Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. What is a software release notes template?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback User Testing 98

Usersnap

MAY 17, 2023

In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. These digital wonders allow users—developers, designers, clients, or any stakeholder—to seamlessly add comments, draw on web pages, and highlight specific elements. Let’s dive in! Marker.io (Paid) Marker.io

Feedback Software 52

Feedback Software Research Software Reporting Tools Data Visualization 52

Mironov Consulting

MAY 2, 2019

Increasingly, these same companies build software to monitor, adjust, and analyze the real-time performance of their underlying equipment. To meet customer expectations for consumer-like software usability. To answer threats from software-only competitors. To sell supplies based on actual usage.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91