Userpilot

APRIL 10, 2024

Track and analyze your knowledge base performance. Play video tutorials directly in-app. Reducing the load on the customer support team : Your customer support team can only handle so much at a time. Accelerate the time for customers to find answers with a readily available FAQ section. Localize your knowledge base.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Dashboards also allow you to track changes in data quickly and thus, make informed decisions based on real-time data. It needs to display changes and trends in data over time. What makes a great analytics dashboard?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

NOVEMBER 12, 2023

For instance, a user who spends time viewing the pricing pages for your higher plans or taking a free trial for an add-on feature is indirectly telling you they’re interested in upgrading. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

MAY 21, 2023

It is extremely time-consuming and pretty stressful because you need to get it right the first time. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Contextually triggered in-app surveys are great for collecting feedback about new features.

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

The Product Coalition

APRIL 17, 2023

In-app feedback widgets You might want to collect feedback from customers as they use your product. For example, Savio collects in-app feedback with a link to our voting board. Savio’s collects feedback from users inside the app with a “Request a Feature” link to our voting board. Here’s how to track feedback from Typeform.

User Testing 135

User Testing Customer Feedback Feedback Software Analytic Tools 135

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. For example, at the Retention stage, you could track the churn rate and CSAT. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 21, 2023

TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Most importantly, it enables you to build better products, track the performance of your marketing assets, and make data-backed decisions. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 100

Userpilot

DECEMBER 21, 2022

They help you track performance and get better results. You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it.

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Understand growth over time.

Analytic Tools 84

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 84

Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JUNE 30, 2023

Track where most of your current customers come from or where similar products are successful. Website copy, in-app communication , product documents, or legal content are often good places to start. What’s the average session time and bounce rate? Start building your localization strategy by identifying the right market.

Research Software 92

Research Software Analytic Tools User Testing Onboarding KPIs 92

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. Track custom events to measure the completion of important milestones in the customer journey. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. You can use these tools to track customer touchpoints in the app. In short — AARRR.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? Plus, we go over the top three web activity tracking tools that make tracking easy. TLDR; User activity tracking is the process of monitoring in-app user behavior. Complete a funnel analysis to track in-app user behavior.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Customer Feedback 97

Userpilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 24, 2023

TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Appcues click-to-track events allow you to monitor user engagement with different features in your product. Let’s get right to it, shall we?

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Software Review 96

Userpilot

AUGUST 6, 2023

It also saves time and reduces mistakes. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

DECEMBER 6, 2022

Sometimes, keeping track of all of these resources becomes a nightmare. Marketing resource management covers everything, from project planning to budget tracking, scheduling, workflow management, collaboration, etc. MRM software makes it easy for marketing managers to set and track goals , task completion, and team workflow.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. With Userpilot, you can track marketing funnel KPIs by creating welcome screens to collect user data, tracking in-app user interactions, using custom goals to analyze the customer journey , and sending microsurveys to gather customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

MARCH 9, 2023

With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. You can also easily create in-app guides and customize them in the Visual Design Studio. Appcues is a better option than Pendo for mobile apps.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Userpilot

JUNE 8, 2023

Event properties offer information about actions and time frames. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Tag features and custom events let you track feature usage and adoption progress. What is event data?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Events 93

Userpilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Track feature usage to understand customer engagement.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Data Visualization 93

Userpilot

NOVEMBER 5, 2023

This subsequently frees your customer success managers (CSMs) from reactive customer support tasks, leaving them plenty of time for developing and executing customer success plans, managing customer relationships, and proactively identifying customer issues. Create an in-app resource center for on-demand support code-free with Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. How to track user behavioral data.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MARCH 29, 2023

Finally, it’s time to embed the findings into your product or marketing strategy. Amplitude is a powerful analytics tool that enables teams to track and store data about user in-app behavior and product performance. Its latest edition, Google Analytics 4 (GA4), supports app analytics as well. What is digital analytics?

Data Visualization 93

Data Visualization Analytic Tools Embedded Analytics Feedback Software 93

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? The main methods for tracking your customer experience is data analytics.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Whether through mouse clicks, scrolling, or eye-tracking, these tools provide a quick view of all the information needed to make accurate business decisions and drive your product growth.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools User Testing 95

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. With Heap, you can track user interactions in real time across all touch points within your product. Let’s get started! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

FEBRUARY 28, 2023

Personalize the customer journey from the start by collecting data using welcome screens and personalizing their first-time user experience. Shorten the learning path and deliver value faster with step-by-step guides that handhold users through their first-time interaction with specific product features. What is user adoption?

Analytic Tools 94

Analytic Tools Feedback Software User Testing Data Visualization 94

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. It also supports both mobile and web apps. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. Let's jump right into it!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52