Branding Company Customer Communications Outbound 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
Intercom, Inc.
MARCH 28, 2022
When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? But this is where many companies are struggling.
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Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Businesses that treat their customers transactionally will struggle. Third, a new visual bot builder.
Intercom, Inc.
AUGUST 16, 2022
Powered by a messenger with automation and self-serve capabilities, your team can provide the exact support customers need, at the precise moment they need it. By adding a messenger to your product, you can help customers in their moment of need – in your product, website, or app while their query is top of mind.
Intercom, Inc.
APRIL 24, 2018
Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. As we looked into ways we could make our Messenger better for our customers, we started to see patterns and realized our Messenger is powering much more than just chatting. The App Store.
ProductPlan
MARCH 17, 2020
A strategy-first approach makes it easier to articulate the product vision to any constituency across your company and ensure your stakeholders are on the same page for the detailed conversations that follow. Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket.
Intercom, Inc.
JUNE 22, 2022
Customers receive these important notifications with no way to respond or ask questions. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
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