Remove Branding Remove Certifications Remove Embedded Analytics Remove Marketing
article thumbnail

How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Create comprehensive self-service resources to enable users to solve problems independently. Foster an online brand community to increase loyalty and create competitive advantages. Use predictive analytics to identify and proactively address potential churn risks. The solution?

article thumbnail

Top 15 SurveyMonkey Alternatives to Consider

Userpilot

It lacks analytics features, customization options, and overall it might not be worth the price for some companies. If you’re getting started on surveys, SurveyMonkey can be a starting option if you want to improve customer experience, employee experience, or conduct market research. Design surveys to match your brand aesthetics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

Userpilot is a product growth platform with feedback, analytics , and engagement features. Provides a competitive advantage In saturated markets, consistently delivering a valuable product or service to your customers gives you an edge over competitors. Create a resource center for self-service support.

article thumbnail

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

article thumbnail

15 B2B Customer Experience Best Practices For Driving Sustainable Business Growth

Userpilot

Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

article thumbnail

10 Real-Time Customer Engagement Techniques That Drive Loyalty and Retention

Userpilot

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales.

article thumbnail

15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Measure how your customers behave inside your app to improve the customer experience.