starts from the moment a user has their AHA moment and continues until they become brand advocates.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. So, let’s talk about value realization and what you can do to improve it.

Feedback Software 95

Feedback Software Research Software Onboarding KPIs Customer Experience 95

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. Provide product training via live webinars. When the user decides to stay with your brand and become a paying customer. Improves customer advocacy and word-of-mouth.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Inga’s list in particular was the Medium blog post I would reference multiple times a week. As a student, you will also gain access to exclusive live webinars with prominent guest speakers.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

OCTOBER 16, 2022

Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. When customers feel understood and aligned with your product and brand values, your sales will increase—and thus, your conversion rates. Increased customer loyalty and retention.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98