Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users. What is SaaS UX design?

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Discover user paths to app actions. Referral user flow.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. The difference between in-app notification vs. push notification lies in the user state.

Customer Experience 94

Customer Experience User Testing User Experience Customer Feedback 94

Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Data Visualization 81

Data Visualization Analytic Tools Customer Experience Feedback Software 81

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

Customer Experience 73

Customer Experience User Testing Customer Feedback Feedback Software 73

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 90

Customer Experience User Friction User Testing Customer Feedback 90

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? Brand monitoring is a crucial part of any product’s development process. Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it.

Customer Feedback 100

Customer Feedback User Testing Feedback Software Branding 100

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 87

User Testing Customer Experience Customer Feedback Product Research 87

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! This leads to increased customer loyalty and builds trust. What is microcopy UX?

Analytic Tools 95

Analytic Tools Feedback Software UX Data Visualization 95

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? UX research is a key ingredient and UX metrics are the solution.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. What is user trust?

User Testing 88

User Testing Customer Feedback Customer Experience UX 88

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap 89

Roadmap Customer Experience UX Product Research 89

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 207

Research Software Feedback Software User Testing Customer Experience 207

UX Planet

APRIL 3, 2024

Here are the top 10 common mistakes to watch out for when creating user journeys: 1. Not defining clear objectives Creating a user journey without a clear goal is like setting out on a trip without a destination. Clear objectives guide the creation of relevant and actionable user journeys. SMART framework. Image by Mark Riggan.

User Testing 88

User Testing Customer Feedback Customer Experience Data Visualization 88

Userpilot

MAY 1, 2024

Looking to deliver a better digital product experience? Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Product Research 81

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 92

Data Visualization Customer Experience Analytic Tools Customer Feedback 92

UX Planet

FEBRUARY 20, 2024

In the rollercoaster ride of customer experience (CX), pain points aren’t just bumps but wild loops demanding attention. These pain points often show up at three distinct levels: the interaction level, customer-journey level, and relationship level. Generic interactions or offers may fail to resonate with individual customers.

User Friction 76

User Friction Customer Experience User Testing Research Software 76

The Product Coalition

OCTOBER 26, 2020

Here is our list of the best and most trusted UX design companies in the world based on our market research. That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

UX Planet

DECEMBER 15, 2023

It’s that time of year when we’re looking forward to the holidays and in a mad rush to tick off every item on our year-end to-do list. Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. Here we go, again. The endless number crunching.

UX 90

UX User Testing Development Team Review Customer Experience 90

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 89

User Testing Product Research Customer Feedback Feedback Software 89

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 94

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 94

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior.

Customer Experience 89

Customer Experience User Testing Customer Feedback Data Visualization 89

UX Planet

JANUARY 13, 2024

In today’s changing world of technology and digital experiences, one of the biggest challenges we face is understanding and meeting the unique expectations and behaviors of Generation Z. Growing up with devices has given them distinct expectations that demand an innovative approach to UX and design.

Research Software 91

Research Software UX Technical Review Data Visualization 91

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose.

UX 96

UX Research Software Customer Experience Product Research 96

UX Planet

FEBRUARY 22, 2024

This common experience reveals the immense power of design choices, both intentional and accidental, to subtly shape our online experiences. It starts with small choices, but together those create a user experience revolution worth getting excited about. Are they upfront in letting us control our experience?

Data Visualization 80

Data Visualization UX User Testing Research Software 80

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Because it drives so many critical benchmarks: retention , adoption, conversion rate, customer lifetime value , customer acquisition, increased sales , and more.

Customer Experience 84

Customer Experience Analytic Tools User Testing Customer Feedback 84

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 91

Customer Experience B2B User Testing Customer Feedback 91

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 82

Data Visualization UX Research Software Feedback Software 82

UX Planet

MARCH 29, 2024

User retention is the continuing use of a product or feature. Applying these techniques thoughtfully and consistently can significantly improve your user retention rate. Community building Foster a sense of community around your product through social media groups or events where users can connect.

User Testing 86

User Testing Product Research Customer Feedback Customer Experience 86

Userpilot

JUNE 27, 2022

With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. In the following article, we will discuss several UX design principles, explaining why users behave the way they do and how you can use these principles to your advantage. What is user psychology?

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

UX Studio

OCTOBER 11, 2022

Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. banking (75%), .

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

TryMyUI

JUNE 29, 2022

Do you know you can provide a steady foundation for your brand or business and increase return on investment by adopting practices that elevate customer experience? They were successful, but now it's not that easy because major brands have become user-centric and marketing machines.

Customer Experience 59

Customer Experience UX Branding Blog 59

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 82

Customer Feedback Product Research Feedback Software User Testing 82

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 82

Product Research User Testing Research Software Data Visualization 82

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Testing 75

User Testing Product Research Customer Experience User Experience 75