Userpilot

JANUARY 8, 2024

The most important metrics to track and why they matter. TL;DR A product adoption dashboard tracks and displays key metrics related to how users engage with your product. Track product adoption metrics in one view. Set your product adoption metrics to track. Start tracking product analytics with Userpilot.

Data Visualization 99

Data Visualization Onboarding KPIs Dashboard Analytic Tools 99

Userpilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Use funnel analysis to track customer behavior Implement funnel analysis to measure engagement at every step of the user journey, from onboarding to conversion and beyond. NPS survey created in Userpilot.

Feedback Software 101

Feedback Software Analytic Tools Data Visualization Research Software 101

Userpilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. Regularly tracking CRO metrics helps your business stay in the loop of user behavior and experience, arming you to make improvements and drive better conversion. But you will get confused trying to keep tabs on everything. What are CRO metrics?

Onboarding KPIs 85

Onboarding KPIs Feedback Software Analytic Tools Customer Experience 85

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 96

Data Visualization Feedback Software Product Research Analytic Tools 96

Userpilot

FEBRUARY 24, 2023

TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Book the demo!

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. With Userpilot, you can track marketing funnel KPIs by creating welcome screens to collect user data, tracking in-app user interactions, using custom goals to analyze the customer journey , and sending microsurveys to gather customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 97

Userpilot

OCTOBER 3, 2023

So here are the crucial KPIs to track during this stage: Impressions to assess your initial customer interactions. Therefore, you should track the following KPIs: Onboarding completion rate to see if users are experiencing the initial value. Click-through rate to gauge the effectiveness of various communication channels.

Onboarding KPIs 104

Onboarding KPIs Customer Experience User Testing Customer Feedback 104

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? Product management metrics are data points you can quantify, track, and analyze to measure your product’s success. Userpilot – for in-app feature tracking and segmentation. Why should you track product management metrics?

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. But when is the right time to send a Net Promoter Score survey?

Product Research 95

Product Research Feedback Software Customer Experience Data Visualization 95

Userpilot

MAY 16, 2023

To collect customer data for experience analytics, you should track feature usage using feature tags , analyze user interactions using heat maps and session recordings, and send NPS, CSAT, and CES surveys to collect customer feedback. Why should you track customer experience analytics? Track feature usage using feature tags.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Experience 84

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? The main methods for tracking your customer experience is data analytics.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

FEBRUARY 15, 2023

In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. TL;DR Product analytics involves tracking and analyzing the information about user interactions with your product. These include event and goal tracking, session recording, or heatmaps. Want to learn how?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Product Net Promoter Score (NPS) is a metric of customer satisfaction. What is product NPS?

User Testing 91

User Testing Feedback Software Onboarding KPIs Analytic Tools 91

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. Analytics to track engagement with the product features and digital experiences.

Data Visualization 94

Data Visualization Embedded Analytics Analytic Tools Feedback Software 94

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. Track custom events to measure the completion of important milestones in the customer journey. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? In this article, we will discuss the top 6 behavioral KPI examples and how you can track them to improve your product and drive business growth. Why should you track behavioral key performance indicators? You’ve come to the right place!

Onboarding KPIs 96

Onboarding KPIs KPI Analytic Tools Feedback Software 96

Userpilot

MARCH 9, 2023

With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. You can use Pendo Polls to collect basic feedback but surveys and NPS tools are not covered. Once you tag them, Pendo tracks every click and screen or page load.

Data Visualization 96

Data Visualization Software Review Analytic Tools Feedback Software 96

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. What is the Net Promoter Score (NPS)?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

DECEMBER 21, 2022

They help you track performance and get better results. You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth. Amplitude is a product analytics platform that lets you track user behavior and build custom reports.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Mixpanel

AUGUST 31, 2022

Product analytics makes tracking customer retention much easier. This metric tracks how many customers stay with your product over a period of time. For example, you can track if customers from France are staying with the product compared to those from the United States. Net promoter score (NPS). Customer retention rate.

Data Visualization 109

Data Visualization Customer Feedback Customer Experience User Testing 109

Userpilot

APRIL 7, 2023

Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. Create and track custom events with Userpilot.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Tracking these metrics is easiest with a digital adoption and product analytics tool. Why it’s important to track product adoption metrics?

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 93

Userpilot

MAY 22, 2023

To collect customer data, you should tag features to track feature usage , track custom events, monitor heatmaps and session recordings, and send in-app customer surveys. By assigning tags to specific features, you can track how often they are used and by whom. You can track a single or a group of events under one custom event.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

Userpilot

JANUARY 16, 2023

Features to look for in customer retention software: Analytics and tracking. Custify for tracking customer behavior. Churnzero to track revenue churn and data points. We’ll review some outstanding products later, but before that, below are the top features to look out for: Analytics and tracking. Segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

JULY 27, 2023

But which product adoption metrics should you track? This article will cover the 14 metrics to track to help you increase your customer lifetime value. Customer loyalty is a good product adoption measure and can be measured using an NPS score. NPS score NPS score measures the level of customer satisfaction and loyalty.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 85

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. A good NPS score depends on your industry.

Data Visualization 94

Data Visualization Customer Feedback Feedback Software Analytic Tools 94

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services.

Analytic Tools 97

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 97

Userpilot

MARCH 29, 2023

Userflow NPS dashboard. They use it to track product performance and user sentiment and drive adoption with onboarding experiences. Its target customers are small and medium-sized SaaS companies. What features does Userflow support? Userflow checklist. Userflow has an outstanding average rating of 4.8 according to G2 reviewers.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Here are the types of churn you should track for SaaS. Product adoption metrics tell you how well your platform is performing. Product adoption metrics: Types of SaaS churn.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Customer Experience Product Research 89

Userpilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. One of the surveys offered is the NPS survey for tracking customer satisfaction and loyalty.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

FEBRUARY 6, 2023

To start, you can track product usage data with click tracking. To dive even deeper, set track custom events to understand user engagement. Collect customer loyalty insights with NPS surveys. Feature tagging and click tracking in Userpilot. Tracking custom events in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

DECEMBER 12, 2022

Feature tagging allows you to track user interactions with individual UI elements. You can track clicks, text inputs, and hovers. You can also group individual actions into Custom Events and track them as one in the Features & Events dashboard. With Userpilot, you can track how users engage with your UI.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

OCTOBER 31, 2022

You can track customer interactions with the product, use session recordings, use heatmaps to see how customers behave in your app, and segment customers based on content engagement and the experiences they had, etc. Setting up goals and custom events to track progression and help those users who might need it.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

JULY 30, 2023

Track and analyze user behavior. Track and analyze behavioral data to retain customers You should design your retention efforts around customer behavior to ensure you offer relevant solutions to each customer. For instance, Userpilot allows you to use feature tagging to track user interactions with specific features.

Customer Experience 91

Customer Experience Customer Feedback User Testing Data Visualization 91

Userpilot

DECEMBER 31, 2022

Track product usage and segment customers for offering contextual flows. Send microsurveys to gather user feedback at multiple stages of the customer journey, like NPS surveys to measure customer loyalty and follow up on negative NPS scores. Tracking churn involves measuring both customer churn and revenue churn.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

MARCH 31, 2023

You should track and analyze churn data every month to respond quickly to changing rates. To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. Track churn frequency.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 14, 2023

Creating a customer journey map and tracking in-app events for every single step of the journey. Collecting customer feedback with in-app microsurveys such as NPS surveys , CES surveys, or CSAT surveys within context. Identify the happy path by tracking your user’s actions with event tracking.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96