Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Research Software 97

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. TL;DR Customer activation is a term that describes the moment your users – both new and existing customers – start to experience value from your product or service.

Customer Experience 89

Customer Experience Analytic Tools User Testing Customer Feedback 89

Userpilot

APRIL 21, 2024

Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. It helps create in-app experiences to optimize user conversions. How you guide users to the desired actions depends on who they are.

Research Software 87

Research Software Feedback Software User Testing Reporting Tools 87

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel? What is a conversion funnel analysis?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way.

Analytic Tools 92

Analytic Tools Onboarding KPIs Research Software Feedback Software 92

Userpilot

JULY 15, 2022

Do you receive leads from the dark funnel and are not sure where they originated? Unfortunately, traditional marketing and sales funnels aren’t enough. What we call the “dark funnel” is comprised of these hidden elements. The dark funnel cannot be eliminated, but it can be controlled to some extent.

Analytic Tools 92

Analytic Tools Research Software Feedback Software Data Visualization 92

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Data Visualization 91

Data Visualization Onboarding KPIs Dashboard User Testing 91

Indicative

OCTOBER 1, 2020

In many ways, engaged users are the hallmark of a successful company. According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. Eliminate The Bumps In Your Sales Funnel With Data Analysis.

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

Userpilot

MAY 29, 2023

Cracking the retention table will provide invaluable insights into user behavior and retention. TL;DR A retention table is a powerful report that tracks and analyzes user engagement over time. Each data point in a retention table represents a specific measurement of user retention. What is a retention table?

Data Visualization 83

Data Visualization Customer Experience Analytic Tools Customer Feedback 83

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Adobe Analytics offers similar functionality but no free plans.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Reporting Tools 93

Userpilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Conducting engagement funnel analysis to spot frictions and eliminate them.

Customer Experience 89

Customer Experience Onboarding KPIs User Testing Customer Feedback 89

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Book the demo!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 91

Userpilot

OCTOBER 4, 2022

Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. With three main parts: input, action, and output, growth loops come in many formats including referral programs, user-generated content, social shares, and more.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. What is a conversion funnel? SaaS Conversion Funnel.

Analytic Tools 75

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 75

Mixpanel

JANUARY 12, 2023

It’s the “pivotal moment when a new user first realizes the value of your product and why they need it,” according to Appcues. Product and growth managers often build onboarding flows that get users to this moment fast. Conducting interviews with users on what “aha” could be for them is a good starting point. Keyword research.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? User funnel optimization is the key to improving your conversion rate. In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience User Testing 90

Userpilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. That’s why the funnel normally gets narrower at later stages. What are funnel charts?

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Customer Feedback 82

Userpilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Using segmentation and tracking feature usage to measure engagement. Spotting friction points with funnel analysis. Implement onboarding checklists to drive users to the activation point.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Customer Experience 87

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 80

Customer Experience Customer Feedback Feedback Software Analytic Tools 80

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. UBA allows you to personalize user experiences and better understand customer needs.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Let’s get started!

Customer Experience 95

Customer Experience User Testing Customer Feedback Feedback Software 95

Userpilot

MAY 8, 2023

Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run. Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

Userpilot

APRIL 18, 2022

This data will help you understand how and why users churn. Before conducting customer retention analysis, define and exclude inactive users. Focus on retaining your power users by first understanding their behavior. Funnel analysis to understand steps in the customer journey that gets users to drop off.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools User Testing 93

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Reporting Tools 98

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Using product analytics to monitor user behavior and spot passives. Monitor feature performance in Userpilot.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use email marketing campaigns to bring back inactive users. Perform funnel analysis to identify friction points. It also means driving account expansion to unlock more value for users and make them want to stay. But look no further!

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. Measuring micro-conversions helps you uncover friction points to address them, and track the sales funnel. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. What is a micro-conversion in SaaS?

Customer Experience 97

Customer Experience Customer Feedback Data Visualization User Testing 97

Userpilot

DECEMBER 3, 2022

Poor UX can negatively impact engagement , and conversion rates, and stunt growth. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To identify opportunities to improve your UX design, you should start with user research. The good news? Investigate why that might be.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Track feature usage to understand customer engagement. Analyze customer behavior to spot sudden spikes in user activity. Spot friction and drop-offs with a funnel analysis. Identify at-risk customers using NPS surveys.

Customer Experience 87

Customer Experience Feedback Software Analytic Tools Data Visualization 87

Userpilot

APRIL 30, 2022

In this blog post, you’ll learn an honest opinion about both growth strategies. Sales-led growth, on the other hand, uses your sales processes to move customers along the funnel. Customer success under a product-led growth approach depends on your product experience which must be as contextual and engaging as possible.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. A great analytics dashboard is clear, customizable, intuitive, and just one click away from being accessed.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Dashboard 88