Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Here’s what you need to know.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. Customer support is undergoing massive, irreversible change. The Conversational Support Funnel.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

DECEMBER 21, 2021

It has become clear that the trends that were first evident as the COVID-19 pandemic swept the world are here to stay. If you’re at all interested in using customer research to drive key business decisions, this is a must-read. If you’re at all interested in using customer research to drive key business decisions, this is a must-read.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118